Enterprise Rent-A-Car

Excellent Customer Service. The Staff was great but very busy. Not adequately staffed for the volume of customers. Too cramped parking area; they need a bigger space. I was impressed with the dedication of the staff. My vehicle was an upgrade and was practically brand new. Perfect. I had a Positive experience and would recommend using this place but just realize it is cramped and busy.

I reserved a car online, at this Enterprise location, two weeks in advance for a pick up at 11:00am. When I arrived to pick it up, at the exactly appointed time, they said that they didn’t have a car for me due to the Rolex challenge that was taking place in Lexington. They didn’t act like it was at all out of line to not have a car for me at the time we’d agreed upon. When I asked how long it would take to get a car, they shrugged it off and said to check back in a few hours. They finally got a car at 4:00pm. Do not rent from this Enterprise Rent-​A-​Car location. They do not deliver as promised.

This was my drop off location which was different from my pick up location. When I reserved my car I asked if it was possible to drop off the car at a location closer to the Greyhound Bus Station because this is where my friend and I needed to catch our bus to Louisville for the Derby. We got to the location and had a small panic attack because we were told that no one was here yet to drive us to the bus station.
About 10 minutes later a member of the staff comes in and it works out that he can drive us. THANK GOD! Actually returning the car was super easy and painless. The guy who drove us to the station was really friendly and gave us some good advice and reassurance of what to expect at the Derby.
I was pleased with the friendliness of the staff despite the slight heart attack I almost had of possibly missing our bus.
Thanks for driving us!!! We had fun at the Derby BTW!

As a consultant I rent a car every week from different locations across the country. The cars I rent range from the small economy cars to SUVs, brand new cars to cars with some mileage. None of the cars I’ve rented in the past come close to the cars that were offered to me by this location. I am 99% sure that this is where rental cars come to die.
The first car they offered me was a Toyota Corolla with 45K miles on it. It had been cleaned but still had food caked onto the seats that was so old that it would not come off. It also had a few cigarette burn marks on the seats and smelled strongly of cigarette smoke. I made it 4 miles down the road before I decided it wasn’t worth it.
The second car they gave me was a Mazda 3 that had 40K miles on it. There was no food on the seats but the smell was only slightly improved, this time the vehicle smelled a bit like wet dog.
To be fair the staff was great and did everything they could to accommodate me, the car selection just wasn’t there, not even for an Executive Elite member.

We rented a midsized car while on a business trip in Lexington from here. The price was great and the service was great.
They went above and beyond for me when I left my cell phone in the rental car after they had dropped us off at the airport. They actually drove back to the airport and dropped it off for me! Being from California it is very rare that anyone goes out of their way to help so this was so refreshing!!! If I am ever in the area again I will only do business with them! Thanks guys!