Allstate Insurance: Earnest & Associates, Inc

I was very disappointed by the service I received from this Allstate Insurance location. My family has been insured through this location for about 30 years, but the owners changed about a year ago. Recently, when I contacted them for an auto insurance quote I was lied to by an agent, and told that they ONLY offer a package policy and if I wanted an auto policy I would NEED to also purchase either a renters or life insurance policy. When I responded saying I was only interested in car insurance and asked if this claim was actually true, instead of apologizing and sending me the car insurance quote I was requesting, I was told that, without renters insurance, I would be responsible for any damages caused by fire or theft. No, really? Finally, after explaining I was aware of this and asking a THIRD time for a car insurance quote I was provided with one.
In a business where prices are so competitive between different providers, I am surprised this agent hasn’t learned that customer service is important and that flat out lying about their policies is not excusable. My family members and I will be finding new insurance elsewhere.