Avis Rent A Car

Terrible service. Waited an hour after doing my paperwork. 30 people waiting for their cars. Would never come back.

Wow — haven’t even got to the counter yet but just based on the chaos at the airport rental car Shuttle and the average desk time of TWENTY minutes per customer ahead of me, I’m just shocked. Worst rental car experience ever here in Hawaii. I was about sixth in line almost 45 mins ago. Just two reps working the counters! Ridiculous! Shockingly there’s only around six customers who’ve accumulated behind me. Must be well known not to rent from here!!!

Had an issue with tire pressure and was able to swap out for a new one. Tia was very helpful and understanding!

Never in my life have I had a worse rental car experience. We pre-​paid /​pre-​reserved, and STILL had to wait OVER AN HOUR to get our car. And no, it was not crowded. There were maybe 5 people ahead of us. But the staff wasted so much time… slowly, slowly … And trying to upsell every customer on crap we don’t need.
I’ve usually had good experiences with Avis before, but this was abysmal.
Horrible start to our vacation. Incompetent staff.
Learn from us and avoid !!!

Kauai is rural and spread out, and there are many places that the bus won’t take you. Fortunately, a set of wheels can be rented for a reasonable price at Avis, located conveniently with other rental companies right at Lihue Airport.
We rented a subcompact car here a year ago, and the base rate was $ 48/​day. Since we were doing a 5-​day rental, we got a multi-​day discount of 28%. Of course, on top of the base rate you add fees like the Customer Facility Charge, Concessionaire Fee, Highway Surcharge and sales tax. Just one more way for The Man to stick it to ya.
Our total cost after fees and taxes ended up being $ 48/​day anyway, so essentially the multi-​day discount negated the fees and taxes.
When we were picking up the car, the agent asked if we wanted to upgrade to something more «comfortable» (which is a nice way of saying «more expensive») but wasn’t pushy about it. Both the pickup and return process were efficient. We got a Ford Focus and it was clean and reliable, and despite what the agent was implying, it was plenty roomy for our group of four!

The agent that helped me here was VERY helpful and generous. In the midst of me booking & cancelling multiple reservations in order to get the best rate, I somehow cancelled ALL my reservations. We showed up without a reservation. The agent could see these cancelled reservations and within a few minutes, said she would be able to honor my car type (Jeep Wrangler) and rate that I had booked! I was very thankful for this as I can imagine how expensive a walk-​up rate would be. Great service at this location!

Rude service, we questioned our charges before we took the car and she assured us we wouldn’t be paying the amount shown and when we returned car costs were double and they insisted we were both wrong. Stay away!

Got stuck with Avis because of a Costco package. The customer service is very slow here, and as typical with AVIS they try to upsell you on everything including their coverage. What frustrated me was that they said they already inspected our car but I saw scratches all over it and that wasn’t marked on the agreement. I came back to correct it.
To be fair the workers there were friendly, but I wouldn’t say trustworthy my any means. You don’t need extra coverage, Lihue and the surrounding areas are pretty simple to drive around.

Second bad experience with Avis in the islands slow inefficient limited clerks at counter during busy periods. With travel package do not recognize wizard priority. Quick pick-​up from package claim. Long line at counter with 2 clerks. Avoid

Got off the plane, jumped on the shuttle and got into the rental with minimal waiting. It was a breeze! But don’t get a black car with black interior in November! I’d use AVIS again in a heartbeat.

Walked up to pick up convertible n while waiting in line for 2 minutes.: I saw a roach running across the counter. Soo gross
violet told it would cost more than 100 for a gt mustang instead of a regular mustang. No thanks
I’ll take my money else where

Be aware of Avis (Kauai Airport).This place will stop at nothing to try and up-​sell you insurance that you DO NOT need. The woman who assisted me charged my card $ 167.00 worth of «highly recommended» insurance without even telling me a price or that she charged me. Surprise!!! Luckily my bank sends text alerts so I was quickly alerted walked right back in and asked her about the charge. After telling her I did not want insurance she offered me a $ 11.00 a day insurance plan for 4 days and put THAT on my card as well. I was out $ 170 dollars until I returned the car. Then upon return of the vehicle, I was charged $ 51.00 that she put on my card for the OPTIONAL insurance. Keep in mind the vehicle rental was already covered in the vacation package we purchased.
How messed up is it to take advantage of customers on their vacation?! I’m sure they make commissions off of these extras they try to sell. And she made it very confusing. Then she treated me as if I was the jerk for questioning her and not wanting the insurance. I’ll never use Avis again and I highly recommend that people go elsewhere. And if you get stuck in a bind with Avis… don’t expect a refund, or even a call, as they will give you the complete runaround. Because you’re the idiot that chose them and signed the agreements. You’re the one that was stupid enough to think they were an ethical company.
*The car itself was really nice and gas efficient and the drop off was easy.
Go to Alamo. They are super friendly and awesome and plus they ASK you if you’d like the OPTIONAL insurance. Alamo for the win. My Hawaii vacation was saved by these folks.

We had a great experience, check in was quick and friendly. They upgraded our car free of charge. The car was brand new and ran great, we had it for six days. Overall I would say it was a great experience. We will be back!

Everyone at this office was so friendly. We upgraded to a jeep. It was a little pricey but we were on vacation and it all worked out great. The whole process was smooth and we enjoyed talking to the nice lady who helped us. We will be back…

This location gets 4 stars — the location at the Princeville airport on the other hand is a different story.
For this place: prompt service with a smile. We had a reservation so it made picking up the car a breeze. Our credit card was NOT abused and we did NOT have roaches. We were given a sporty Focus hatchback, dark gray with sunroof. FUN and economy — bonus! We did have a problem where our tire pressure was low and the alert wouldn’t stop going off — but a $ 1 bill and a trip to the Princeville gas station solved that issue. We made our way around the island for 10 days for $ 280… not too bad, and I’m only 24. Overall fine service. The return was easy, no questions asked, no nit picking for damages (cause there were none). The shuttle guys were a GREAT help with the luggage loading/​unloading. Happy to recommend!

What a great start to our vacation! Joseph was so helpful and very professional! I will definitely use them again!

A 5 star review for a rental that included Roaches? Yes. The roaches are an Island problem not an Avis problem. I guess in some ways I was surprised that it took this long to get a Hawaii rental car with a serious pest problem. I have rented many cars here over a 10 year period and I have been aware that the problem does exist here. As soon as I mentioned the roaches upon returning the car I kind of expected a shoulder shrug and maybe a standard apology and explanation. The attendant actually seemed to care about the situation and immediately pulled an «out of service» tag and began to fill it out. So, they do try to remedy the issue as far as I can tell.
When my ticket printed for the final payment on my credit card I noticed right away that it was about $ 35 higher than it should be. A quick glance revealed that I went over on my 24 hour day return time. So, all is fair at that point, I didn’t meet my end of the contract. I didn’t have time to visit the office at that time to ask for a waiver so I just figured I’d call when I returned home. Which I did as soon as we landed at LAX. To my surprise again, the phone number on the top off my final receipt actually rings through to the Lihue location. I explained why I called and told them I was under the impression that there was a bit of a grace period for return time. After looking up my ticket she laughed and said you missed the 29 minute grace period by 2 minutes. She offered to waive the fee without my asking. Aloha and Mahalo!
So who really wants the hassle of picking up, dropping off and paying for a rental car? It is what it is, but if you want the ultimate freedom of self-​guided travel its a necessary evil. With a little patience and understanding (Aloha?) it doesn’t have to be a total nightmare.

I installed Unilocal just for this review. Seriously worst rental company on the island. DO NOT use them. I made a reservation weeks in advance, got picked up quickly at the airport. This is where the fun started. We arrived at nearly exactly at 2pm as reserved, got to the counter at 2:12…got our car at 3:04 pm seriously thru knew we were coming for weeks, brakes were shot and no windshield wiper fluid. Wiper broke because it got stuck in the windshield because of the friction and tried to blame it on us.
Told us they would swap out the car and give us $ 30 off, got a replacement same model, no discount. Shit service, poor attitudes, but it could be managements fault. If they knew how to run a business their employees morale might not be so low.
There were also about 4 – 5 other families waiting for up to 60+ minutes for their vehicle, manager had no explanation.

I should have listened to friends and other reviews. Avoid this place at all costs.
90 minute wait to get to counter, then another 30 for car to be ready.
People behind me were being warned they may run out of cars.

First off, the shuttle guy took us right to the lot without waiting for anyone. He was courteous and speedy!
The check in clerk was the highlight. Her name was Ruthy and she was such a delight! What a refreshing welcome after a turbulent ridden flight in. Someone give that women a raise!
BUUUUT A BIIIIG BUUUT worthy of –3 points: our rental car was invested with ROACHES!!! Sorry Avis, this was an easy 5 star but ROACHES???