Ulta 3

If you are looking for the perfect Brow’s, I must say that Nicole and Abria are my go to girls. I have been going here for years to get my Brows done. While the girls do seem to change they are all taught the same exact way how to Brow map. I am never disappointed and they ALWAYS have time for a walk in Brow .This is more convenient before I could never get in.

I’ve been shopping here for many years and I know the salespeople aren’t the friendliest but I can overlook that since I like the coupons and products. But after today I’ve had it with RUDE salespeople, particularly the manager! I wanted to return something that I unfortunately didn’t have the receipt for but was always told as long as it’s within 3 months, they can find it on your account. Well, today my account just so happened to only go back a month and a half. So instead of giving me the benefit of the doubt (I spend hundreds of dollars there – how else would I be a platinum member!!) or even a store credit, the manager brings up the last price it was sold for – .25. Really?!? You sold a $ 14 bottle of sunscreen for .25??? Then I get the attitude – take your .25 or leave. I think it’s time to shop where they actually have customer service!

I wrote this review under «Benefit Brow Bar at Ulta» but I’m putting here too, incase it goes unseen. Note that my other review was 5 stars because it was just about the brow bar. I’d probably give the rest of the store 3 stars because the staff, not including specialty staff (Benefit, Dermalogica, etc.), are very rude and make it very aware how much they hate their jobs. Anyway, here’s the review for the brow bar:
Michelle is a GODSEND! I went into Ulta looking like Frida Kahlo and *thankfully* Michelle had an open spot to fill before her next client. I explained how I just couldn’t find someone who could get the right shape for my brow (or any shape really) and that I wanted a natural look as opposed to being permanently surprised. She laughed and assured me that she would fix everything up. That was an understatement. My brows are now absolute perfection. I can’t stop staring at them. After she tweezed (wax irritates my skin) and trimmed them, she filled them in with the Benefit products, not once pushing me to buy anything. The best part of the whole experience was the great conversation we had while she was reconstructing my face. Michelle was so nice and hilarious and I could have sat there all day chatting.
I’m so glad that I took a chance and switched up my brow routine! Michelle is definitely my new go-​to-​girl now that I have fabulous brows that need maintaining.

Went to Ulta to try their nail service because my normal girl is out of town. I showed up for my appt on time and had to wait around for 20 minutes for the girl to come start my appt. This was after I walked to the front of the store to ask if someone else could do my nails because I was tired if waiting and I had to be somewhere an hour and a half later. They had a decent collection of OPI gel colors which was nice but that is the only reason I gave them 2 stars. Once my manicure started I could tell the girl doesn’t do them very often because the gel is never supposed to touch your skin or cuticle or it won’t seal properly. After my nails were done she didn’t use any lotion or cuticle oil so my hands were dry and gross when I left. Next time I need a mani I will find an actual nail salon and not waste my time and money here for this service.

AVOID.
I used to see Ulta’s coupons in the Sunday paper and take stock of anything I needed. Unfortunately, the coupons only apply to non-​prestige brands, Ulta’s included. There are so many exclusions on those coupons that the «deal» itself might as well be null and void. Totally a flaw in the company’s policy if it is aiming to compete with the department stores in Oxford Valley, and more importantly: Sephora.
With the exception of the person who used to wax my brows at the Benefit Brow Bar — before she left — became the only reason I would go here. Otherwise, I’ve met happier people stocking shelves at the grocery store! One night I walked in after I was at the gym and asked if the Urban Decay Naked eyeshadow palette was in stock. Both employees just turned to each other as if we were in an episode of the Three Stooges. Either they didn’t know one of the store’s major brands or they had never seen someone in sneakers and exercise clothes. The girls hastily told me it wasn’t in the store, yet there was a tester palette sitting in the aisle where Urban Decay was displayed. Since it was going to take a Herculean effort to look in the computer or in the stock room, I just walked out and gave my business to Sephora.
A month or two later, I revisited in the afternoon, and went for my brow waxing. This my brow girl’s last day and I couldn’t say I blamed her. I paid immediately after the service since her shift was over, then I went looking for an eyeliner. I scanned the aisles for the product and someone who could help me since the cashier said she could not leave the register. No problem. I noticed an employee in the back where the salon is located, though I needed to use a bathroom, so I asked the cashier if there was one. She called over the person I had seen near the salon who had the key, then let me in. After I was finished, I told the person I was out, and she was actually very friendly. When I asked her about the product I was looking for, she told me she could not leave the salon. Again, I understand, so I took another once-​over down the aisle.
With no luck, I headed for the door, and that’s when I was confronted by an employee. «Excuse me, I saw you wandering around and I’m going to need you to open your bag.» She had this shit-​eating grin on her face like she was going to get Employee of the Year for busting a shoplifter. It was alarming, yet I kept my cool and replied, «Melissa waxed my brows, the cashier let me into the bathroom, here is the recei-​…»
«OPEN YOUR BAG.»
Now this woman is in my face, basically trying to bully me into her own version of search and seizure. You got a warrant to go with that name tag, too? So, extremely offended, I opened my bag and showed her the receipt, as well as moving aside my wallet and other personal items to prove her theory wrong. I guess some mental breakthrough occurred because all of a sudden, she softens with, «Oh, I saw you wandering around…» to which I cut her off with, «Yes, because no one is on the floor to help any customers, then I asked the cashier to use the bathroom, which she and your coworker in the salon can confirm.»
I didn’t stick around to hear Ms. Justice’s reply because you know what? Just because a customer is young, DOES NOT mean he/​she is going to steal. Since then, I’ve taken my business to Flirt Beauty in Yardley and Bensalem, and other *worthy* local shops.
This shopping plaza could do without Ulta taking up its space.

The staff here seems to know nothing about makeup or skin care products. I always end up going to sephora because they seem to know more about makeup. I decided to give them another try the other day and I went in to ask for suggestions on the best skin care wash for my skin and the «skincare expert» there seemed to have no clue what I needed to use and quite frankly it seemed like she was just guessing. I ended up going to sephora yet again in the end. I also feel like I’m being judged every time I walk in there by the staff. I don’t know why I waste my time or money at this location.

Best selection in the area! Far better than the Sephora that opened up at the Oxford Valley Mall.
If you’re looking for high-​end makeup, Ulta has you covered. But if you just need your standard drugstore brands, you’ll find those here, too.
Make sure to check out the Ulta brand nail polish. It’s usually on sale (but two, get one) and it’s nice quality.
The only thing I wouldn’t suggest: the salon. They butchered my hair the one time I tried it out.

I’m not a fan of the Ulta at this location. I use to go here all the time for the brow bar but the staff is pretty awful. I don’t need to listen to a bunch of late twenty-​somethings talking about their drinking binges!
That said, one counter girl was extremely helpful selling me makeup when I wanted a good, high end foundation. She took the time to use several products on me and blended different colors to my skin tone.
I just don’t like how judged I feel walking into this place usually. It puts bad tastes in my mouth every time I leave.

I always find the staff helpful and friendly. I like their coupons, they always have what I need, and the store is clean. I can’t really say for the salon as I never tried them and most likely never will, but only because I have a stylist I don’t plan on leaving.

Staff, you are paid to help customers. Please do so. I am not interested in your personal drama, nor do I appreciate being told that you don’t know about products so you can be of no help to me.

I love my Ulta.
But damn if it isn’t a bit sad that *I* end up commenting on products or giving tips to the people that work there or that are in the same aisle as me.
I will always love my Ulta because I found my current hair dresser here. She now works at Casual Hair & Nails — and when she left I never looked back — but Ulta brought us together. My curls will be eternally grateful.
But my regular buys are always in stock and more often than not I can find the new OPI fad shade or whatever’s the current must-​have. The layout is easy to navigate (the remodel with the registers up front also make things a bit more convenient.)
The place is clean, items are rarely out of place and they have a wide variety of brands and items to choose from.
One day I’ll have to check out the ‘new’ Dermalogica beauty bar — I’ve been intrigued since its arrival but I never SEE anyone over there who might try & reel me in. That seems like a shame!