KFC

There are a few reasons I don’t like this KFC, but the most important is that it is dirty and the food is terrible. I recently went there and ordered a meal. The chicken was ok, but the Mac and cheese is supposed to be homemade, and it tasted like it was made out of a powder. It had no flavor at all. I would NEVER go back.

I declare this KFC the most depressing eatery in America. Here’s why.
1. No grilled chicken: Yes, that’s right, after a huge media campaign, the backing of Oprah and an Internet firestorm, this KFC location refuses to carry Kentucky Grilled Chicken. At first, it attempted to appease angry coupon-​wielding customers by offering free fried chicken. Now, customers are given a raincheck form to fill out.
2. Agonizingly slow service: I waited 20 minutes for wings tonight. There wasn’t a line. I just walked right up and ordered … and waited … and waited. The guy next to me ordered a two-​piece meal with a breast piece. After waiting 15 minutes, he was summoned to the counter and told no breast meat was available. The manager offered him a different piece. He wanted breast and asked how long the wait would be. The clerk said something that sounded like «4 or 5 minutes.» After about 10 minutes, I asked the customer if he was sure the clerk didn’t say «45 minutes.» When the starving customer returned to the counter to ask, he was told, yes, in fact, it was a 45-​minute wait. He got a refund and left disgusted. Every worker here moves in slow motion and looks like he or she was plucked from the cast of «The Hills Have Eyes.»
3. Rudeness: When I asked if this location ever would get grilled chicken, I was told, «Dunno,» without even a glance from the clerk. When I got my food after 20 minutes, I took two bites before being asked if the lobby worker could mop around and underneath me. Dude, there’s plenty of floor to mop. Why not start somewhere else? When I grabbed my helmet and riding jacket to leave, the mopping fellow asked, «Isn’t that a lot of hassle for riding a motorcycle?» No, dude, road rash is a hassle.
4. Cleanliness: With all that mopping going on, you’d think the place wouldn’t be so filthy.
5. Horrible food: Try this experiment: Go to Louisville and try KFC. Then come to Lima and order the same meal. The difference is astounding. The chicken pieces alternate between wet and crisp, with breading sorta haphazardly clumped.
6. The clientele: I spent 10 minutes listening to a guy in his pajamas argue that he wanted free chicken despite not having a coupon. «Man, I thought it was a hoax and done tore my ticket up!» Another customer, an obese woman in bobby socks and slippers, ordered an extra biscuit after paying for her meal and was upset when the clerk charged her for it. «Why you didn’t include that in my first total?»