Children’s Dental Health Associates, P.C.

We went to the limerick office to get my 1 ½ year old a cleaning. (Basically they shove fluoride toothpaste down your throat and brush his teeth.) After telling me fluoride is safe for that age when his pediatric office says specifically no way because he doesn’t spit it only swallow and that’s toxic this young. Whatever that’s cool. He’s 1. However, trying to talk to an office staff or any staff about anything as far as appointments or insurance would be comical if you didn’t have to endure the pain. They have no clue. Literally none. I decided to make the next appointments for the Plymouth Meeting office. After spending half the day on hold I made appointments. Turns out they’re worse if that’s possible. I’m about to review that office as well.

I was so excited for this dentist practice when we first went with our then 4 yr old last year. She loved the waiting room décor and game. But that is where it pretty much ended in joy for me. I have taken both of my children here and the wait time is always over 35mins (we have had morning and afternoon appointments). The nurses are nice but the dentist themselves are just down right rude. You don’t have the same dentist each time so I don’t understand how you are suppose to develop a relationship with this person who is caring for your child if you only see them once a year if that. I will admit that we were late with our daughter getting to a dentist and as I told the dentist she has had other medical issues that shadowed the dentist since she was two but he still spoke to me like we were horrible parents. Trying to contact the dentist over the phone or to make an appointment is a joke; wait on hold for 5 mins listening to a recording spew lies to get a person who barely knows what they are doing and they put you on hold for another 10. We will not be returning.

Perfect for children. Brought my two year old for his first check up and they were wonderful. Wait time was a little longer than expected but they were even great in distracting him.

Not quite sure why the poor reviews. We switched to here from another children’s dentistry place that we were not happy with. Overall, I’ve been fine with bringing my kids here. I would say that the staff isn’t overly friendly, but they aren’t rude or anything either. They just don’t look like they are really enjoying their jobs. The waiting area is decorated nicely for the kids, but having the one arcade machine there is problematic when there are multiple kids there wanting to play on it. I do wish they had some other activities in the waiting area. Maybe setup a couple of gaming stations using an Xbox and Playstation or something. Some toys and books would be good as well. They do have a TV in the waiting area that is usually playing some movie.
Each time I’ve been here, I get a different dentist. It seems they must rotate around to their various offices. I heard you could request a particular dentist which I what I’ll probably do going forward as I prefer my kids to have the same person each time they visit. Both of my kids have had to get cavities taken care of and you are not allowed back when they are having this work done. That is one thing I wasn’t overly fond of, but all of their procedures has seemed to gone fine.
The area where they do the cleanings is not really private. It’s basically four or five chairs lined up in a row with only a half wall between each one. If you have HIPPA concerns, ask that they speak to you about your child in a private room.
Most importantly, my kids don’t give me a hard time when I bring them here and they aren’t afraid of going to the dentist. While there is room for improvement, I’ll be sticking with them for now.

I didn’t like this place from the first visit 3 years ago. It was my only choice, due to insurance.
I had to practically ARGUE with them to let me go back with my son while he got worked on. My son is great at the dentist, and even though he was 11, he liked me being there. But that was a big deal to them. I got dirty looks the whole 3 seconds the actual dentist was with him.
The number to reach them brings you to a central number and you have to sit through a bunch of stuff before you can even get to which office location you want.
And when you think you do, you STILL get asked which office you were looking for.
I just want to call the dentist and get done. Not talk to someone 200 miles away.
The office and waiting room looky nice, but don’t let that fool you. That’s about all there is NICE about the place.
And there is ONE video game for the kids to play while they wait. Which means that ONE or two siblings are playing it over and over and over the whole time you’re waiting, while you own child gets to anxiously watch them, wishing their parents would be parents and say «ok, let the other children have a turn now!»
But no. They don’t. They let their 3 year old mess around and push buttons the whole time, hogging it. Not ONCE has my son or daughter gotten to touch that machine in all the times we were there.
Besides the one video game, there’s 2 tv screens hanging up with a kid movie on.
That’s ALL there is to do in the entire waiting room. No books, no toys… nothing.
Every time I’ve been there, the office ladies say «sorry, the computer is freezing up» and I have to stand there forever at the desk. Once, ok. Every time, not ok.
As for the actual dental work, they never really DID anything! They are so quick, so distracted, and don’t give you time to ask any questions you might have. I’ve asked them SEVERAL times to count how many baby teeth my kids still had (cause they are losing them too slowly.) and every time, they changed the subject and ignored me.
My daughter had a spacer put in from getting a tooth pulled, and by the time she got home, one side of it had popped loose.
The thing affected her speech and taste.
She’s in pain now, because the part that popped loose, BROKE, so now there’s sharp metal edges in her mouth. She’s had it in for 2 weeks. It’s supposed to last YEARS.
When my daughter had the tooth pulled in the first place, she asked if I could be there with her to hold her hand. (She’s also great at the dentist.) they ignored her AND me, and yanked her into the back without bothering to look back.
They REALLY don’t want parents back there! That right there is a strange warning sign. It’s MY kid. But I have no say, apparently.
I could go on… but this is getting long.
This place is the worst place I’ve ever taken my kids to. And I’ve taken them to several dentists over the years, due to insurance changes.
No thank you.

Something about this practice rubs me the wrong way. When I first started bringing my children there 6 years ago everyone was friendly and interaction with the dentist was good. However these past few visits have solidified my choice in finding a new dentist. Here’s the good and bad in list form:
*The office is decorated in a cute way for kids.
*The hygienists are good with the kids.
*Sometimes the office is so busy there isn’t enough chairs for the children and parents.
*Every visit you have to fill out an updated medical form (no problem). Each time I have to write about my oldest child’s surgery and every visit the hygienist comes out to ask me to explain her procedure. This isn’t noted in her file?
* The kids are in a room with no privacy. There are 5 chairs with a little divider between each. So when speaking with the dentist every parent and child back there is able to hear what we discuss. While most conversations are a general «everything looks fine,» as a patient I wouldn’t be alright with this set up.
*Waiting on the dentist to check the kids takes a very long time. The dentist seems to wait until every child in each chair is ready before coming in to check the children.
*The staff is very pushy about not letting parents go back with children. I understand with older children, but I am not going to let my very shy toddler go without me.
*The staff is very pushy about giving nitrous oxide. Not every child needs this to have a procedure done.
*Just an FYI any fillings done will be done in white. Even if they are baby teeth.
There are lots of parents who love this group. I am just not a fan.