Freedom Powersports of Lewisville

I wish there was an option for 6 stars. I don’t know where all these negative reviews are coming from. I walked in Freedom with a bad taste in my mouth from DFW Honda where they hassled me from the get go. I was greeter when I walked in and told them I was just looking around, a few minutes later Lyle approached me and asked how I was doing, I told him I was looking for a bike, didn’t know what I wanted had some bikes before though. I told him I wasn’t going to buy today and wanted to shop around. He had no problem with that we sat down chatted he pulled up all kinds of bikes online that he could transfer there for me. Im really hard to work with not going to lie, and I didn’t want him to have my phone number or anything, I don’t like to be bothered or pressured just like to make my own decisions. I left and emailed Lyle Friday about a bike I found in Hurst and was interested in it. Saturday morning they had the R1 I was looking at there for me to come see. All my communication with Lyle was through email, he never once double emailed me, asked for my number or anything high pressure sales tactics. Again I’m pretty hard to please and difficult to work with, we even worked numbers and everything casually threw email which was almost unreal. You never find this level of service anymore, anywhere. I went in and saw the bike Saturday, he didn’t hoover over me ask me do I want to buy it right now, I just walked into the finance managers office Tim because I had questions. He welcomed me in, we sat down he answered everything for me right there. I stepped back out bought the bike had everything done within the hour and left. Really a mind blowing excellent experience from a great group of people who work here!

Bought 2 used Sea Doo’s (with 17 and 40 engine hours) and they both had pre-​purchase inspections completed and a clean bill of health from Freedom Powersports Lewisville ($ 500). First trip to lake — one ran fine, the other had an oil light come on within 2 minutes and went into limp mode. Took them back to Freedom Powersports of Lewisville — told them verbally and also provided them a written summary of the issues. $ 700 and 4 DAYS later they completed 2 oil changes and told me they didn’t know that it was going into limp mode (although we provided a written summary) and needed an extra $ 175 for a tech to take it to the lake and test it — Instead opted to try it on the water myself as they saw no issue again. I take back to lake — — back on water — same problem. Hauled them to Richard Motor Sports provided Jeremy with same summary and in 30 minutes had a diagnosis completed in the shop (no lake test) faulty oil regulator and fixed asap. Freedom Powersports of Lewisville– try harder!!! $$$$$

Went in to trade Seado wake 230 (240 hours, full service records from jerry whittle, clean title no problems) 2008 boat. For a couple of jet ski.
Expected a discount on sale by owner pricing for the boat but when they offered $ 10k for the boat I was insulted.
Not very professional approach. I’m certainly not going to give the boat away. The one sales person seemed more interested in his phone calls most of the time.
Understand they’re not interested in owning the boat. But why waste my time. Just say it. I’m a big boy.
I DONT RECOMMEND THIS DEALER.
VERY UNPROFESSIONAL.

Took a bath on th 08 spyder. Never buy an 08 ever! These guys made me a deal on the 2011 rt. Not entirely happy. But they went the distance …

I brought my bike in yesterday for a new front tire and ended up having my rear brake pads replaced, and also had the chain serviced while I was there. Me spending any money I don’t budget for speaks volumes about how highly I thought about this place because I’m currently on unemployment and dealing with cancer. Extra money isn’t just lying around these days. This was my first time in this shop/​dealership but won’t be my last. Every employee that walked past me seemed genuine when asking me if they could help or how I was doing. I don’t remember what the name of the gentleman who helped me and took my order, but he made me feel welcome from beginning to end. I do wish they had a better selection in aftermarket parts and apparel. There’s a Yamaha dealer in Hurst that had a race jacket a few months ago that I really wanted but couldn’t afford. I was hoping they had it or at least something close here to that Blue and White armored yamaha race jacket masterpiece. The helmet selection here is pretty weak for a critical item for so many. The only negative I can take away was the service manager (?) failed to ask me if I would be interested in a $ 100 discount or maybe free brakes, wiring harness or fairings. C’mon! It’s the little things, guys and gals. :) In all seriousness, I was a retail store manager for 12 years and what I saw yesterday was exemplary customer service and is a great model for other shops to follow. I was welcomed with very little wait time, and was out in less than 2 hours without having an appointment. I will be back soon for front brakes and a jet kit! And a jacket and new helmet, provided I can afford all of that again. GREAT JOB!!!

I bought a 2011 Can Am Spyder RTS from NYT back in October. Started having problems with the bike shortly after getting it. It turned out to be a manufacturers issue but it took a while to get the manufacturer to figure it out. NYT stayed in communication with me throughout the process so that I knew what was going on.
NYT went out of their way to keep me on the road and to advocate for me with BRP (the makers of the Spyder). The problems have all been resolved and NYT was fantastic. Everyone from service to parts to sales is always extremely helpful and attentive. If you’re going to buy a Spyder this is a great place to do it.

I walked around for a good bit before anyone came to talk to me. When i asked about the used bike i was wanting they told me that they did not have one. No big deal, but that was the end of the conversation. I have never stepped into a dealership where they didn’t ask me to put my name on a list just incase they got one in. Selection was small for street bikes. I see no reason to go here. If i want selection in gear i’ll go to cyclegear or motoliberity. If i want to look at bikes i’ll go to cyclecenter or rpm cycles (the people who wanted my future business).