A Book Company

Horrible company. Never rent from them. This is in reference to order number 9 684 042 for a Finite Math book 9 781 285 464 657. I rented this book Fall semester of 2015 for the entire semester for my daughter. Upon seeing the book, it definetely looked worned out, so assuming that it is a rental book I thought it would be normal for a rental to look like that– used and worn-out.Its still readable so I didnt bother to report as I wasnt expecting a brand new book. On December 21^st, I attempted to extend the rental but apparantly my extension didnt go through so I was charged $ 257. Upon learning this I contacted the company right away and they told me that as soon as I return this book, Ill get a refund. I sent this book out on January 16 via UPS exactly how it was when I got it. My daughter said she hardly used thay book. I inspected it myself before placing it in the box with the America book I rented. January 2, I have received an email stating thay this book is unreturnable because it is damaged. I am very upset because first of all this book is not damaged. I called customer service right away and I was told that this book appeared to have water damage and when I told customer service that this book looked exactly the way it was originally sent to me, she told me that I should have said something. Well, I dont complain much and I though it was a rental used book and it shouldnt looked brand new thats why I didnt say anything. Now, Im charged for something I didnt do? Really! This is fraud. They just dont want to refund me my $ 257 and charged me wrongfully. This is a horrible company. I want my money back. I will never do business with this company again. Next time take pictures of the books you send to your customers so you will have refence on how it should look after being returned. I repeat, this book is returned exactly as how it was originally sent-​No pages were removed, no spills occurred while this book was in our possession.

Quite frankly, your company is the worst excuse for an operation I’ve dealt with in my 8+ years or ordering books. I rented a book from you in ¹²⁄₂₁ for a class that starts ¼. Your shipping said 5 – 7 days. I kept checking and everyday it continued to say «we’re working on your order.» After SEVERAL emails and calls to customer service, I got the response of «we don’t know where your book is. We don’t have any more information.» I asked to speak to the manager… she wasn’t available but would «call me back,» surprise surprise, that never happened. Days went by and I kept calling, no answer at all other than «there is a lack of availability with the vendor, we’ll let you know when we have a better time frame.» Well thank you so much, that’s SO a helpful when my class starts Monday and I ordered this book two weeks ago. The best part? I called
, ordered it from then, and they will have it to me by Tuesday. You all are a sad, pathetic excuse for an operation. Never will I EVER order from you again, and moreover, I will do my best to dissuade all friends an family from making the mistake of giving you their money.

I ordered 2 books through
. When the shipment arrived, my 2 books were not included. Instead were 2 books I assume were for domeone else’s order. There is no phone number to contact. Instead I was advised to go to
. At this site there is no way to contact customer service to inform them of their mistake. Only lines to buy, sell, and rent books. Nothing to resolve problems of their causing.

Absolute WORST place to rent books for school ever! They operate under several names;
, Chegg and eCampus, as well as A Book Company. I ordered a book from Chegg over 5 years ago and returned it when done. Fast forward to earlier this year and I ordered books for school again through eCampus. A couple days later a charge for almost $ 200 from A Book Company hits my debit card. When I inquired with my bank I found out that A Book Company, aka Chegg claimed I never returned the book from 5 years before and just helped themselves to $ 200 in my account. I disputed the charges and the bank returned the money, but the book store resent their claim in. This time when the charges hit I was out of town with my daughter and this unexpected deduction almost left us stranded out of town! Since then I have disputed this charge and gone back and forth with my bank and this book company numerous times. They simply kept telling me I needed to provide proof from 5 years ago that I returned this book. Problem is I used their shipping label so I have no way to access their information and they kept saying that I didnt return the book. It was such a nightmare that screwed up my bank account for months. They never once tried to reach me before this either to ask for the book or any money, because I had returned the book! DO NOT USE this company unless you want money taken right out of your account for nothing at all.

Knetbooks is the worst company regarding customer service. I ordered a Logistics Book and the irony, they couldn’t get it to me.
I’m three weeks behind in my class and customer service has told me three times «It’s not my fault»… «I agree, I need a solution and help»… They gave me back my $ 5 added for faster delivery… Oh joy!!! They said I can get a refund, but I need to return the book… Hey, Einstein, I don’t have the book!!!
If you love poor customer service or have really low expectations of a company or just love waiting for the postman to disappoint you, then this is your company…
Kudos to Knetbooks for conditioning me to go back to Amazon who consistently receives 5 Stars!!!

DO NOT RENT FROM THIS COMPANY! I rented from their website
and did receive my textbooks… however, when the rental period came to a end and i returned ALL of the textbooks in ONE box on time… I was charged $ 100 for a book. they didn’t receive? How could they not receive one but received all the others that were in the SAME box??? They did not inform me that they were going to charge me, (no emails, nothing). So, to my surprize they credited me $ 50…wheres the other half? When I contacted customer service I found out that they run multiple rental websites and were rude and flat out told me «NO, you will not receive the rest of your money». I am now filing a dispute with the company for a fraudulent charge with my bank.
Just use Chegg, or Collegebookrenter, or Amazon. Its not worth your time dealing with these idiots who prey on college students who already do not have money.

This company, «Knet​books​.com» based out of KY is horrible. Don’t use them!!! I wish I would have looked them up before purchasing. Now my books are not arriving for law school and I will be put behind.