VCA Avalon-Heart of Gwinnett Animal Hospital

The staff is super friendly and the service is great.
I was traveling between North Carolina and South Carolina with my two large dogs, making a necessary trip to Duluth in the middle. I needed to board my pets which I generally try to avoid. The team at this VCA were very approachable and thorough over the phone, provided perfect information and made me and my dogs incredibly comfortable about the process and the stay.
Great value, the dogs (and their owner) very happy. I wish this was the VCA hospital in my town!
Thanks everyone.

Dr. Gresham and Dr. Moon are fantastic. Dr. Gresham spent over an hour checking out every inch of my dog during his yearly checkup. He was extremely thorough and answered all my questions. He even got down on the floor with him to draw his blood (I requested it be done with me present and they happily obliged). I felt so confident that my dog had the best care.

WOW! Avalon VCA Animal hospital is the worst! I let them know that my pet needs critical care (which is not a medicine, it is a food) they stated that they can not sell me anything with out him getting an exam w them which cost $ 73.35. I let them know he has gotten his exam yesterday and is leaving the vet today and the doctor stated that he needs it but they do not carry it. Also the pet stores around here dont carry it. They said with out the pet not having an exam there he can not get it there. I told them so you dont care that the doctor already said he needed it you will not provide help to an animal in need? I told them i will bring all his paperwork from the vet and what every they need and they still refused to help!!!

Dr. Delong allowed vet techs to draw blood from my small bird when I told him not to let techs or assistants do this procedure. Twice the techs attempted to draw blood unsuccessfully and caused my bird to regurgitate. I was also told my bird would be given a small puff of some type of gas to relax him during the procedure which did not happen. Dr. Delong never followed up with me and lied when he told me that he would do the blood draw. The final attempt to draw blood was done by Dr. Moon who I had never met and she failed to get a adequate sample large enough to get all the testing done that was requested. My little bird was put under unnecessary stress at the hands of poorly skilled personnel and I was lied to.

Last year we adopted a 3 month old lab from Humane Society in Atlanta. After some careful research we discovered the VCA at Gwinnett to be very well rated. We began to take our dog there for her check-​ups and vaccinations. Before too long we realized that this Vet is not only very expensive, but also a money driven empire. Last week we began to foster another dog that really needed some help. It took us three days to get this dog groomed and partially healthy. We took both our lab and new dog to the VCA two days ago for a check-​up. We had an appointment at 5pm. We arrived on time and patiently waited until 5:50pm before we were seen. The checkup lasted a total of 10 minutes and they decided to prescribe us simple meds for both dogs to help them with their upset stomach. The whole deal was over $ 200. The following day we realized that one of the dogs had a bald spot on her fur that the Doctor did not catch when we did the checkups (I don’t really blame the Doctor that attended us as he checked exactly what we asked him to).
We brought the dog back yesterday (one day after the initial checkup) to get some guidance about how serious this problem was. We just wanted to know if it deserved an actual appointment and medication or if it was something simple. The Doctor on staff that day (Dr. Moon) insisted that we had to pay yet again to have her comment on something that they should have detected the day we brought them both for a checkup. She would not even show herself in the lobby to see and give us a 5 second opinion on the matter. We were not looking for free medication or treatment, just a professional assessment so we could determine if to schedule a longer-​term appointment with the VCA or take the dog back home. They wanted to charge us another $ 50 for a 1 minute check.
Every time we come into the VCA we drop over $ 200 for a level of service that in my opinion is not worth even half that money. We are currently seeking a new veterinarian. This place is not horrible by any means, but be ready to shell out a lot of money and deal with frustrations.

We’ve been going here since 2005, and although they have changed names & owners several times, it still is the best place for vet care.
The staff are friendly and the doctor is caring, sympathetic and very experienced. I would strongly recommend Heart of Gwinnett to anyone who loves & treats their pets like they are a member of the family.