Glen’s Auto Detailing

If I could give zero stars I would. There are plenty of Car detailing services to choose from, don’t make the same mistake I did.

Glen is great! This guy makes my car look like new every time. I think the people who are complaining about scheduling don’t realize he is more or less a one-​man-​show and sh! t happens. If you grade him on his work and his attention to «detail» (no pun) he is one of the best around. My wife and I will keep using his service. Highly recommend!

Glen cleaned out my five year old Honda civic in September, it looked and smelled good as new. Hard to get an appointment but Glen is worth the wait! It couldn’t be more convenient to have him stop by your house and do the service in your driveway.

Untimely. Rude. Thoroughly disappointed with Glen’s auto detailing. I bought a voucher on Living Social to have my husband’s vehicle detailed for his birthday (October 2015). Glen’s first available appointment was May 11^th, 2016! Call me crazy, but I said «ok»! So then, he was SCHEDULED to come at 12pm today, May 11^th, 2016. I stayed home from work so that I could finally follow through with this gift for my husband. He called the night before to say he would arrive between 11am and 1pm. I called back to say «fine, but I have to leave at 2:30 to pick up my 4 kids from school». He then called me back at 12:45pm to say he was still working on a job, and wouldn’t arrive until 1:30 or 2pm. Obviously, now this won’t work on my end. So then, he said he could come Monday between 2 and 5pm. Fine! Another day messed up for this! The only issue was that I don’t return home from school with my kids until 3pm. So 3 – 5 would work for me. Glen said no — he couldn’t do that. What? The «acceptable» window for him was 2 – 5, but if I show up closer to 3 for this 2 hour detailing it’s a «no go»!!! Seriously! So I’ve blown a half day at work «waiting around» for him and his crew to come, and he can’t «wait around» until 3pm to clean the vehicle. Remember, this rescheduling is because HE didn’t show up today at the scheduled time! I’m furious! The whole point of having someone come to your home to detail your vehicle is CONVENIENCE!!! Glen’s auto detailing has cost me a half day of work, and loads of frustration; moreover, he was extremely rude to me on the phone. If you are a person who values your time, and your sanity, stay away from Glen’s Auto Detailing. Go to your local auto detailing shop. There are good ones EVERYWHERE! It’s WAY better to get your vehicle done when you need it done than to book with a mobile unit that can’t even fulfill their scheduled appointments. If you’ve already bought a voucher from Living Social — call customer service and get a refund.

Glen is a professional. He’s great at detailing, he travels far and wide to get to his appointments. He shows up and all he needs to do is plug in and attach his hose, and he’s ready to go. As a small business owner, he does his best to please ALL his clients. I know that personally. I have had some arrival time window issues with him — BUT we’ve always resolved them in an amicable manner. I get it! He does NOT do express details. When he sets up an appointment, gets there and his customers ask him to do more than they scheduled, is he going to say no? Of course not — would any right minded business person do that? Glen’s a hustler. he works 7 days per week, long long hours. He’s come to my house on Sundays, in the late afternoon which lead to the early evening as he’s done up to 3 cars in a row.
He’s ridiculously reasonably priced. I always give him more $$ than he charges. He’s an all-​around good person doing his best to get the job done. Does that make him perfect? No! But I truly believe he does his best, is good at what he does and he CARES about his relationships with his customers. I’ve been using Glen (myself and my family members who all live at the same address) for 2+ years now. I’ve referred him to numerous friends… ALL of them have been pleased with his work.
I love Unilocal — it gives ppl the opportunity to voice their opinion in what I’d like to think is an unbiased situation. But we ALL know that’s not the case. We are human. People make mistakes. People have opinions. I do know that I have given negative reviews — which have ALWAYS been my honest feedback to a situation I’ve personally experienced. I also know that I’ve taken back, or updated reviews based on situations that have been better explained, or changed.
Please do NOT let negative Unilocal reviews steer you away from giving Glen a chance — everyone deserves one chance. Let Glen prove to you that his service is worth the wait. Hey, he’s showing up in your driveway and leaving you with a shiny, good smelling clean car and all you have to do is … well, nothing! :)

Wow, who knew my car was Candy Apple Red? Glen came to my house and brought the life back into the paint. It looks brand new. The inside is equally as nice, he cleaned every nook and cranny (and smells great, too!) Glen comes right to your home or office, anywhere there’s access to water and electricity. Great service, professional, courteous, on time… very pleased with the job and will be calling him again.

My experience with Glen’s Auto Detailing was an all-​around disappointment. It started with the purchase of a Groupon and the scheduling of a detail. A few days before the appointment, the owner called to say he had some sore or strained muscles and asked to reschedule. The timing of the detail was somewhat important to but I wasn’t going to insist that the guy show up when he wasn’t feeling well so we rescheduled. A few days prior to the new appointment, I had a medical crisis and asked him to reschedule. I also requested that the Groupon expiration be extended since the scheduling problems had created a situation where the expiration date was very near. He refused to extend that courtesy even though I had permitted him to reschedule at some inconvenience to me.
After I wrote a negative review on Unilocal,the owner contacted me and offered to go forward with the detail if I removed the Unilocal review. I agreed, figuring I could write a follow-​up review, hopefully positive, in which I would also make clear the history of the transaction. When I called to confirm the most recent appointment, the owner didn’t have it in his schedule, but agreed to come the day after the scheduled appointment, arriving between 8 and 10 in the morning. I emphasized that earlier was best since I start work at 9 a.m. The owner called back, saying he was unaware of the appointment, but he could come the next day. At 9:45 he next day he had not arrived, but called to say he was running late due to traffic. When he finally got to my house, he indicated that he couldn’t do the detail because it was illegal for him to work on a car parked on the street. (I have no driveway.) I told him that knowing this upfront would have allowed me to make other arrangements.
While he had been mostly polite during recent exchanges, he basically told me that I should have known about the on-​street issue, that it’s common knowledge and that he has about one customer a year who gets this wrong and this year it was me. In my dealings with him, he tended to make excuses for his lapses and put the onus for difficulties encountered on me. In other words, the customer is usually wrong. It seems that the guy does decent work but his lack of professionalism meant that I ultimately lost the value of the Groupon and a significant amount of time attempting to deal with him. Two stars is probably slightly generous based on my experience.
I am also struck by the absence of negative reviews on this site. There were many more a year or so ago. I think it’s highly likely that Glen’s Auto Detail approached other dissatisfied customers the same way they did me and managed to clean up the negative reviews that way.
Since I wrote the above review, I feel compelled to change it to a one-​star review add further details because the owner of the service has engaged in harassing behavior since that time. It started not long after I wrote the above review and I decided to let it go because he eventually stopped texting me. But it started again today (9÷18÷15) and it feels important for potential customers to know what they could be getting in to. Below are the text messages I received from this individual and my responses to him: I’ve edited for brevity but haven’t left any key exchanges out. I’d be happy to send the full exchange to anyone who’s interested.
⁹⁄₉
GAD: Im now disappointed in you. Ok ok. Your choice. Really reflects the kind of human you are. Thank you. Thank you. Thank you. Ok. Sorry wrong person.
Me: Good to know.
GAD: No the previous texted were for you your a really bad person so you know.
Me: Um, I don’t understand. And since I don’t know you it is unlikely that your opinion of my character would be something that would matter to me. Have a good day, nonetheless.
GAD: God knows. You wouldn’t know a thing about that.
⁹⁄₁₀
GAD: Awesome thank you! Thank you. Thank you.
GAD: The special package deal. Opps wrong text. Are you sure.
I did not respond to the texts above.
Finally, today:
⁹⁄₁₈
GAD: eden your harassing me now this is illegal my lawyer is going to contact you.
Me: I have no idea what you are talking about, The last time I texted you was last Wednesday in response to a text from you.
I then both called and texted him, asking him to explain himself so that I would not feel compelled to note his odd and (ironically) harassing behavior in my Unilocal review.
GAD: I don’t care what you put on Unilocal you appear crazy. Honestly, go for it.
There may indeed be a mental health issue here but it isn’t with me.

I had my car detailed at my house by Glen. He was amazing from start to finish. Setting up appointment was easy. I had to change my appointment which was no problem with him, I had a Doctors appointment to go to. He spent hours on the car. It looks like a brand new car. You can tell he is really into his work. Very easy going to deal with. He wants the customer to be happy. Very professional, I would highly recommend him!

I have a custom woodworking shop and transfer all my lumber in a ford flex… when we first bought it we were very diligent with its upkeep, then life and business got in the way… fast forward almost 3 years and the inside of our lovely car was a dust bowl. what a mess!!! Then glen arrived, a bit taken aback, but he began his magic… 4 ½ hours later, not a speck of anything… it was like new. An amazing job. he will be returning in may for another go. fabulous job!

Don’t use this guy unless you want to wait 2 months to have your car detailed and then when he reschedules you get pushed out another 2 – 3 months.
I called him in March 2014, and the earliest he could come was in June! When it was drizzling that morning (not terribly mind you and I have a covered garage but that did not interest him), I had to call him to discover that he was not planning on coming and pushed me out to August, almost six months after my original call! Nevertheless, I penned that in my calendar
I had a GroupOn that was due to expire in June and fearing that I would run into trouble, I left a voice mail for him and advised him that I would seek a refund from GroupOn b/​c of this but would be happy to pay him cash (at the GroupOn price), when he arrived. Mind you, he would also be getting more $ than if I had given him the GroupOn. I asked him to call me if he had an issue with this. Never heard from him.
Well, tomorrow was my scheduled date for detailing and I had to call him several times to confirm his visit. When he finally picked-​up, I asked if he was coming tomorrow. «Oh, he said, you cancelled your GroupOn, so I took you off the list. Go find another detailer.» His exact words.
Some service. :(:(

Glen runs a mobile auto detailing business – that is, he comes to you. My office had him come out for a few different days and several of us had our cars detailed. Everyone loved his work: the cars seriously looked like new. He spent HOURS on each car. Lots of attention to detail. He obviously really loves doing this and does an excellent job. This was the first time I’d ever had a car detailed and I was worried I wouldn’t think it was worth it, but it soooo was. A week later, the interior still smells pleasant and fresh, too. Glen himself is a mild-​mannered, pleasant, professional, just all-​around nice young guy. Highly recommended!

I cannot say enough good things about Glen’s Auto. First off, Glen is the most honest man you will ever meet, something that cannot be said about most people in the car repair business. My family has been taking their cars to Glen for years, and he treats us like old friends.
Whenever I have a problem (hear a noise, feel a weird vibration, anything) I call up Glen, and he takes the car almost immediately, gets back to me with what’s wrong, how much it will cost, and gets it done in a matter of days. He’s a small shop and does everything himself with a crew of two or three, not a car-​fixing factory that will replace everything after hardly taking a moment to diagnose the problem.
Example: I recent got rear ended by a drunk driver and began hearing a weird whooshing noise from the rear wheel area. I took the car to a repair shop next door to my apartment to get it diagnosed, worried about driving it all the way to Glen. The man there told me I likely had $ 3,000 in repairs «to do it right.» He later said that the entire suspension needed to be replaced. I got out of there and made the trek to Glen, who spent a day looking it over before telling me that nothing was mechanically wrong with the car, it was just air passing through a hole in the body caused by the collision. Although Glen doesn’t do body work, he bumped out the hole for me and patched it up, saving me hundreds (thousands) of dollars.
This is the only Unilocal post I have ever written, but I felt like Glen deserved the advertisement for being such an honest, upstanding mechanic. I highly recommend his nondescript shop to anyone in the Boston/​North Shore area sick of being ripped off or in need of solid mechanical advice. Glen is your man!