Alvin-Dennis

Alvin Dennis is a standard small-​town high-​end store. Serving the formal needs of residents, as well as the school spirit of both local universities.
These stores are a veritable staple in the communities they inhabit. While I do admire them for playing that role, they fail to deliver on the needs of the customer. That is disappointing.
Alvin Dennis charges high sticker prices for low quality goods. I have been unhappy with the quality to price ratio of every item I have purchased from the store.
In a small community like Lexington, you are often backed into the corner of merchant scarcity. Regardless, I would advise spending your Saturday with a trip to Richmond or Charlottesville. Most of their factory goods wouldn’t pass the $ 25.00 mark in a major metro. The fact that these items often cost $ 70.00+ is quite disappointing.
Finally, they have a strict policy of ‘no returns for refund’. It is well documented and posted. I certainly agree that this choice belongs to the merchant. That being said, a high end store will often differentiate itself with great customer service. ‘No returns for refund’ is a good first step to mediocre customer service and experience. Given their prices, they certainly feel like a high end store. Given their policies, they certainly fail to service their customers in the same manner.