The Village Vet of Lewiston

If you are looking for a Vet, please consider one with better hours and days. My dog needed care and I was told I had to wait a few days for an appointment, because they had no openings, even though he was a patient. Then I learned they were also closing on Thursdays. Most Vets are open 5 full days a week, plus half a day on Saturday. Sometimes you need to hire another Vet so you can accommodate especially in this type of business. I drive now 30 miles just to have a Vet I can rely on if my babies are sick and in need of attention immediately.

So far, I’ve only taken my dog once for an introductory visit, but we had a great experience.
When we first arrived, the first thing the receptionist did was take Shadow’s picture for his file — I think that’s great. It makes it seem like they are personally invested in my dog and knowing who he is.
The vet tech was great with him — giving him pets and making him feel comfortable.
When Dr. Kristen Ruest came in, she spent a lot of time with him and answered my questions (which I had a lot of — I’m a nervous dog parent!). She got down on the floor with Shadow and gave him pets and attention to make him feel comfortable and calm. She was really great with him.
Dr. Ruest was always really great to me. We’re new to the area and I mentioned that to her. She provided me lots of information on where to take Shadow for 24-​hour emergency visits, training, grooming, dog parks — and whether or not he should take a dip in the Niagara River. These are all things that have been very beneficial to me as I get used to the area.
What takes it over the top for me is that Dr. Ruest remembered Shadow. We ran into her one evening while she was out with her family and she remembered Shadow, right down to him trying to nibble on her stethoscope at the appointment. That really shows me that she’s invested in her patients — and gets to know them.