PetSmart

Couple different experiences with this place leading to me never shopping here again. If I could give no stars, I would.
One evening, my fiancé and I went in there to get flea medicine for our dog. We always get distracted by the kitties, so we go over there and fall in love with a 2 year old female named Peggy. After waiting for about 5 minutes, no one comes by to help so I have him go over and ask the employee working with the fish. The employee, George, says «I’ll page someone for you.»
5 – 10 minutes later, no page, I get sick of waiting and my fiancé goes up to the cash register. The cashier, Emily, paged a manager to come help us. We wanted to meet Peggy and see if we got along. 5 – 10 minutes later, still no one shows up to help us. So my fiancé and I walk towards the register bummed (and slightly irritated).
Emily rings us up and asks if we ever received help. We told her that after waiting 20 minutes total, we were ready to just leave. She then tells us the manager needs to get the flea medicine from the back room anyways, so then he should be able to come over and help us. He goes and gets the medicine, we buy it, and then follow him assuming he’s going to help us at this point. He goes into an office, so my fiancé stands outside waiting. The manager, Jason, comes out and starts walking with us towards the cats. By the time we get there he disappears.
We then see the same guy, George, we asked for help earlier helping people over by the hamsters and gerbils. He doesn’t look at us once. After waiting another 10 minutes, George finally walks by us and I ask «Are you the person they are finally sending to help us?» He says «I can’t really help you, it’s not like you can go in there and see the cats. But I can answer questions.» So I ask «so why couldn’t you answer questions 40 minutes ago when we asked for help earlier?» He looks at me, speechless. «How do I get a cat?» I ask. He says «you need to fill out an application and send it in.»
«So there’s no way I’m leaving with Peggy tonight?»
«No, it doesn’t work like that.»
I’ve adopted cats from PetSmart before and left the same day with the cat, so yes, it does work like that. (Come to find out later that different shelters have different policies, which is totally called for, just would have been nice to know.)
So I ask, «why couldn’t anyone tell us this 40 minutes ago rather than give us the run around and waste our time?» Again, blank stare.
We leave and call customer service. The lady on the phone was great, as was Emily, the cashier in the store.
Juan, the store manager, calls and offers my fiancé 50% off our next purchase as a way to make up for the bad experience and keep our business. That satisfies me and we go in a couple nights later.
After getting dog food, cat food, kitty litter, and some toys, we head up to the front to complete our purchase. We tell Emily and she remembers us and calls a female manager over.
The manager tells us she can’t give us 50% and goes to the office to call someone, I’m assuming Juan. She comes back and says she can give us 10% off the big items and 50% off a couple things. So I ask «what can you give 50% off on?» And she spends a few minutes on the computer discounting a few items.
«I gave you half off the most expensive things.»
«Fine.» I said because at this point I just want to get our stuff, leave, and never come back.
So, don’t bother going on here if you want ANY kind of customer service. The only individual who knows how to treat customers is Emily, the great cashier. The managers will treat you poorly along with all the other employees. I would only recommend this store if you know exactly what you need and exactly where it is and Emily is working the register. Otherwise, STAY AWAY!
After all this, I don’t plan on returning to PetSmart. Apparently the company thinks it’s okay to hire these people to represent them, so something is wrong.

PetSmart location are generally «make or break» based on the strength of the staff. A great staff turns an otherwise unremarkable big box store into a great experience — especially when you are dealing with important subject matter like your pets. We have boarded our dogs at this particular location in the past and loved the PetsHotel staff. Their Grooming Salon folks are top notch and so friendly. Our pups have a great time here! Be happy and confident to take your pets here.

This is my go-​to pet store to find grain-​free, higher protein dog food. They have a great selection although the prices are pretty steep. Their rewards program helps to offset that cost but not by much, but hey, our fur babies are worth it. The store itself is just ok but their cashiers need to have a little more enthusiasm. Every time I am there, I can barely get a hello out of them. Some people bring their pets in to shop or for their grooming or day care service and the cashiers just don’t even acknowledge them. Sorry but I’m a dog person and seeing one in the store is too cute. They need to hire people that want to work there because they love animals, that extra oomph that customers will remember. I did notice that the way the store is set up, the grooming and the day care/​boarding are situated in the back. That is a little inconvenient compared to other stores that allow for a quick and easy drop off and pick up. That goes for grooming too, I know my dog has trouble holding it after he has been in the groomers so rushing him to the exit through the store can be difficult to do. Other than that, the place carries everything I could need and is kept very clean.

Won’t be bringing my pups back for boarding or day camp. We’ve been coming here for 3 years. I’ve noticed the staff has changed. I picked my pups up from 2 days of boarding. They lost the reusable bag that I brought the dog food in. then suggested that I buy a new bag… for them to lose again??? Both dogs came home and appear depressed and there is a cut on the upper lip of my puppy. Very sad and disappointed. I’ll be looking for a new day camp.

I took my schnauzer mix in to the groomers to have his hair cut, his nails trimmed, and to be bathed. We dropped him off with my two other dogs. Later in the day I got a call to pick them up and when I got there my other two dogs were happy to see me and they were well bathed but when I saw my schnauzer I was very unhappy to see he hadn’t gotten the hair cut so I asked the lady at the counter and she claimed that he has bite one of them and they got nothing done. My dog is the sweetest and can be difficult to groom but even so they have mussels for that reason. When I got home I noticed my dogs back side had been shaved to the point of bleeding and his nails were cut too short. I am never going again.

Theres nothing wrong with the store. And bandield clinic is great. My problem is their grooming salon. They have people quiting all the time and you wont find the same people there for more than a month. After taking my dog there for over a year i found them short staffed and the guy grooming my dog didnt finish grooming my old 15 year old dog because he couldnt put up with him. Im never going back there again and took my dog to abother grooming salon.

Nothing against the store it is great. This has to do with the grooming dept. I walked in this morning at around 9: 45 with my dog. To young ladies were there trying to coax a brindle colored dog to the back with no other dogs on the stand. I walked in the told them my name and they said your grooming appt was for 9 which I knew it was not because I am a creature of habit. Also because of what I do for a living I know I would not made that time. So she said you need to make another appointment which she read off would be another 2 weeks. Looking around still not seeing one dog other than mine and the brindle. I said no thanks and walked out. Seems they maybe short staffed.

Lost paws of Texas shout out! I got my wonderful kitties from them. The petsmart was clean and well stocked. Friendly staff. Thanks for working with local shelters to find pets loving homes.

We have boarded our 80 lb boxer (now 3 yr old) here a handful of times since moving to Frisco last year and have been very happy with their care and services. After using a location in Dallas to great satisfaction and then a location in McKinney to little satisfaction, we were happy to find this location between our house and the airport (most of our boarding needs are due to travel out of town).
The one thing that docks them a star here is that they start charging for another day at noon each day. At other locations, I could drop off on day 1 in the morning and pick up on day 2 in the evening and be charged 1 overnight, but here, once you pass the noon hour on day 2, it starts the charge for a second day — either another overnight or a day camp charge. Either way, you end up paying a little bit more. They are helpful in trying to make it work with a half day or full day of play or an exit bath, but it would be nice if you didn’t have to incur that extra cost.
Speaking of exit baths, we have purchased these here a couple of times and he always comes home very clean. He’s got white paws and they are sparkling after his baths here.
They always answer the phone when we call and they spend time filling out the report cards. Our pup is always excited to go, which makes me feel better about leaving him when I must; I know that he is well cared for at this Pet Hotel.

This is one of the two Petsmarts that I frequent. I like this one better because it is cleaner than the other one and has a Pethotel, Grooming Salon, and Doggy Day Camp. My dog goes to day camp once every two weeks, and she gets groomed once a month, with day camp as well. The staff is so friendly to me and my dog; they remember us and seem truly excited that we are back. They do a great job grooming her as well, and I was very happy with how they took care of my dog after a weekend stay at the hotel. You get coupons with every stay at doggy day camp (the ones around the holidays are awesome!).

Just like all the other petsmarts… consistent. Just wish they’d carry Wellness canned cat food in larger cans. Reasonably price.

It’s PetsMart. What could possibly go wrong! Oh that dog is laying a big ol dump over there!

i just moved to the colony from allen where i frequented PETCO. i was low on dog food and had to find a pet store immediately that sells my dog’s favorite brand. petsmart is just blocks away from my new place. i was not satisfied at all with my visit here. the customer service was poor. the food is $ 2 more than PETCO. they don’t have a by-​the-​pound option for treats and rawhide like i am used to. i like to pick up a variety of fresh treats from my puppy and pay for them by the pound. all snack/​rawhide options are packaged and lacking in variety. the collars and leashes are significantly over-​priced when compared to PETCO. my first weekend as a resident in this area was very disappointing when it comes to shopping for my needs

Gah, I love the sh*t out of this PetSmart. The staff know my dog’s name… they are friendly and courteous every time we go. The store is always clean and there is always someone more than eager to help you out.
The store is always clean and they have a kick ass clearance section. You will find anything you need and don’t need.
Wonderful.

I volunteer with the rescue group at this location (Lost Paws Rescue of Texas) we love working here because the staff is amazing. Always super nice, helpful to customers, and really care about the animals. The dog trainer Jane is great too!

New PetSmart @ The Colony. Clean Facility, Friendly & Helpful Staff… pretty much have all the items like any other PetSmart but more!