Greenbrier Motor Co Inc

I love this place and love the staff. All of my new cars have been purchased here even when I lived out of state

We went to buy a new Dodge Durango. The sales rep Tim was very helpful and friendly. We were handed off to the finance guy who worked out numbers for us somewhat close to what we wanted. We asked them to look for a black, white or grey car for us. He said he would get back to us. We called him over and over again. He said things like «you sure you don’t want the blue one?» and «I’m so busy, I’ll call you back». We called over and over again throughout the week. I finally called him and have him 3 cars in 3 nearby cities. He again asked me to take the blue one and told me it would cost more to have one brought in. We finally went to Elkins to buy our car, he found this out from the finance company and began calling us non stop. He left me 3 voicemails, my wife 2, he sent me and my wife text messages as well as Facebook messages to my wife (not friends). He sent me one last message telling me if I bought a car somewhere else that they wouldn’t service it at his dealership. I called Dodge and they recommended I file a complaint against the dealership. I didn’t, I decided to call the manager and let him know. Bill pretended to care about my concern and asked if there was anything he could do for me. I told him we had been looking at a factory remote start kit and we just needed a dealer to install it. I asked him to give us a good price for our troubles. He told me he couldn’t discount labor. Which is hilarious to me because everyone who has been In sales knows that you can discount non tangible items easily. Very poor customer service!