Burlison Family Wellness

I was referred to this office by a very good friend of mine and I am so glad that she did. I had seen chiropractors in the past but my experience here at this office has been phenomenal. They are very good with details and educating you. They sit down and explain your x-​rays and the problems that you have from top to bottom which I had never had done before.
They also took an x-​ray after I had been under treatment to show the before and after results I was amazed! I feel better than I have in a very long time. I would recommend this office to anybody. If you really want to understand your condition they explain it to you very clearly. A big thank you to everyone at Burlison Family Wellness

As the previous reviewer stated, they are very nice there. They have also helped people. But, there are a few things that I would have liked to have known first:
1. This is an anti-​medical doctor chiropractor. They say they are not, but after you sit through the Saturday hour group seminar that you required to attend to become a patient, you will understand.
2. This is a long term chiropractor. They want sign you up for a year of visits. Which turns out to be a pretty good deal, if you want or NEED to go that long.
3. Can not say this enough, patronizing! If you like the felling, then you will have it in spades.
4. You will end up feeling like you are having the same visit every time. If you watch, you will see that most everyone gets the same adjustment. It seems as though each treatment would be at least slightly different.
5. Their hours are the opposite of what a business professional would need:
Mondays: 10 – 12 and 3:00 — 6:00PM
Tuesdays: 10 – 12 and 3:00 — 6:00PM
Wednesdays: 10 – 12 and 3:00 — 6:00PM
Thursdays: 10 – 12 and 3:00 — 6:00PM
Fridays: Closed
Saturdays: Closed
Sundays:Closed
6. One of the ways that are anti medical, is with the belief that all pharmaceutical company’s are only out to make money through doctors. (Has many truths, but objectively, not totally) But then, has no problem selling you books, nutritional guides, supplements, and more chiropractic services. Funny thing was, I felt like the male «doctor» was like a used car salesman, telling me, «Oh, you don’t want to go to the dealership across the street, they’ll just rip you off, but you can trust me!»
7. They strongly suggest adjustments for all children under 3, and I’ve seen them adjust a child of 14 months. This seems way, way too young. I could believe a child to have a problem, but not all children.
Hope this gives you a little more information to help you decide for yourself.
BTW, If you decide to go, get used to hearing the buzz word «Subluxation». You suffer from it from birth, and it is the scourge of humanity! :-) Hope this helps you decide.

I had never been to a chiropractor before, so I was skeptical in the beginning. I have now been going for two months and could not be happier with the results. Not only have my back problems gone away, but my overall health has improved tremendously. I would definitely recommend Burlison Family Wellness!

The doctors at Burlison Family Wellness are not only amazing at what they do but they are also very caring for my family! They take the time to explain that a healthy spine contributes to a healthy life!

I had a Dexascan performed in late October that revealed my spine was pretty crooked. I did not have any back pain at all, but I wanted to correct the curvature. Burlison was recommended by my trainer and I went for the first appointment, where most of the fee was donated to charity and I liked the idea of a business that does that.
X-​rays showed the spine to be in worse condition than I thought it would be so a comprehensive treatment plan was quickly developed and started right away. I have been progressing positively and there is noticeable improvement in posture. I run a pretty busy schedule and the staff is very much accommodating to changes as I need them.
All the doctors I have worked with perform their work in a professional manner, the office is well kept. The staff displays a genuine interest in my overall health in addition to correcting my spine. They present options for care and only perform on what we agree will best benefit me. I have every confidence that my condition will be corrected and the maintenance care provided later will ensure that I do not have a recurrent condition.
Highly recommend the care given at this office and professionals that provide it.

Recommendation
* If you enjoy being patronized then this is your office! But if you like being valued while being helped then please run away from here as quickly as possible.
Short Version of the encounter
* Met Michael at a charity event, Barbell for Boobs, where he was a vendor providing free chiropractic services and a special offer for a discounted office visit for $ 40 total — $ 20 for the visit and $ 20 donation for Barbell for Boobs
o My thoughts: What a good deal! Is there a catch???
* His chiropractic service was awesome so I made an appointment for the upcoming week.
o My thoughts: Good technique can’t wait for my next visit.
* Checked-​in, filled out paperwork, handed a pamphlet, had to pass a verbal quiz regarding the pamphlet.
o QUIZ??? Why would a business do this unless they wanted to protect themselves from doing something unethical/​dangerous
* Michael met me and informed me that office policy requires they get data prior to working on me so I had to do physical exam, EMG scans, and X-​rays
o Bait and switch! $ 40 now all of a sudden increased due to «required» x-​rays. Plus, he already worked on me just a few days prior.
* Patronizing questions!!! For example,. «If the spine is unhealthy bent this way, and the spine is bent that way is this healthy?»
o My thoughts, if I wanted to know then I would ask, but please save the condescending questions for someone else.
* 2^nd visit was not much better than the 1^st. Showed up early to only interrupt their office meeting they were holding at the front desk of an all glass-​walled office.
o Seriously? Commonsense would tell you not to have a meeting at the check-​in desk of a glass-​walled office! Unless you want customers to be put in that position that you placed me in.
* Another pamphlet with another quiz!
o I couldn’t do it, I just couldn’t do it. So I told the front desk that I wouldn’t be proceeding with this visit and to cancel all future appointments. She had Michael meet me where he replied with «It’s your decision.» — Awesome customer service, not!
* Follow-​up call by the owner
o Understanding but also defensive. I relayed to him that if I wanted to know something that I would ask, but I’ve had enough of the patronizing questions. He defended the questions as a method to involve the patients with their own healthcare.
* 3^rd visit was the same as the 2^nd and 1^st. Horrible.
o I’ve come to the conclusion that everyone in that office loves to ask you patronizing questions.
* Signing the bill
o Front desk stated that I filled out some paperwork incorrectly. They stated that I forgot to sign a piece of paper. Come to find out the section they wanted me to sign was a lined item asking for patient name. I pointed out that it did not ask for signature. They simply replied with «Everyone signs it so you should too.» While all this was occurring the other front desk girl was laughing at me.

I made an appointment at Burlison Family Wellness for a general wellness exam — I don’t have any serious health or pain management issues and it was my first time in a chiropractor’s office. I went in to the appointment with an open mind but ended up feeling very uncomfortable about their business practices. When I initially made the appointment, I asked about cost and was told that I only needed to pay if x-​rays were taken. Fast forward to the day of my appointment where I was suddenly informed that I needed to make a $ 20 «donation» for the exam and x-​rays would be a separate charge. This should have been my first cue to leave but I gave them the benefit of the doubt.
First off, I waited about 30 minutes after my scheduled appointment time because there were no exam rooms available. During that time, the receptionist handed me a pamphlet about subluxation to review. I read it, handed it back to her, and she proceeded to give me an impromptu quiz on the material. I found this practice to be extremely annoying. If I said I read the brochure, trust that I read it and don’t give me a quiz just to confirm.
When I was finally seen by the doctor, I was irritated by the questions he asked me. Questions with obvious answers that made me feel like I was a child. It was very obvious to me that the doctor was trying to lead me to the realization that I need a chiropractor or my health issues would get worse. I found this to be interesting considering I came in for a wellness visit and had no health conditions to begin with.
In the exam room, an sEMG was recommended. I should also point out that my doctor didn’t know what sEMG stood for and actually said that to me prior to administering the test. An sEMG measures the electrical activity of the muscles in your back. The results show up on a computer screen immediately. Supposedly, green is «good» and red is «bad.» Of course, my results were all red and there were percentages listed on the screen that exceeded 100%. When I asked about what the values meant and why some were above 100%, he replied «I don’t know» but he recommended x-​rays be taken. I couldn’t help but think that the sEMG was useless (since he didn’t know anything about the test or what the results were supposed to mean) and was only used to convince me that I «need» x-​rays. I moved forward with taking the x-​rays and paid an additional $ 20 for them. I returned to the front desk and scheduled a follow-​up appointment to go over my results and come up with a treatment plan.
On the day of my follow-​up appointment, I called the office to reschedule. I work full-​time and go to school in the evening so my schedule is pretty hectic. I requested an appointment one week later because I knew I had the day off work and it was more convenient for me. Rather than respect my decision, the receptionist insisted that I come ASAP because it was urgent for me to begin my treatment. Very interesting considering I have no health issues or pain… She proceeded to read off available times prior to the next week. When she finally realized that I wasn’t lying about my schedule, she let me reschedule my appointment for the time I originally requested.
I emailed the owner of the practice, Dr. Steve, about my dissatisfaction with my experience. I appreciate that he responded right away and tried to remedy the situation. To be honest, I will not return to this practice and will seek chiropractic care elsewhere.