Yellow Cab

In arranging transportation for a handicapped family member, I called several days before I actually needed to be picked up.
Day of taxi ride, called just to make sure they were on their way. On board but not assigned ten minutes before pick up time. Pick up time came & went, called again, on their way. 15 more minutes, called again, van trouble. 15 more minutes, on its way. Driver finally called, where are you located after I gave them address 4 times!
We ended up missing our event due to their lack of any customer service, if that’s what it could be called. Will NEVER use these people again. Feel very sorry for disabled people of Lexington who need timely, reliable transportation.

Called for a pickup and they said someone would be there ASAP. 40 minutes later and still no cab. I called the company and they said the driver had picked someone else up (even though I had reserved this cab and had a scheduled pick-​up). I was not given any notice that this had happened. They said they would send someone else but still no ETA. After 20 minutes with no cab in sight I cancelled. The other company I called texted me a confirmation, and the driver called to confirm pickup location within 5 minutes of me calling.

Booked a pick up for a 4 30 am airport run on August 6. They confirmed by text the night before. 4 40 no cab. Called. They said they didn’t have a cab and couldn’t pick me up. They acknowledged having the reservation. Canceled. Left me in quite a jam. I called Über. Über driver will be here in 7 minutes.
Thought it would be easier to book the night before. Very let down. Don’t count on Yellow Cab in Lex

I scheduled a ride to the airport from this company a few days ago. The driver was on time, but based on the name of the company alone, I was surprised to find that a blue cab was pulling up at my house. Upon further inspection, I also saw that it said «Wildcat» and not «Yellow Cab». Anyway, I needed the ride and here it was, so I figured let’s get on with it.
As I approached the cab carrying two pieces of luggage, the cab driver neither hung up his phone or got out of the car to assist me, although he was kind enough to unlock the trunk from inside. As soon as I opened the trunk, the overwhelming smell of cigarette smoke came pouring out of the car. There was also a spare tire laying back there which barely left room for my luggage at all. I used to be a smoker and I’m not particularly squeamish about secondhand smoke, but that stale smell making it all the way to the trunk was not a good sign for what the passenger compartment would smell like, and I wasn’t surprised when I could barely breathe after I got in.
I said «Hello, how are you?» to him as I got into the back seat and the only thing he said to me was «On time?» I said, «Uh, yes, you are on time.» He then went back to his phone conversation, which he continued all the way to the airport. At the airport, again, he only pulled up, said nothing, and opened the trunk from his seat. I had to look at the meter myself and figure out the fare, since he was too busy on his phone to tell me the amount.
I’m giving them two stars for being right on time for my pickup, but everything else here was a definite one-​star experience.
Too long; didn’t read:
* The cabs apparently aren’t painted to the correct company livery and you have no idea who you are riding with.
* Unfriendly driver
* Dirty and smelly car
* No help with luggage