The Home Depot

We are very much reconsidering where we shop for home improvement products. We are located pretty much right between the liberty lake store and the valley store.
The customer service at the liberty lake store often leaves a customer wishing for more.
Over the past few years we have bought and remodeled a few distressed homes, home depot has seen most of the business.
On 2 occasions recently we felt like the woman who works in the department to cut blinds would rather not have to cut blinds. In fact on one order we asked about sizes, options, measurements etc. She quickly answered told us where to find a guide down the aisle, then turned to walk away. I guess she feared we were going to select our products for cutting. I had to catch her, we were having several cut. After each one she simply tried to leave. Ugh, also turned out she sold us to many slats for a blind she cut, slats were custom cut, luckily I pleaded a good case to get a refund for custom cut blinds.
This past saturday we blew up out garage door opener, so off to home depot for a new opener, picked up a shower head also, then ended up in appliances where we decided to buy a new gas range, with the sale going on if you buy a 2^nd appliance you get $ 50 off. So we picked up a dish washer for the lake.
No lie, they were not busy but it took 30 – 45 mins to order these products, we were being helped by a very helpful young man, but must have been new or maybe not his department. He was asking for help from the 2 ladies that appear to work the department. Well I don’t know if this staff is on commission, but I’m guessing so because they offered very little help. this happened like 5 times as the young man tried to get our order in. He was very nice and seemed to be upset he was not able to provide us with better service. Each time a girl from the department came over they acted as if they were being asked to dig a ditch in frozen soil, and in the end one of the girls took over the order, and rather than take the time to show the younger lost employee the steps she just did it. So we pay and leave.
That was sunday, today at 5pm we get called by homedepot. Saying a computer glitch did not order our purchase, and would not be in by friday as promised. This man calling was not sorry, seemed to have just cared less. again blaming the computer. So we kinda resolve it, however we are not getting the range on time for installation for thanksgiving. So once we agree to a reorder I ask to talk to a manager, saying between the ordering process and the failure to order the appliances we are kinda upset.
No manager, but we get a clearly already defensive assistant manager Joyner. I explain the service we got in the store, and now our order not being processed, but our card charged like $ 1300. She said, sometime on the weekends orders do not go thought, blah blah blah, once she was done talking I say. So what your saying is placing orders on the weekends is not a good idea at home depot, she replied saying thats not what she said. I said thats what I heard as did my wife as we were all conferenced. Wel guess what, forgetting a run a dash cam in my service truck that records voice, I replayed the phone conversation via my dash cam. Her words «unfortunately sometimes on weekends orders do not go though «So that tells me yes, it is not a good idea to order in store on weekends in home depot.
She stated all order on the weekend are reviewed on monday, so I get that. if you know you have a flaw in your ordering system you are not disclosing to your buyers. But 1^st we heard the order did not go though was after 5pm. Really, so that means everyone who bought before 5pm today monday, and likely any sales later saturday and all day sunday were put ahead of us. At the very least I’d think we would have gotten a call before mid day telling us of the error and rescheduling the delivery. But 5 PM was when they got around to it.
After leaving the store the day we ordered the appliances, we went home and spent about $ 1800 online with home depot, I sure hope that order.
I think all customers deserve great service, we might not be the best customers Home Depot has but I think we spend much more in there than the average consumer.
I really think this location needs a little training in customer service. I think if their system as stated has a flaw for the weekend that should be disclosed to the consumer.
I think the kid working the appliance department needs some training, or at least willing sales partners to guide him. Maybe commission sales need to not be a factor?
Management was snarky, as was the guy who called to tell us our order would need to be reordered and a delivery date was pushed back.
I’ll likely swing by lowes tomorrow and see if they would prefer our business and what kinda delivery they can offer instead. Not because delivery was delayed, but more so because of the poor service over all. Hope The valley HD is better!

No complaints! Easy to find whatever I needed. Assistance available if needed & fast paced line for checkout.

I have lived in several different cities and states the last 17 years. I have always patronized the nearest Home Depot. I currently live near the Liberty Lake, WA Home Depot and have shopped there many times the past 7 months. Of all the HD’s I have ever shopped — the HD in Liberty Lake has by far been the best for customer service, helpfulness and employing knowledgeable sales staff.

The staff here is helpful, when you can find them. The selection here seems less compared to some Home Depot stores. I frequent this one because it is close, but it seems a lot of times I end up having to go somewhere else to get part or all of what I need.
If you are special ordering, the people who do that are fairly knowledgeable and helpful, but you are placing a special order so that is kind of a bare minimum in my book.
Overall, this place is not bad if they actually have what you need in stock. If you are looking for something a little unique, I would recommend the Home Depot on Sprague by Costco.

Was painting on a budget before the wife gets home for the holidays and HD had an awesome sell during veterans day weekend so I too advantage of the sale.
Paint Department Staff A++++ Helpful but not pushy Understood I was standing around waiting for a «woman’s opinion» on my color choice. Maybe he just knew I was color blind from the choices I made. Glad I waited.
Picked up a few other things that I needed and I was out in a flash! Not really I walked around for hours getting ideas… Too bad Christmas is here and my kids actually want presents.
LOVE THE SELF CHECK OUT!!!

Very very friendly staff. I had no idea about seeding grass and Keith helped me not only get what I needed but gave me knowledge in how to do it properly so it doesn’t die. Extremely grateful for the help

Upon moving to this area, I did a little test between Lowe’s and Home Depot, as they are nearby one another. I went to Lowe’s, stood in the tool area, and it took 15 minutes for an employee to ask if I needed help. When I asked him my question, he didn’t know the answer, said he would go and get someone who did, and never came back.
When I went to Home Depot in Liberty Lake, I was immediately offered help, and the employee knew exactly what I was asking and helped out. This has continued each time I go there. Whoever trains the employees on customer service and knowing their stuff is a genius.