Valvoline Instant Oil Change

I went there for the first time today and was very happy with the service. I have been to many of these quick oil change places and felt like I was being taken advantage of, but not here. The staff was polite and friendly and completed the job quickly and thoroughly. Though, they did try and sell a few other products to me, I didn’t find it excessive. I plan on returning there for my future oil changes.

Quick inspection, I got what I needed* but what really set me off was all the redundant sales pitches they were pushing. I’m a salesman and read through all their pile of fees. They wanted to «preform» all these extra maintenance I had already done 3 days ago myself. They said they have a new procedure of how they work on oil changes and started bringing in more car mechanic jargon and kept repeating words like additives and synthetic. Dude I get it I’ll get my maintenance done somewhere else. «Well you should get it here because we’re the main branch, the one in Lima is just an extension» Soooo? Anyways they get a two because of their failure to connect their maintenance offers with credible facts and with poor customer service; as to why I *needed what they were offering and how it will benefit me. That’s sales 101. Need and how it benefits the customer. I’m sure I could use a Rolex and make myself look «cool» or high status but I don’t need one. My car is sufficient and has no «real» damages. Just needed a oil change sir thank you.

Their team is always friendly. I love that I can stay in the car while they do the change. When you have small children it is easier to keep them entertained and contained in their car seat vs running around a lobby (thank you video players). Also much quicker than waiting 2 hrs at a supercenter on a Saturday. I wish their hours were a bit more extended on Saturday but we make do. Recommend.

I stopped to have my old changed while I was traveling through Lima. They were quick with the oil change, but my transmission began to slip as soon as I pulled out of their facility. I went back, and they took a look at the vehicle. They drained the transmission fluid, and then they added additional oil during the first oil change procedure. They immediately figured the problem out, and they refilled my transmission fluid and did a regular oil change. Although the employee in the basement drained the wrong fluid, the rest of the staff was really helpful and did a great job.