Servi-King Carpet & Flooring

And now the owner wants me to remove my review, accusing me of destroying the carpeting. I stand by my review. The owner was nasty and the installers did a terrible job. Before putting my new carpeting in, they did not fill in or replace the tiles that were missing in the floor. So I have several places where the carpeting dips down because it’s not level because of the open holes. Absolutely poor service, product and customer service. The only «king» the owner services is himself. And since they were replacing old carpeting, how would I know there were missing tiles underneath? Three linoleum tiles would have cost the installer $ 3 to fix. How dare they blame me. My review stands. This company is a major rip off!

Owner, Steve was very nice and personable. Large selection of carpet and he knows his stuff. Chose carpet, and installation time frame was great. Installers Dave, Paul and Andy were on time, friendly and did an AMAZING job. I was worried about seeing seams, but the whole area (living room, hallway and three bedrooms) is completely seamless looking! The carpet is thick and very soft under our feet. We will DEFINITELY be back and will be recommending to friends!

Majorly inconvenient that he doesn’t accept credit cards. I mean, AT ALL.
PRO’S: good selection of carpet; will work with you on pricing and since he’s the owner he can offer you good deals; and we DO really like the carpet we got.
CONS: well, first off let me say that I am NOT making any of this up. We had a 2 room carpet install scheduled for a Sat around 2pm. The crew was running pretty good on time and got there a little after 2. We phoned Steve a few hours prior just to see how things were running and everything seemed on schedule, And it was, yay!
Two installers showed up and one had a bandaged hand, Turns out that HE was actually the only installer while the other guy was a helper. Okay– well his hand was bandaged because he recently had his thumb and two other fingers lopped off in an accident. This is the INSTALLER. They come in, take the lay of the land and start getting ready.
Now my husband and I had a plumbing issue that day in our downstairs bath near the front door (stay with me as this is relevant); the bathroom faucet was actually half off as we had a leak and were in the process of replacing the faucet when the installers arrived. Well after a short time I realized I hadn’t heard any activity and to my horror the bathrm door was closed. I tapped and asked if someone was in there– no reply, then a few moments later I hear the water start running and then someone say «oh-​oh», Well yeah, the FAUCET WAS BROKEN HALF OFF– why would you run water??! SO I had water jet all over my bathrm and a sheepish installer emerge saying he hadn’t realized, blah, blah, blah.
Need I mention that if he had asked PRIOR to using my bath I would have advised him of the current plumbing issue. I thought just helping himself to my bath without asking first was incredibly rude.
Then he gestured to his bandaged hand and stated that he only wanted to wash his hand because he was worried it would get infected. Uh– what?
They proceeded with the install and as we had two rooms and two different types of carpet ordered, they checked with us to see which carpet went in which room. My husband took them to the upstairs room and told them that the carpet that was already down in the entire upstairs was exactly the carpet that we reordered for the one bedrm upstairs that needed carpet. and that the darker carpet was for the downstairs bedrm.
So yeah, they cut the wrong carpet for the wrong room. Yes the rooms were two different sizes. Then once everyone discovered this horrible error — thankfully, they salvaged the job but they had to seam it together to do so. This added an extra hour onto their time at least.
To their credit they made it work. And when we called Stephen Lewan, the owner, while the install was still going on, to apprise him of the situation — instead of an «I’m sorry» or even an offer of a discount on either this purchase or on a future purchase– what we got from him was an accusatory tone and he asked if we had been home when it happened. Not cool. Like it was OUR fault? Don’t you label the carpet when it leaves your warehouse? Isn’t it tagged? Shouldn’t it be? And how much easier could we have made it when we already had the exact matching carpet in place already upstairs?
If I didn’t live through it I would surely think that someone was making this up but I swear it’s all true. And what stinks it that we really, really love our carpet but absolutely cannot bring ourselves to deal with this company again.