Pinstripes Cleaning and Restoration

I almost wish I had to wear my dress again so I could let them clean it again! This place handled my dress with the utmost care. They scheduled a meeting time to pick up my dress, and drove it back to me earlier than what was discussed! My dress wasn’t extremely dirty, but now it looks brand new! It’s so crispy white. I will suggest Pinstripes to any and all of my soon to be bride friends!

Just adding another 5-​star accolade to the list.
Bill went out of his way to pickup and drop off my wedding dress around my busy work schedule.
I received friendly service, prompt communication, and most-​importantly my wedding gown looks fabulous!

Pinstripes did a wonderful job cleaning and restoring my vintage 1977 Priscilla of Boston wedding dress and veil. It was yellowed and a long reddish stain was on the front of the dress. Bill came out to my home to pick up the dress and give me an estimate. The dress came back looking like the day I wore it. Bill and the rest of the staff were very courteous. I even had a preview after the dress was cleaned and restored and that was lots of fun to look at it again. I highly recommend them!
Donna F.

I had my wedding dress cleaned and preserved with Pinstripes and am very pleased with the result! They did a spectacular job on the dress, but the thing that stands out about them and makes me so confident in my review is the superior customer service I received! It was such a pleasant experience from start to finish and was super convenient as they picked up my dress and dropped it back off when they were through with it. The alternatives for me were shipping the dress off but I am SO glad I went local and definitely recommend Pinstripes to all! :)

I love this company! Bill comes to meet you at whatever location you want and knows all the ins and outs of whatever you could possibly need. They restored my Mother’s veil (got rid of the yellow color and added an updated comb) and did a beautiful job. I could tell from the first meeting that I could trust them with something so precious as my mother’s veil. I will be using them for my gown cleaning and preservation.

Superior customer service. Very attentive to detail and professionalism. The pick up and drop off is an added bonus that makes this the easiest option for anyone. They were very thorough in their cleaning and honest about what I could expect. Highly recommend this team!

Amazing service, professionalism and personal service. I met Bill to drop off my daughters wedding dress and he explained the process and detail on pricing. He left me details of what would be done. True to his word the dress was finished on time and hand delivered to our home. Truly a beautiful job. I highly recommend Pinstripes. Higher price but if you want the best, I think you will be very pleased.

Pinstripes was fantastic. I found out about them through a friend — and Bill did an excellent job not only with quality care for my gown but customer service. He met with me outside of normal hours for pick up and delivery HIMSELF and he also had his employee Erica touch base with me throughout the process. I am SO pleased! I will be referring them to other brides and can’t say enough good things!

Pinstripes restored my grandmother’s 1957 wedding gown to a nearly new condition! The beading, which had darkened and yellowed unevenly over time, came back to a very even, translucent-​ivory color. The delicate lace and taffeta were undamaged by the restoration process and came back clean, lightened, and well pressed. We did loose a couple buttons off the back of the gown (probably a combination of age and the restoration chemicals), but Pinstripes replaced them with a close match at no cost. Great service, professionalism, and responsiveness. I would definitely recommend them.

We used Pinstripes Cleaning and Restoration to have my daughters wedding gown and veil cleaned and preserved. Bill was very informative and welcomed my many questions regarding the process they use. I love the fact that they come to your location to pick up the dress and they return it back to you. We did have a couple of glitches with getting our name, my daughters name and another brides name mixed up which caused the lady picking up the dress to arrive at my home at a different time than scheduled, but that was okay because I was there. Then when delivering the dress back they loaded the wrong dress up and didn’t have our dress with them. The lady delivering the dress realized this however, prior to giving me someone else’s dress. She noticed something didn’t match up with the names. They had another bride that had a very similar name as my daughters name which is how they filed the information for her dress. They had my name in another place, but our home was where the dress was picked up from. We were not happy at the time, but Bill was very apologetic and offered to bring my daughters dress to us himself. They handled this little mix up very promptly and professionally. He said their reputation for quality and service of work is worth more than the cost of making extra trips or the cost of lowering the price to satisfy the customer. They did a great job and we would recommend them even with the little glitches because it is all in the way that they handled it and made everything right by making extra trips and discounting our price. These things happen sometimes, but we were very pleased with the end results which makes all the difference.

They did a wonderful job on my designer wedding dress with the full warranty. Excellent service, they picked up and delivered the dress to my house, showed up exactly on time both times. They were very helpful over the phone and didn’t mind at all spending as much time as needed to give me all the information just for me to think on it and I ended up calling them back later to schedule.

I had my heart set on wearing the veil worn by my great-​great grandmother, great grandmother, grandmother and mom. The veil was yellowed and we were certain it was unuseable. William personally picked up the 150 year old lace and gave us updates throghout the process, he dropped the lace off today and it’s been completely restored to a beautiful white. It will be so special to wear the veil worn by five generations of women in my family.

I chose Pinstripes Cleaning & Restoration for my wedding dress cleaning and my veil cleaning & preservation. I had quite the task for them– I had a dress that survived an outdoor wedding and a whole night of dancing, and the bottom of it was dirrrty. They did a great job with it, though, and the dress came back with no noticeable dirt or wear.
Bill was very helpful over the phone, and I loved that they came by my work to pick up and drop off my dress & veil. Talk about convenience!
They were not the cheapest option available, but very reasonably priced, and worth it for a job well done.

Cleaning was great. The dress looked very fresh even though I’ve been storing it for 8 years. Bill was polite but seemed very rushed and ready to move on to his next appointment. With the 10 min he was in my house, I just felt rushed and I even tried to make small talk but got nothing from him (ironic because I’m not the one in sales). I was actually glad he didn’t drop off my dress. The lady who did drop off my wedding dress (Megan? I can’t remember her name but she was probably in her 20s) was super nice. I spent less time with her than I did with Bill but I felt like she took the time to answer my questions and explain to me the do’s/don’ts about storage. She was a really great employee.

Bill is very knowledgeable about wedding gowns, fabrics, etc. I was impressed from the first conversation.
I am remarrying after being divorced for several years. When I bought my daughter’s wedding gown for her about 5 years ago I told her that if I ever remarried I might borrow her gown because it was exactly what I would have chosen. Now I am taking her up on that but the dress had a dirty hemline, food stains and torn lace.
Bill arrived promptly to pick up the gown and also to return it… both on weekends as I had requested. The dress looked like new. I am so grateful!

I am a total fan. Bill was so helpful and patient with me as I tried to weigh the pros and cons of the cleaning and preservation process and price differences.
He was so knowledgeable and helpful that I decided I couldn’t trust anyone else with my gown.
The only reason I didn’t give him 5 stars was because of the price. It is expensive and I choose him because my gown is a silk satin. So the quality of fabric is worth the investment.
All at Pinstripes were helpful and professional. It was so convenient to have them come to my home to pick up and bring back the gown.
They do not staple your dress into a framed box like many preservation companies.
Pinstripes is a stress free choice and they have a lifetime guarantee!
Hopefully my little girl will want to use my dress for part of her wedding or special occasion!
Thank you Bill!

Great experience with pinstripes! Bill is professional and courteous.
He picked up and dropped off my wedding gown, which was very convenient.
I had a ball gown style wedding dress with lace. After our reception we all went out to 6^th street in Austin. My dress was not in the best condition but they somehow managed to get the large black stains off the bottom of my dress.
Thank you pinstripes!

My daughter wanted a «vintage» prom dress and asked if we could restore my 1987 prom dress. I found Pinstripes on the web. From the very beginning they were professional and timely. Bill came to my house and gave me a good idea of what could be done with my dress and he was 100 percent accurate. He dropped the dress off today and it looks perfect! My daughter is going to be so happy. I recommend this cleaner for their quality service and cost. The restoration was very reasonable. Thanks Pinstripes!

The people at Pinstripes are very professional an extremely nice. They are accommodating and work around your schedule when it comes to picking up or dropping off your dress. They came and picked up my dress at my house a couple weeks before my wedding because it got pretty dirty when I did my bridal portraits. I didn’t have to go anywhere… they came right to my door! I wasn’t worried at all about my wedding dress when it was in their hands and they returned it in just as beautiful condition as the day I bought it! They came after my wedding and picked my dress up at my parents house while I was on my honeymoon When I got it back, it was restored and placed neatly in a box for me to store. I would highly recommend Pinstripes to anyone who needs their dress cleaned/​restored and doesn’t want it in just anyone’s hands!

So a year after my wedding I finally get around to looking for a gown preserver. I mean, how could you NOT choose this company?! Glowing reviews and the owner PICKS UP and DROPS OFF the dress himself! Perfect for the busy (or lazy ;)) woman.
Bill is courteous and fast getting your paperwork filled out. You pay half up front and the other half when it’s finished and dropped off.
Now, learn from my mistake. I called for an estimate and described the dress. Including a description of the belt that went with my dress and any stains I had noticed. So I *assumed* he would remember about it.
What I didn’t know what that this company does a dress a day… That adds up to a lot of dresses before he physically came to my house and got my dress. Long story short, received completed dress without belt, called up looking for it, they couldn’t find it and couldn’t be 100% sure they EVER had it because it wasn’t written on the paperwork (hence the *assuming* part of my review.). Had to open completed box to look for said belt. Turns out one of their cleaners had been out sick for a few days, and he had been working on my belt in his office.
MAKE SURE you have all detachable parts written on paperwork!
Bill was very apologetic and always genuinely concerned for the few days it took to figure all this out, he came back to my house and took dress and box to repack it with the belt attached, it was still returned within the month long estimated date of completion, and looks great. Can’t complain too much ;) It was an honest mistake and a crazy coincidence.