Dr. Frank D’alessandro, Phys

My family has been going to this practice for years… I’m 27 and don’t know any other practice. My family members see Dr. D’allessandro but I see PA Fred Liddle. Fred is very chipper and thorough. But over the last few years I have started to get a bad taste — I believe the practice just grew too fast and the office doesn’t know how to handle it. You usually have to wait and that is fine… it varies… sometimes it could be 5 minutes and then other times it could be an hour (not very convenient), even when I call (for any reason… usually just to re-​schedule) they have you on the phone waiting up to 10 minutes (usually hang up and redial after 10 minutes… no one should ever be on hold for 10 minutes especially with something as easy as a reschedule. Today when i called back and said no to being put on hold because i had already waited and I was pressed for time, I was told I would have to wait any way because she was finishing up with a patient… am I not a patient as well? Why answer the phone if you’re not ready? You’ve been dealing with this patient for 15 minutes then if i was already on hold for 10, which means your office cannot handle the volume it has and needs more staff members). I have received 3 referrals for specialist doctors from Fred — all in which have ended in horror stories with both the doctors and my wallet. I’ll be honest — I went from loving this friendly office to being extremely discouraged on trust and disregard for my time. And if you want to talk directly to Dr. D’allessandro about any issue… forget it.

I want whatever it is these people are on! The staff is super nice. Of course there’s a wait, I have yet to find a good doctor that doesn’t have one. Sucks when you’re not feeling well but what can you do.

Dr. D’alessandro takes the time to address your concerns. While the staff is friendly, the office in general is slow to process requests for prescriptions and appointments.

Dr. D is a great primary care doctor. You might have to wait a while to see him but he’s always in a great mood and ready to help you !