Bella Rose

I love Bella Rose! Yes, they are fairly pricey, but I’ve always had a great experience shopping here. The owner is super sweet and the clothes are good quality. I bought the most amazing prom dress from Bella Rose when I was in high school and I come back anytime I need a great dress for a big event! Just be prepared for the prices and understand that you’re paying for a one-​of-​a-​kind dress (or other clothing item) that you won’t find anywhere else.

Just left this store. I walked in, went downstairs, spent 20 minutes trying on dresses and left– no one spoke to me– asked if I needed help– welcomed me or said goodbye. I am looking for a dress for a special occasion and ready to spend money for something really fabulous. The clothing is beautiful but the customer service is TERRIBLE.

Snootiest place in town, for no reason, because their selection is mediocre at best. They need to learn to respect their customers.

This was the second bad experience I’ve had at Bella Rose. I needed to buy two dresses today. There were three employees there. One asked what I was shopping for, held up a random black dress and said, «I wish you would take this one off my hands» and walked away. That was the last thing spoken to me (by anyone) as I browsed. (There was only one other customer in the store, and she was in the dressing room.) The employees were clearly too busy gossiping and talking about mutual acquaintances and clientele to even ask what style/​color/​length I was looking for. The icing on the cake was when the other customer emerged from the dressing room, unable to zip the dress she was trying on and saying that the dress was too tight. All three employees exclaimed simultaneously, «It’s not too tight! It fits perfectly!» I’ll be spending the money I had budgeted for the dresses elsewhere. (Incidentally, I’m not sure what this store has to be so snobby about. The window displays always look beautiful and enticing; but the merchandise inside is absolutely nothing special. That’s why it would’ve been helpful to me to have some assistance combing through everything to find a style that matched what I was looking for.)

Beautiful clothes and a lot of inventory to choose from. This is one of the few stores that I look forward to visiting when I’m in Lexington. They carry Southern standards like Milly and Shoshanna, but this past visit I was surprised to find a number of pieces from designers like Black Halo as well.
The shopgirls were all lovely, and were happy to help when asked.
One of the few decent places to shop in Lexington!

During my first visit to Lexington to attend my best friend’s wedding I was fortunate to visit this boutique. On an adventure to find «something blue» for the bride, I walked into the store and had a truly one of a kind experience. From the moment I walked in I was warmly greeted by the staff, including the owner Betty Spain, and very well taken care of. Not only did I get a great pair of jeans from the trunk show, but the owner was so thoughtful that she gave me a broach with blue jewels as a gift to the bride! I was so enamored with the earrings that I was shown that I ended up purchasing a pair. All of the items pointed out to me were well aligned with my taste, which told me that the owner was very perceptive and her staff was dedicated to my search for apparel and accessories that I would love. As a native New York working on Fifth Avenue, living in midtown, and a frequent shopper in the likes of Bergdorff, Saks, Bloomingdales and Nordstrom, I can attest to the service provided at this boutique. I appreciated the «charm» and warmth and never felt better spending money in an establishment. I would highly recommend this store to anyone. In fact, I signed up to Unilocal just so I can share my wonderful experience.

This store has beautiful clothes for that perfect occasion. I found a purple Nicole Miller dress that was perfect for both Vegas and Keeneland. The caveat? The staff is so snobby! I’m not sure why because this is Lexington, not Aspen or Rodeo Drive. I would expect this type of attitude in Scottsdale or Dallas but this was just hilarious. I was treated better at Vera Wang on Santa Monica boulevard wearing jean shorts and a t-​shirt! This boutique needs to straighten out its act because I have heard the same scenario from other young women that I have talked to.

I went shopping for bridesmaids’ dresses here with several of my friends. We have NEVER been treated so badly by employees at any store. The staff were extremely rude and judgmental and not remotely helpful. We believe this occurred because we appear younger than their typical clientele (which the clothing selection leads me to believe are middle-​aged to elderly women). The woman working the sales floor was so inconsiderate as to barge in on me in the dressing room as I was changing without giving any notice or even asking if she could come in. (She was well aware that I was in the room, as she had seen me go in only a minute beforehand.) We felt that she went out of her way to follow us around the store without offering to help. (We would have gratefully accepted her assistance! The store is quite disorganized.)
I am a Lexington native and believe strongly in supporting local businesses, which is why we visited Bella Rose instead of heading straight to, say, David’s Bridal. We were treated with such condescension that I will never set foot in the store again. It’s a shame – they did have a broad selection of dresses (although the prices are considerably higher than the quality or taste level in many cases).
My advice for other brides: don’t waste your time here. The bridal stores elsewhere in Lexington are staffed by courteous, helpful individuals who will treat you with respect. Bella Rose will only disappoint you and leave you angry.