Atlanta Used Cars

I found a car here on their web page and I called and talked with a salesman and asked him if the price they had listed was firm or negotiable. He stated yes there was some room. So my wife and I go to the car dealership and test drive the vehicle. No problems mechanically were found. So, I ask about the price, now there is no negotiation, weird 2 hrs prior there was. Anyway, I meet with the finance mgr, oh lord, what a whiner, he tried to make me believe they were losing money, really? So, back to the salesman, which at this point I’m about ready to leave except the vehicle was a 2015 with only 1800 miles, which is what we were looking for., I asked the salesman about detailing he stated «It’s raining right now but you can come back and we’ll wash it for you. Well, how about a tank of gas I asked, no it has a little gas in it.
The salesman, drew up the paperwork which disclosed a $ 599 «non-​negotiable» dealer fee, as well as the usual and expected tax and title fees. Given that they said the $ 599 dealer add-​on was non-​negotiable.
This whole experience has been very stressful, and we do not feel that we have purchased from a quality dealership. I do not recommend purchasing from this dealership unless you have done research beyond the Carfax report.

After seeing a car online, I visited the dealership to test drive the vehicle. Afterwards, I liked the car and make an offer that was near the top of the KBB Dealer retail value for a car of this condition and mileage. The salesman, Kyle, drew up the paperwork which disclosed a $ 599 «non-​negotiable» dealer fee, as well as the usual and expected tax and title fees. Given that they said the $ 599 dealer add-​on was non-​negotiable, I elected to negotiate on the «out the door price» and thus all discussions centered on the check I would write. After some back-​and-​forth, I left the dealership without the car.
The next day, I did more research on NADA and decided to improve my out the door price and sent a text message to Kyle. He rejected my offer, but countered for a new out the door price. It was still too high, but I liked the car and eventually agreed.
I drove to the dealership and was ready to drive off with the car. However, when Kyle drew up the paperwork, the price was over $ 1,000 higher than the price to which we had agreed.
Kyle claimed that I must have misunderstood his text message. He claimed that he was using dealer shorthand language to communicate that this «improved price» was what we had discussed the night before; however, backing off the price reductions we discussed simply did not add up to what he claimed.
In short, Kyle lied. Then he took my offer to some faceless sales manager who claimed that they had purchased the car for a price higher than I had offered.
Since this was a very clear case of a disreputable and unprofessional business practice, I left the dealership. My thinking was that if the dealership was playing games with price, there could be other things that were likewise disreputable — games with the title, car condition, and so on.
If you elect to do business with this organization, be aware that that they have no issue telling lies, even via text message. You could make sure you take all appropriate steps to protect yourself.

My partner and I decided to stop by at this place to trade our car for another vehicle so that way we could get into a car with a lower interest rate. The salesperson asked us for the key to our car, test drove/​did evaluation, etc and parked in a different spot than where our car was initially parked. Upon our return from testing a 4^th car, we walked past our car and I noticed several scratch and a dent on the front passenger side between door and front right tire. The salesperson tried to act like nothing happened because I am deaf and I can read body language and I told the guy that we wanted to look at the surveillance cameras because they have 3 of them aimed at the front lot. He said he will ask the manager then couple of minutes later he said manager told him it was not working… hmmmm…then the manager came out to check it out and then we decided to have the police involved. The police wrote a report and now we have to try and convince our insurance company that the damage did happen while on the car lot. Fortunately, we had video from the day prior that showed how the car looked and did not drive the night before as our friends carted us around to a show in the city. The insurance adjuster advised that they would do their best to research, but with all of that said… DO NOT TRY AND TRADE YOUR CAR HERE! They will cause damage to lower the amount that your car is worth OR they didn’t want to admit fault, which is quite dishonest in my book. They have decent cars, but we still think that this business is dishonest.

They day I came in they were great. But don’t dare call and ask for anything after the fact m! They forgot to give me my floor mats and I live 2 hours away. They won’t ship them to me. I kept calling and kept calling and they finally told me they wouldn’t ship. Fine. I’ll buy new ones. Then I go to get my tag and the county screws that up. So I call to get the paperwork sent again and the girl on the phone wants to argue with me about it. Yes, honey, I know you sent it but THEY SENT IT BACK. Find it. Resend it. Let me get on with my life. And of course because I’m a woman one of the sales guys was a creep. Wanting to text about floor mats. Be a professional and call me. I really hope this car I bought doesn’t turn out to have problems. I’ll NEVER buy here again and would NEVER refer them to anyone. Not even this terrible person named Bob that I work with. And I HATE that guy.

DO NOT PURCHASE FROM THIS DEALER! I bought a Honda Accord from them years ago. After my purchase, it did not pass emission so I brought it back to them and they said they would fix it and my emission would pass… well that didn’t happen. The salesman or the guy who was in charge at the time (Ammad) said for me to take it to a Honda dealer and have them look at it and he would cover the cost. He did not cover the cost and I had to pay out of my own pocket. I had to complain to the BBB to recover my money then they told the BBB that it was a mistake. I was arguing with Ammad for my money so it wasn’t a mistake. They got caught. I purchased a wrecked car even though the carfax report shows that it was never wrecked. Also, I’m in the market looking for another car now and I noticed that all of their cars have very low miles. My Honda had very low miles too. I think they just repair wrecked cars and sell them then fudge the carfax report. I have spent a lot of money to make my car decent to drive with no noise but there are a few things that are very annoying but I just can’t spend anymore money on it… like a knocking noise from my front passenger side when the weather is cold, the brake sign in the instrument panel stays lit while the car is cold even when my emergency brakes are down, my driver side door will not stay open. Again these are some minor problems after thousands of dollars have been spent on repairs. Save yourself the trouble from dealing with them. I saw a few cars that I was interested online and it belong to them… I would never purchase it again.

I feel like we may have gotten by on this purchase by the skin of our teeth. Based on other reviews I found online, I kind of feel like an idiot for even going to this dealership in the first place. Lesson learned.
So far, everything is structurally okay with our recent purchase. My husband is at the dealership now having them fix the compressor. They definitely owned up to fixing this current issue and making everything right; however, the salesman is a complete and total incompetent who lacks in professionalism. We live over an hour away from the dealership, and when we tried to confirm the part was in before making the drive, the salesmen did not return calls. The receptionist finally helped us and returned the call once she got confirmation that the part was in stock. This took a total of FOUR business days to confirm, by the way.
This whole experience has been very stressful, and we do not feel that we have purchased from a quality dealership. I do not recommend purchasing from this dealership unless you have done research beyond the Carfax report. I will be contacting our finance company to see what options we have in purchasing an extended warranty.