AAMCO Transmissions & Total Car Care

At one point integrity was part of the business. Then as they change management over and over they start skimming on quality customer service. About a month ago I took my car in to have some services done. I was told that they were not comfortable performing certain services on my car so I didn’t do it after i approved. There were other items that needed to be done on my car, and they were supposed to do, but they cut corners for instance there was supposed to be a cigarette lighter that was supposed to be replaced and changed out. They did not change the cigarette lighter they just pinched it and they broke the door of the cigarette lighter in the process of trying to get the cigarette lighter out. Then the customer service manager (Tom) decided that he was going to take a month to repair something that was broken by them, he told me that he was not going to spend 100 something dollars on a piece of plastic that he could find for six or eight dollars. The problem wasn’t the price the problem was him not being able to do all that he could for something that they had broken. I try to be polite and I bought my husband with me and I came in by myself and I called and it was always the runaround. So after a month I call the owner Greg and he got down to the bottom of everything. one of their mechanics came out and looked at my car and seen that it was just a sprain that was out of place and the item was not broken. He fix the cigarette lighter and handle the problems that was wrong with the vehicle that needed to be fixed. But this was after a month of me calling and being a pain in the b*** to the office to get something to taken care of that they broke over a month ago. The only way that I would recommend that you take your car there if you know the owner Greg is going to personally handle everything from beginning to the end when it comes to having your car service. And having different mechanics in the shop everytime you go back is not a comfortable feeling because it feels that someone is not experienced enough to know what they’re doing to work on a car.