Windstream

They are still terrible. The internet goes down inexplicably every few weeks for anywhere from a couple hours to a full day. It’s very frustrating to try and get to them over the phone, if you call the # on the Windstream website you just get stuck going through a bunch of messages about «amazing offers» you may qualify for.
They should compensate customers for the time the internet goes down. I’m paying over $ 50 a month (for the $ 29.99 deal of course) and I really wish they would prorate all the hours that I can’t even get online because their service is mysteriously down.
They are the worst internet provider I have ever had. I’m leaving Lexington in a few months anyway, otherwise I would just give up on them altogether and go through the hassle of setting up service with the competitor.

So we was supposed to have a tech install internet but never showed up… told us to install it ourselves so now we have a modem by the fridge… they said a tech would b by Friday but no time… stay away from this company… only reason I’m keeping it now is to attempt to avoid the $ 500 cancellation fee which is bs

BEWARE it’s a scam !!! company will play with you if you decide to disconnected they will make your life miserable. when you ask for supervisor answer is: don’t know when he will be available. when you try to port your numbers out they will reject it illegally. save yourself time and health and go with any other company. wish i saw reviews they have online before i sign my business with them

Had internet service for 5 hours and cancelled service. Not only were they 3 hours late to the install appointment, the tech literally up and left before checking to make sure that all equipment was operating and connected. When we realized that we were unable to watch movies on tv or laptops, customer service gave us the great response of «we don’t guarantee wireless service». 5 phone calls, 4 rude and unwilling to help associates. Company is an absolute joke. If they had been honest up front about what service they actually provided, we would not have both lost a day of work and about 2 hours on the phone with «customer service»

The only thing I can say is they are better than Time Warner! The service techs are great — my neighbor managed to cut my line and they were out the next day to put in a temporary line for me. However, the cost is insane. I have the lowest 6Mb and pay $ 44.99 (for life). However, by the time I pay for fees and taxes it’s almost $ 65 a month. They have to charge all the government required phone line fees even if you don’t use the phone. All I do is read online — I really don’t need high speed that much — I just wish it were cheaper…

I wish I could give 0 stars… Would rather not have internet/​tv than use this company again. Awful connection and customer service. Would love to see them go out of business.

Don’t bother wasting your time with them!
We have been loyal customers for over 15 years with Windstream, and have had a love hate relationship with them for most of it. However recently we have had absolutely no internet service, for which we called. Tech visit scheduled, never arrived. Second attempt was welcomed by a ‘why are they sending me here, the system is down (overloaded) and it was only just upgraded’. And there is no plan to fix it. Having spent 2 hours on the phone with them yesterday, the final statement was the best — «The system is down, and it would NOT be fixed this year! It’s not in the budget!» That’s a FACT!
Many of the large farms/​businesses close to us have the same frustration. They are a complete JOKE!

These guys just flat out make me laugh.
I actually wanted to go with them because I thought I could budget my prices from Time Warner Cable; however, I found that this place can definitely be expensive. The internet for a 2 year, no contract agreement is $ 32 plus tax and $ 75 modem fee.
The funny part was, when I placed an order with one rep two weeks ago, the guy is suppose to be coming today. I called them back up and they said I never had an order with them. So the guy is probably going to come today and I will just have to tell him that I did not place an order? Sounds insane. When I called back, the rep on the other end actually sounded kind of indifferent as to wanting me as a customer. He was just like «All right, just tell them that you do not want it». –_​–
You have two businesses: Time Warner Cable that tries to be reasonable with prices; even though, they are still pricey, no matter what way you look at them. Then there is Windstream that would care less whether or not you signed up with them. WTF IS GOING ON?! I feel like I am being neglected in two different ways. Whatever. Just had to post my thoughts.

I have had Internet and home phone with Windstream for over a year. I have complained to them from the beginning about the crawling speeds of the data connection, when it works at all, and the static on the phone line. To connect to WiFi, the user has to be in the same room as the modem. At one point, about 6 months into my service, they finally sent a technician out. The technician seemed to be intoxicated. He was rude, to say the least, when he came into my home. He climbed the utility pole across the street and dropped a heavy steel tool into the windshield of my neighbor’s car that was parked under the pole. After shattering the neighbor’s car windshield, he hurried into his truck and drove away without even telling anyone what he did! Thankfully, neighbors saw what happened and got his license plate number. When I called Windstream to complain, and to have them send another technician to fix the services, they said it would be TWO WEEKS before they could send someone else! Seriously, the most despicable company I ever dealt with! By the way, my services were never fixed. I’m finally cancelling, as I should have done a year ago.

I’ve had broadband with one provider or another, in one city or another for about 15 years. I’ve had cable, DSL and Fiber.
Now that I’m living in Lexington, Windstream DSL is the only option in the apartment complex I’m living in.
It is, without doubt, the worst internet service I’ve ever had.
I can appreciate that it’s slower than what I’m used to. It’s a DSL connection provided as part of my temporary housing package, so it, I’m assuming, their lowest tier service (3Mbs service). I’m used to 40Mbs service from CenturyLink in Colorado.
That said, I’m lucky to get 3Mbs service. Most days, my service hovers in the mid-​2s for download and has never topped 0.6 for uploads (yes, that’s DIAL UP SPEED). Latency is a problem as well, with pings approaching 100.
When I move into a proper apartment, I’ll consider LTE wireless before I consider Windstream.

A near-​constant frustration and disappointment. Both the quality of our Internet service and the quality of technical support are very, very bad. Across the board, Windstream has been careless, inconsistent, sloppy, difficult, and unreliable. I strongly recommend against patronizing them.