Applebee’s

This could possibly be the worse place I’ve eaten… and paid for just to expedite my departure. Perhaps I could. give a better rating but why… I often travel and work in the area and all 3 times in a span of 6 weeks, I thought surely it can get better. Different shifts, waiters, bartenders… didn’t change anything. Maybe the management, who knows? All I can say is I’m not going back and cannot recommend this establishment.

Worst restaurant experience I can recollect! No stars should be given.
My girlfriend and I stopped at this restaurant for a quick bite before going to a event we were volunteering for.
Mid-​Saturday afternoon, no restaurant rush. The hostess promptly seated us at a table and took our drink order. Another 15 minutes in, a «greenhorn» waiter took our order. About another 15 minutes later– no side salads brought out or drinks refilled, the waiter asks if how I wanted my meat cooked? I ordered baby back ribs …
Drink still not refilled. Few minutes later, the waiter comes and ask what sides I would like (Should not this be taken with the initial order?). I asked what selections are available; he had to grab a menu … then another waitress quickly comes out to tell us we could not make changes in our order, which never happen. Apparently, the new waiter got the order totally screwed up.
Probably another 10 minutes and my girlfriend’s entrée comes out. She’s teed off by now and lost her appetite and asked for the manager, telling him about our experience. Not inquiring about what happened nor providing an apology, he tries to convince her to just take a to-​go box to keep the order on the bill. Nope.
Aaaaaah, now my entrée comes from the kitchen. I go right in for the mashed sweet potatoes. They were the consistency of jarred baby food and cool in temperature. The baby back ribs felt warm, like the cook staff reheated the ribs for a minute in a microwave. The only thing that was steaming was the broccoli.
At that point, it was a wrap; I didn’t want to eat. We asked the hostess for a manager, same manager comes. We tell him about my dissatisfaction, and again he tries to convince to have my meal ready for a to-​go box. Nope.
We didn’t (and was not) have to pay for the bill; leaving with a half-​a** apology from the waiter and no apology from management.
No, I wasn’t expecting the service of a Morton’s or The Palm, but expected much, much more than received. We will not be back at this Applebee’s.

Food was great… Jordan B was excellent! Top notch.
Did endless soup and salad man had too much to each.

I’ve been to this location several times; when you walk in you have to wait for someone to notice you. There seem to be employees gathered in the corner eating, on their phones that don’t want to get up to wait on customers. I went inside to pick up a to go order after no one came out to my car; employees gathered in to go area eating, on phones, could hear loud music and cursing from the kitchen – really unprofessional!

Went here for lunch. Stood at the waitress/​waiter stand for 5 minutes for someone to at least acknowledge the fact that I was there. They didn’t. I left. There were maybe 10 people in the whole restaurant.

I’ve been here enough times now that I feel I can give a proper review. This 1 star rating is based on this visit along with my other visits that have ranged from 1 – 3 stars — most often 2.
My mother is allergic to shellfish. Luckily, she isn’t so severely allergic that she goes into full on anaphylactic shock. However, her lips burn, she gets a migraine, feels like she can’t breathe, and gets light headed. If left without Benadryl or if she’s unable to get it within thirty minutes, we aren’t sure what would happen and we don’t intend on finding out.
We were having dinner here and she got a burger. She starts feeling weird after eating half of it, so she looks at her food. A piece of shrimp falls out of the burger. It should be noted that this burger does not come with seafood nor does any variation of this burger. We ask the waitress about it, who had been lovely. My mother explained she was allergic, the waitress apologized and quickly went to get my mom another burger. My mother told her not to, but she did so anyway.
The waitress comes back with our check and the new burger in a box. We see that she actually charged us for both burgers! My mother politely asked if she could just take the new burger off, since she already told her that she didn’t want it. We need to leave and get Benadryl. Let’s just forget the fact that the last burger has given her an allergic reaction because of random shrimp in it and NO ONE should pay for that. The waitress has the audacity to get an attitude with my mother, raising her voice saying, «Well, honey, you didn’t *tell* me (when ordering) you were allergic to anything!»
Let me be clear, when ordering a basic cheeseburger, you usually don’t need to preface that with your shellfish allergy. She continued to have an attitude with my mother. My mother feeling sick and angry left my dad to deal with the manager. While the manager took both meals off because of the waitress and the potential hospital visit, the service and handling of this situation from this waitress was unacceptable on many levels and we will not be going back to this establishment.
Even before this, we had long concluded that it is one of the worst Applebee’s’, often with subpar versions of the food, absentee service, air conditioning too high along with fans, etc.

Absolutely LOVE going here after church for the Unlimited Soup & Salad. Was also impressed with the waiters suggested pairing of what goes best together. He was absolutely correct on each & every one.

It’s okay. The prices are a little higher than what I believe constitute a real «value», but it’s affordable. The quality of the food is pretty average. Service on my last visit was fine, but I might have scored higher if the young lady would have dropped by once or twice more to refill my beverage. Not a big deal, but it’s something I always appreciate, especially when the lunch crowd is no larger than was this one.
The location is great for me, though. There are so few places to eat on the west end of Lexington, I should be careful not to be very hard to please.

1. Left on hold so long to place takeout order was able to complete it online.
2. Entire entrée forgotten and side items incorrect.
3. They have an attitude when you want the food you paid for.
4. Never again!

I attempted to order some appetizers car side to go. It took two calls to get anyone answer the phone. The lady that took my order was not friendly. She informed me that I would need to come into the bar to get my food, car side to go is not active on Sunday’s. Upon arrival I was greeted by three servers smoking on the ramp in front of the takeout entrance. My presence seem to irritate them.
I went to the bar as instructed to pick up my food. I waited on the edge of the bar for at least five minutes for the bar tender. She was in deep conversation with one of the four patrons at the bar. In five plus minutes she didn’t acknowledge my presence or the other three patrons at the bar. I tried to find a manager to help me and they were no where to be found. I decided at that point to go elsewhere.
In the past when I was able to get my food, it wasn’t bad. Their wings and appetizers are typically pretty good;however their service continues to be terrible almost every visit. I’m at the point that I cringe when people suggest meeting there for lunch or for drinks. The servers do not care about providing service at this establishment and as far as I can tell the managers do not care much either. If you are in the mood for applebees, it’s probably best that you dine at the other Lexington locations.

Worst good at super high price. Will highly recommend never go to this place for food.

Dont go here… they have poor hygiene. Ordered a carryout order-​got there and half my order was wrong. They offered to fix it, but failed to understand that while I waited the 15 additional mins for the corrected portion of my order the rest of my food was going to be cold. I asked for new fries for both orders, and while I was waiting I could see the line where they prepared the food. I saw the employee take his hands (UNWASHED AND UNPROTECTED) and dip them in a bowl of fries. He came back and preceded to hand my the food «the fresh fries”-i immediately stopped him and asked if he washed his hands. After beating around the bush i told him to just tell the truth cause I clearly saw him do it… He finally iadmitted that he didn’t wash them, but failed to see a problem with him taking his hands and preparing my food. He had the worst attitude with me as i did aomething wrong in asking him if washed his hands. HE WAS NOT THE ONLY EMPLOYEE TO DO THIS EITHER I witnessed two other people use their hands to get other people’s fries. (Mind you they were old sitting in a bowl under heat lamps). The manager said he will make corrective actions, but I highly doubt it. It’s pretty disgusting, and refused to take any of the food home-​i simply just wanted my money back.

Can I not give a place minus stars. Never been a fan but my daughter for some crazy reason tonight wanted tri-​o so we worked out I have a beer and get take out for her and then me at another place that I liked. Win win until 50 min in of trying to have a beer and order just take out of couple apps. Order placed and beer in front but to make chicken taco’s, boneless wings and pretzel sticks takes 45 min! Pushed call waiter button on stupid table at 25 min mark and had to push again to only see on its fancy screen my order of food never went in until my sec push of button and never spoke to a single person sense I got my beer at the 10 min mark of 50! Once she came back 50 min later she told me our order was taken buy another take out, but not to worry «I made
It fresh for you!» Great lady, you made a take out order fresh of apps we orders 50 min ago, so good thing I did not get them right away, as they might have been too Fresh! Maybe not even warm yet! I don’t write negative reviews as I try not to be negative about a place, as everyone had a bad night, or not for me. But I wish I could write
One more negative about this visit. At end of the day only simple take out order and its my fault I came back. Your beer can be free and it’s too much for me to come back.

After all it is Applebee’s so I cannot and do not expect much, BUT this is not great by Applebee’s standards. You know how there are some nice walmarts and some that are scary… same thing here, not great.

This location opened a few years ago and was absolutely terrible. They have made some serious headway and I am loving the service. My gripe is with corporate and them taking a picture of the «All-​In» burger looking like the toppings are mixed into the meat, where they are actually pressed into the top of the pattie. Should be renamed the «On-​Top» burger. For that, they lose one star.

I came here on a Tuesday afternoon about 330 in the afternoon and when I walked in and there was no host to provide seating and I waited about 4 minutes and I saw servers waiting on their table glance at me as they served their tables. Never saw the host, and was never acknowledged so I walked out

Stopped in here for lunch with a co worker and half way through i realized it was a mistake. The service was horrible and slow. She apologized for taking 25 minutes to take my drink order. Then apologized for being 45 minutes or so to get the soup salad lunch special. It wasn’t even that busy to be a lunch rush.
The waitress tried to tell me that the reason for the chaos was that they got a new computer system and no one can use it. Excuse after excuse.
We didn’t get a refill and we won’t be back. awful.

The three cheese penne was disgusting and inedible, I only wish I had attempted to eat it while dining in so I could complain to management but unfortunately I got it to go.

There is one truth about chain restaurants: all of their food comes from a central warehouse, mostly prepared, and even the most naked of things (chicken breasts, steaks) arrive pre-​brined and injected with «flavor» before they hit the grill. This provides a standard flavor that should carry you from location to location, so your favorite dish stays your favorite dish.
You don’t walk into Applebee’s looking for a gourmet experience, just as you don’t walk into Starbucks for two expertly pulled shots of espresso in a warmed porcelain cup. You may be surprised on the rare occasion, but at best, you come in hungry and leave fed.
This experience, however, was one of dismay. I was pleased to see Weight Watchers approved options, and even imagined that this meant that steamed broccoli and potatoes would taste light and fresh next to the steak. Instead, I got a mouthful of MSG and diacetyl. Mind you, it was probably natural MSG in the form of autolyzed yeast extract, but I’m near positive it was diacetyl (think Molly McButter) adulterating the otherwise limp broccoli. Steak, broccoli and potatoes — these things are hard to mess up! A little salt and pepper, a little olive oil (we’re talking less than a tsp) is all you need to make these ingredients (if fresh) shine. Instead, though, I was left with that dregs-​of-​microwave-​popcorn aftertaste. It wasn’t pleasant.
I will grant that they may have only been following the deranged recipe from corporate to the letter — but I kindly ask the cooks to consider nuance before covering the food in so much chemical enhancers. A little «flavoring» goes a long way.

I don’t like the fact that there isn’t «happy hour» on the weekends. If you get the unlimited soup and salad special during lunch hours, the portions are small so if you order more than one you could be waiting a while. Whenever I get the appetizer sampler, something in it always comes out cold. All in all, it’s conveniently located so I keep coming back despite the issues.