Hanger Braces & Orthotic Solutions

My experience with the Hanger staff customer service was excellent. There is a receptionist who was friendly and a orthotic clinician, who is a knowledgeable and very funny guy. If this review was just about that they would get 5 + stars. However it is about the brace I received.
It was a Townsend brace which stabilized my knee, relieving the pain I had. Initially it seemed fine, but then a screw came out. They scheduled me to come in right away to fix it. Then the brace began to squeak loudly. They scheduled me to come in a couple of days. The clinician made the adjustments to the brace and gave me some advise if the problem reoccurred.
About 1 month later one of the straps came loose. I called to get it fixed and they told me they were totally booked, but I could bring it in and leave it to be fixed. Can you imagine that? I was prescribed the brace to stabilize my knee and to relieve pain, how feasible is it to think I could go without the brace for an undefined length of time.
The receptionist offered no other resolution. I sewed it back myself. It’s not perfect, but at least I can continue to use it.
By the way the cost of the brace, which was charged to Medicare & my Supplemental Insurance was a little over $ 1,100.00.
If this place is getting fees such as that, there should be enough to hire a person to repair these braces so as to accommodate the patients whom they service. Very disappointed!