Dillard’s

Dillards has tons of selection and great name brand products like POLO, NIKE, ADDIDAS, MICHAEL KORS, GUCCI, AND MANY MORE. THEY HAVE CLOTHES TO SHOES TO Purses. So I went here to look for a gift for my wife, I thought I’d look in the shoes for some uggs. So I found a few different uggs and I needed to get the right size, so I looked for an employee. I looked everywhere and finally spotted an employee, but she was checking someone out at the time so I patiently waited in line, while in line she hollars rudely and says to me CAN I HELP YOU, so I reply yes can I get this size in these uggs please, she responded IM NOT GETTING SHOES YOU WILL HAVE TO WAIT FOR THE OTHER GIRL! So I say ok, and proceeded to wait. After 20 mins and NO OTHER GIRL, I asked if she could possibly grab these shoes for me. She replied NO YOU CAN WAIT FOR THE OTHER GIRL! SO I WAITED ANOTHER 30 MINS AND THEN DECIDED JUST TO LEAVE EMPTY HANDED … THANKS FOR THE LACK OF SERVICE C–

I hate this place, and I have for many years. Now, after the remodel it’s no better.
My latest fiasco was after my daughter wanted a particular watch (an almost $ 300 watch mind you). I wouldn’t buy a watch at that price, so she talked my mom into purchasing it for her birthday. At the register my mom was suckered into signing up for a credit card. At first she thought that the 10% off would be off of the watch that she was purchasing that day but then she found out that the 10% off coupon would actually be mailed with her first bill. She was already purchasing the watch anyway, so it wasn’t a big deal. Oh well, maybe she didn’t catch that part of the credit card sales pitch. But I myself was asked to sign up for a credit card and was approached with a similar pitch… never was I told the 10% off wouldn’t be for that particular purchase.
Fast forward a few months later and it was Christmas shopping time. I begrudgingly went to Dillard’s with my mom to show her the pair of boots that were on my daughter’s Santa list. She had her bill with her and at the top it said 10% off of your next purchase. It wasn’t a coupon, just a logo like header at the top of the bill. She was informed that wasn’t the actual coupon, the coupon would’ve been stuffed in the same envelope. No biggie, Mom probably didn’t see it in the envelope. Why they couldn’t just look up and tell that she hadn’t utilized the 10% off that she was promised, was mysterious to me. Especially since the cashier offered to call the customer service to see if she could use the printout as the coupon. That they did, 10 minutes later, the cashier passed the phone to my mom and she again explained to CS… It was a fiasco. CS refused and then after she hung up the phone the cashier indicated that the 10% offer wasn’t valid on Uggs anyway. Really?! After this big fiasco, and she knew what she was purchasing because she was the one who went back to get her size.
Macy’s is nothing like this. Maybe Dillard’s is so hard up for business that they have to push their credit cards and then deceive their customers by enticing them with a meezally 10% off. Ridiculous.

Wow, worst customer service I’ve experienced in a long time. For Christmas, my husband bought me a Coach handbag and wallet from Dillard’s. Why he thought he could pick out something I would like when I haven’t been able to find one myself for the last few months is beyond me. So here we were, bringing them back the day after Christmas. my husband said we should bring them back to Customer Service, as opposed to going to the handbag department. of course, it was upstairs and in the farthest corner of the store. On the good side, there wasn’t a single person there. There was an older lady working the desk and when my husband said we wanted to return something, gave us a disgusted look and asked «did you go to that department first?’ we said, no we thought we could do a return at Customer Service. she reluctantly started to «help» us. She was clearly not happy when she saw the amount of the return was nearly $ 500. she commented that she didn’t have that much cash in her drawer and would need to call someone to open the safe. we said that was okay. she proceeded to announce over the intercom for different extensions to call the operator. when they did call, each time she told the person «there’s a man here trying to do a return of nearly $ 500 and i obviously don’t have that much cash. can you open the safe?» this happened 3 times before she reached someone who could come open the safe. It took 15min for that person to show up and another 5minutes before they called us back to the counter. After all that, they had to either refund the card that was used in the purchase or issue a gift card. We chose to have our debit card credited. I’m still confused why we waited over 20minutes to have someone open a safe for cash that we were never given. She clearly had our receipt to see the form of payment when she initially saw the amount of the refund. And while we waited, i observed her interactions with a couple of employees who came up to the counter. she was as curt and rude to them as she was to us. I can see why Dillard’s would stick her in a very out of the way area of the store but she did not belong working in a department called Customer Service. We took our refund and went to another store to buy my purse and wallet.

Dillard’s has always been my department store of choice. For years that was mostly just because it’s the department store that my family shopped at when I was growing up. Since the recent remodel, in my opinion, Dillard’s is the most modern and upscale looking department store at Fayette Mall. It’s visually appealing and I feel like I am in a high end retail establishment when I shop there.
There are very few brands that command my brand loyalty. Lancôme is one of those brands and I always shop at the Dillard’s Lancôme make-​up counter. The counter manager, Tammy, is sweet and professional. It’s so great to have a consultant that remembers your beauty preferences and even the things that you chatted about last time that you were there shopping!
These past few years the cosmetics department at Dillard’s has had some fun special events. This past Saturday I attended one called «Beauty under the Big Top.» I purchased a $ 40 gift card which was my «ticket» for me and my friend to receive lots of goodies during the event. I was entered into drawings for baskets full of cosmetics, my friend and I both received a coupon for a complimentary brow arch, my friend and I had our make-​up done by a professional make-​up artist, we each got a swag bag with free samples, and after our purchases we both got an additional «surprise» of an Aveda conditioning treatment at the salon. In addition, there is a Lancôme gift with purchase going on now, so after I purchased cosmetics I received a tote, lotion, face wash, lipstick, mascara, and blush.
The cosmetic department really went all out with the theme of this event. All of the ladies at the counters were dressed up in the carnival theme. There was a clown on stilts making balloon animals, carnival food like popcorn and cotton candy, games like «mascara ring toss», an artist doing complimentary caricatures, and a photo booth. My friend and I had a lot of fun!

I’m never very impressed with this store. I like a bargain and it seems they never have anything on sale unless it’s way past its season. Also the stores layout doesn’t seem to flow well. I think they are trying to make the store feel more up to date but it seems way behind Macy’s in every way.

I was actually really impressed with the customer service here.
I came in because I have a «big girl» job interview on Monday and figured I should show up in something other than chucks and an ironic t-​shirt (Criminey. Got hipster?)
It turns out I have a mental deficiency when it comes to dressing like an «adult», so when faced with cirucmstances such as these, I go into department stores and beg for help like the idiot that I am.
Well apparently I am a really obnoxious size and the ladies had to really hustle to find good clothes. I love being a challenge! But seriously I gotta take my hat off to the ladies in here.
So now I am the proud owner of a suit that makes me look like I belong on Wall Street (and not in a cool way either).
They made what could have been a hellacious shopping experience very managable.
Oh and the whole suit/​blouse combo was only $ 160! Considering some blazers alone cost over $ 200 that’s not a bad gig. Of course they have super expensive stuff there too but also more affordable options for those of us who don’t shit gold bricks.
Now if I only I could hire someone to make sure I don’t fall on my face wearing heels and we’ll be golden: D

Department store have pretty decent shoes and suits. Good selection of Polo and other mens things.

Disappointing customer service. Went looking for the wireless gel cups features in in style magazine and the ladies there were so eager to leave that they basically told us to get out even though we still had ten minutes before close. They didn’t even know the products they had or help us to look… They basically said they didn’t have it and then Made us look ourselves. 5 minutes later bam!!! We found it. Seriously? On top of all of that they kept watching us and telling us not to open anything.