Denton Area Teachers Credit Union

Usually they give great service and that above all was what we loved. we just had the most absurd thing with their insurance dept not communicating with the credit union. after 5 phone calls of trying to have them FIX our insurance card (with correct info names/​address) and SEND it to their insurance department who was trying to claim we had no insurance on a car we finance thru them (when insurance is ALSO thru them) and charge us over $ 1000 in some extortion «collateral plan» what? in what world do u tack on $ 1000 plan? no! especially when our insurance is thru THEM and they just need to look in the computer! and wanted to add over $ 6035 to our car note?! what?! no no no! so after finally getting that the credit union to fax over our info to their own insurance dept we still cant get our insurance cards! they keep mailing them to the OLD address not the one on file with them as the mailing address and billing address (which they read back and verify yet its mailed to old address) luck family lives at the old address and can give it to us. and the names are wrong! still! 5 times we have tried to fix this?! so maybe if they get back on the ball again i will update my review.