Hyatt Regency Lexington

Terrible experience. I had requested a double bed room (which was in writing on my conformation). Of course when I checked in there wasn’t one available (not acceptable considering I was sharing a room with someone that I was not comfortable sharing a bed with). The check in employees seemed frustrated with me because they couldn’t find a vacant double room. The only double they could find was on the 8^th floor near the part of the hotel that was under construction, but I was promised that it would be figured out in the morning.
Sure enough the banging and hammering started at 8 in the morning, followed by an extremely rude phone call from the front desk telling us we needed to vacate the room so the carpet in the hallway could be ripped out. I was finally given a double room on the 3^rd floor that smelled terrible! It smelled as though someone had threw up right next to the bed. When I notified the front desk about the terrible smell in the room they said they would send housekeeping up. Housekeeping barged into the room without knocking and started spraying air freshener everywhere. I can’t believe that the smell of that room passed Hyatt’s standards. No one should have been staying in that room, but of course there were NO other rooms available according to the front desk!
And on top of everything else, the room was over $ 180 a night! The quality of the room and experience with the staff was comparable to that of a cheap roach motel in the bad part of town, not what I thought I would be getting for that price. Hyatt, clean up your hotel and retrain your staff!

We decided to stay at the Hyatt on New Years Eve. This Hotel is in close proximity to some excellent restaurants. After returning back to the hotel to watch the ball drop we decided to try and sleep since it was 1:00 am.
We were awoken by loud talking in the next room and from people in the lobby. It was somewhat curious that you could hear the elevators go up and down. Our room was 4 rooms off the elevator landing. My wife called the front desk. They said they would send up security. The loud talking continued till 3:00 am. My wife couldn’t sleep. We both packed our things up and left. The front desk told us they sent someone up to our floor but didn’t hear anything. They must have been deaf.
The noise level probably diminishes above the 7^th floor. The lobby roof peaks on the 7^th floor with the rooms that face the West. Rooms facing the East probably don’t contend with lobby noise.
Just wished they cared more for the comfort of their guest. That was not the case for this Hyatt.
I’ve stayed in Hyatts before and have better experiences.

Booked well in advance but they stuck us in a room right off the elevator. When we asked to be moved they refused. When we asked for a refund they ALSO refused. Water didn’t drain at all in tub. Mold on the ceiling. Noisy. Worst off, the bartender who looked like Sam Elliott and was just as gruff, screwed up the one drink I asked him to make how I like it. Should have known since he looked away and started asking my husband for his order before I even finished.
This hotel just makes me angry. Just about everything was bad, and they clearly do NOT give a sh*t. For two people who travel a LOT and have spent good money at Hyatts before, it’s great to know we can cross this hotel chain off our list for good.
**Just called manager and told her everything I told you (yes we are still here). She was very professional and apologetic. Still, we will never be back.**

I had the BEST customer service experience with this hotel. I had made reservations for a conference and had originally been given the wrong room rate by the reservation line. When I called back to discuss the discrepancy, I was patched through to the gentlemen in charge of reservations onsite – he was absolutely helpful and incredibly nice! I travel quite often for work and have had some really unfortunate situations with other hotels – but this young man’s attitude and general helpfulness was delightful. Because of this situation I will always choose the Hyatt Regency when staying in Lexington. Great work!

I would stay here again, the location is perfect! It’s not the nicest place that I have been to, BUT the rooms have a really nice Samsung TV Which is a first for me to see one so big! The room was clean but it was a hassel to order food the pillows were one of the best. I was on hold for almost ten minutes! But all in all. The location is nice, the food was worth the money, the staff was really nice and it’s easy to get anything that you may need!

Very nice place for what you pay. Location is right downtown attached to Rupp Arena. Within walking distance to many restaurants, shops and historic sites. Friendly and helpful staff members. The room was clean. There were no problems with noise or anything. Free wi-​fi. My favorite part about staying here is Triangle Park. What an awesome view of it we had from our room.

My review is based purely on the price I paid via Hotwire. If I paid Expedia price it would have been a standard result. We had a great deal and paid very little for a hotel in the best Lexington location possible. Great rooms and hotel for our price. Parking is free on the weekend. Great view of the old town from our room. Buffet is $ 15 on not included in our rate. Free good internet.

Rob was fantastic.
He worked the car service.
Completely made our night.
The main reason we had a fantastic night in lexington.

Rob was nothing but extremely helpful from greet to driving a van to our destination personally when our cab didn’t arrive on time. Rob is amazing. Rob is God.

The check-​in experience was very frustrating, because they only had two luggage carts and said their personnel had to move them. I was checking in as part of a convention, so there were a LOT of people with cars full of luggage. And the workers were moving luggage so no one was coordinating the cars. People were zooming around and taking a better position in line, while the polite people were shifted backwards. We finally moved everything ourselves (we had three people, so could do our version of «you have a fox, a chicken and a bag of seed can need to cross the river» riddle you may remember from childhood).
The people at the front desk we efficient and nice, but oblivious to the near Thunder Dome experience happening outside.
Got to the room and it was nice, if a bit cramped. The window was wide open and full west exposure — so it was very hot in the room. It cooled off when we closed the blinds, but you’d think they would do that when they clean the rooms.
One pillow case had black marks on it –set it aside and it was back on the bed every morning. Nice.
Oh, and PLEASE, why did they not put a vent in the bathroom — so the shower steam can escape? Argh.
Had to go steal shampoo and towels from a maid cart because ours weren’t replenished. Had to call down for more toilet paper first day. (in other words, they «turned» the room for new guest and left two rolls with about 30 sheets each).
We were going to eat at the hotel — but at 11am we went and stood… and stood… final a harried worker looked at us like she could not imagine what we wanted. We said «are you open» she said «yes were are open all day.» We said «are you serving breakfast or lunch» she said (and I am not making this up): «We serve breakfast until 10am. I am not sure what comes after that.» So since it seemed 10 – 12 was a mystery time frame, we walked over to Shakespeare & Co and had a wonderful meal.
The elevators are slow — not unusual for a downtown hotel — but the basement of this hotel connects to the Convention Center –and after our event the elevators STOPPED going to the B level at all… so crowds waiting 20 – 30 minutes for an elevator, only to find the one coming down was already full of people who rode down from lobby to go up (which is how we ultimately got to our room). So if you go to an event at Rupp– consider sitting int he bar for an hour before you attempt to return to your room.
An OK hotel. Not the worst, goodness knows, but far from the best.

This is probably one of the best hotel stays I’ve had. The staff is very hands on friendly and professional. my friends and I dined in the restaurant and our server Justin went above and beyond to ensure we had everything we needed and more. Very funny, friendly, polite. I enjoyed my meal I had the salmon potatoes, and squash very tasty and would eat again. We later popped in for desert and drinks. The banana split is just a basic banana split, nothing to complain about but nothing special either, it was good either way. I do have to say the drinks weren’t up to my liking, but I am not much of a drinker so I didn’t care to much about sending them back and just drinking simple basic water. The room was clean, quiet and roomy enough to make it pleasant. I love the lobby and all of the modern accents, the horse progression photo on the wall is my favorite. I will definitely stay here again.

This hotel is beautiful. And very clean. However, we arrived here around 1:30 PM before a Kentucky basketball game that started at 4:00 PM. The normal check in time is 4:00 PM. This hotel did not make arrangements for an early checkin for anyone. They told patrons to just wait until the rooms were ready. That lead to hundreds of people standing around in the lobby with their bags. When I told the clerk that I still needed to shower before the game, she said I could use the shower in the pool area. When I tried to use the shower in the pool area, I found there was only one shower stall in the bathroom, which was taken. I was forced to shower in the men’s room so I wouldn’t miss the game.
In my opinion, the hotel should have made arrangements for an early checking, considering the majority of the guests were here for the game. For example, have housekeeping come in early in days like this. It was extremely frustrating because this hotel isn’t cheap. Next time, I’ll stay at the Hilton across the street.

Disgusting. Wow, this is a new level of low. My husband and I came here to see my brothers (both veterans –yep) and we witnessed the lowest level of human consideration. I recommend nobody stays here. For any purpose. We just came back from South America, and until tonight I didn’t know that in kentucky we actually haven’t moved out of suffrage. In a deep southern accent, a man literally threatened to put a muzzle on me because I called the front desk with questions much more than they would’ve liked. Glad to know that a woman’s voice comes across as a threat here, ouch.
The only reason they are getting away with the rates they are charging is because the place is attached to the Rupp Center. The folks that were working in Room Service were good, hard working people, but still completely incompetent — its not even worth recanting all of the mishaps and delays in basic service (a carafe of coffee!).
I will never stay here again. In fact, Ill just wait till my family members graduate and leave the area… yikes.

The best place to stay when catching a UK BB game!
We stay here every year to watch our Kentucky Wildcats play in attached Rupp Arena. The hotel is not life changing, but always clean, right downtown, and being attached to the arena via a high end shopping mall area, it does not get more convenient. Iif catching a game is your intent you should look for a room here first. We had a great view of triangle park from our room and could watch the ice skaters in the down town from high above. I would recommend to anyone with business or pleasure in downtown Lexington.

For us, this hotel was great. But I can see how that would be totally dependent on the room you get. The hotel was pretty much empty while we were there. We got a room on the 14^th floor, in the corner, overlooking the park. So, there was no noise for us at all. They have free parking in the lot right across the street and we were always able to get a spot right in front. The hotel is right in the center of downtown, so we could easily walk to restaurants and bars. And on top of that, it was very nice, clean, and the bed was very comfortable. It was great!
Well, right up until we didn’t have any hot water on our last night or the following morning. So, we couldn’t take a shower and no one from engineering was working during those times. That was a HUGE bummer, but they were nice about it and discounted our last night’s rate.
And then my husband left his glasses in the room. I called a few hours after we checked out and were told that they couldn’t find them and that they hadn’t been turned in to lost and found. That was disappointing, since we KNEW they were there (he even remembered exactly where he left them). But then I called back two days later thinking that maybe they just hadn’t made their way to lost and found when I originally called and sure enough, they had them! The woman who helped me was super nice and is sending them out to me. Such wonderful customer service!

Visiting Lexington for the first time. Stayed here with our extended family with a total of 6 rooms. Very accommodating and got us all on the same floor, pretty close together.
Rooms are clean. Location is great, connected to the Rupp Center. Free parking across the street or valet for $ 20 a day. Free WiFi. The elevators are super fast which was great since we were on the 11^th floor.
There is pool but it is in a funky location. It is litteraly right next to the restaurant. You walk through the restaurant to get to it and the gym, or up to the next level, around the restaurant and back down the stairs… very out of the way.Weird. There is no lounge which was unfortunate for us as a family, no where to hang out. We had a king bed room, the bathroom was on the small size with no fan so mirror fog and space was an issue. No complimentary continental breakfast either. That was a first for me.

All things considered I would certainly stay again.

Staff:
Welcoming, attentive, and good customer service
Room:
Physically clean and in order. One problem though it was fixed after it requested – tub was clogged
This hotel is closed to the downtown area and is fabulous for the exploration. This is a place to book a room if ever in lexington.

Why 4 stars? Because it was exactly what I needed.
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My first trip to Lexington, and though it was for work, I was pumped to see a UK basketball game at Rupp Arena. What hotel could possibly be better, than the one that’s literally attached to the arena? Even better, my thin-​blooded Florida ass didn’t even have to walk outside in the cold… I just had to walk through the lobby, and suddenly I was inside Rupp. If you’re coming to a UK game, I can’t recommend this hotel enough.
The room was updated, and it was very inexpensive compared to what it would have been in a major city. I definitely enjoyed my stay.
It’s funny that all you have to do is show your room key to park in the lot. If you live in Lexington and family ever comes to visit, and they stay at the Hyatt, ask them to give you your room key when they leave, and you’ll have free parking at Rupp for games!

This was a great hotel with perfect service. The entire staff was very friendly and helpful. They went out of their way to be as helpful as possible.
The beds were extremely comfortable and fluffy. I slept well the week I stayed here.
One trick I will tell you… I was here for 3 days before I realized there was a refrigerator hidden in the right side of the chest of drawers against the wall with the TV. Finding this secret fridge in the room made me feel like a kid on xmas morning. lol

Nice hotel conveniently located in downtown Lexington, within walking distance of everything. But Lexington is small so it’s not a big problem! It’s connected to the Rupp Arena so you are only steps away from special events and some small shops in the Lexington Center.
The staff is friendly and the room is clean. They have hypoallergenic rooms if you need it, it includes a dehumidifier and special toiletries. Lots of parking across the street, the hotel will give you a pass to take care of the fee.
If someone tells you there is a Starbucks in the hotel, it’s a bit of a stretch. It’s basically the bartender pouring hot water over Starbucks coffee and the frapachino the kind you get in a bottle in the store.