PetSmart

Decent place to get everything I need for my dog! It’s your typical big chain store! Very little in the way of good customer service but it’s what’s expected! Lack of options keeps people returning her! I will only visit when I absolutely need too.

Gus is a great dog trainer, explains everything and is very patient. You can see he loves dogs. We’re very glad we brought our puppy Murphy to his classes and individual training.

DO NOT GET YOUR PET GROOMED HERE!!! I made the mistake of last minute taking my pet to pet smart for a grooming. My husband showed the girl what he wanted and she said she understood. When he picked up our dog it looked like he had been butchered. She shaved too close to his eyes and now they are all red. His head it almost bald and he has bald spots on his stomach. It was against my own judgement to bring him there but again I needed a last minute grooming. I will never again be coming here even in a tight situation.

This is by far the most dirty store I’ve seen in all my travels. I had to dodge poop on floor & urine in many places. They had one very nice girl on the floor helping customers and a couple moving things around shelves but nobody to clean the floors and I was there a very long time because Banfield didn’t like the format my dog food Rx was in so I had to call my vet and get them to fax it in and even after the veterinarian even faxed it in they still didn’t like it, but that did finally get worked out. At checkout the girl was nice. Only one person stood out in this store and that was the sales associate on the floor helping people, I wish I would have gotten her name.

So I went here to buy turtle supplies and I want to start by saying the girl whom helped me was nothing but rude. She just kept throwing things in my car and didn’t explain them, then when I asked questions she kept ignoring me and would roll her eyes saying «you need this.» I also wanted to purchase a tank. (They are having the dollar a gallon sale) they had no 20 H except for ones that used to be in a box but was taken out because it had lights missing. They wanted 64 bucks! So I said Petco had the same regular glass tank for 20 and she’s tells me «okay then go there.» Uh. I’m returning all my stuff tomorrow and just sticking with what I researched clearly petsmart needs to hire some secret shoppers.

If you love your dog do not get groomed here. My shih tsu is 7 years old and the sweetest dog on the planet. After being badly groomed at this Petsmart, she came home with FLEAS for the first time in her life. She also acted traumatized and skiddish. I dont know whst they did, but she just has this horrid odor now also.

I am in this store almost every weekend. It makes me sound like a total loser, but the fact that they have a kitty adoption center and are partnered with a dog rescue organization, is a HUGE part of it. Add the personable dog food reps available on weekends that are armed with coupons, their «sale» rack, and their petperks deals, and I am in heaven.
The employees are not always visible; if you ever need one, go to the front of the store, near the registers, and you’ll be likely to find one. Once you do, they will be more than happy to help you with any needs you might have.
The store is clean, well-​lit, and very organized. The main «sale» rack is at the front of the store, and houses products mostly for cats and dogs. The selection is great, but just keep an eye out that they discount your item accordingly… will get to that in a bit. If you are looking for dog clothes, hit the back of the store, and you’ll be likely to find something for your pampered pup.
As much as I like this store, I had to take off a star because on more than one occasion, I purchased something from their «sale» rack that was not discounted properly. And I didn’t realize it until I got home. I didn’t bother coming back the first time, as the price I would have paid in gas would have been more than the sale price. However, the last time it happened, I actually went back, as it was pretty significant. I explained the issue to the manager without bringing in the item, and she took my word for it (I had the item in the car, just in case), which was really great, as it would have been a total pain to go back to the car to get it. What would be better is if they blocked out the code on the sale item, so they couldn’t be scanned, and printed a new code specifying the discounted price, to avoid situations like mine. Let’s face it — not everyone watches the register price screen like a hawk — or do they?

this review is solely on the GROOMING DEPARTMENT. We brought our 1 year old Shiba inu here on a whim on a Saturday afternoon after a dirt filled visit to the dog park. After we dropped him off the girl told us he would be ready no more than 2 hours. Two hours passed and I hadn’t heard anything from them so we just showed up. The same girl from earlier, said «hold on I’ll go get him» (so he was ready stuck in a cage and you did not call us?) I was already ticked off then, she comes out and he is soaking wet and she said – «he wouldn’t let us cut his nails» –what the hell does that even mean? So now im paying 40 $ for a bath? Will never go again, ridiculously overpriced with uncaring teenagers working there. Terrible.

DO NOT go to the grooming section here!
I’m not one to write bad reviews at all but with this place it really pissed me off.
I’ve been to Many petsmarts across NY and I’ve had nothing but great experiences, but the lady in the grooming section here had horrible customer service skill and really left me to wonder what happened while I was away waiting for my dog. My dog has been to the groomers dozens of times and every groomer afterwards have had nothing but great things to say about him. I forgot to mention my dog is an ESA so he’s a very good boy, not to mention trained and he doesn’t even bark. But today was my first time visiting this location, as soon as I walked in the people in the grooming section looked at my dog and I like another number and a road block from getting them off the clock. No smiles and I felt weird from the start. Like they all disliked their jobs. The lady took my info and took my dog back, no excitement or enthusiasm at all, didn’t even try to interact with my dog. So when I came back to pick him up they Informed me that they couldn’t get this teeth done because he was stressed out and «snipped» at her… Wtf? «Snipped»… Like I said before my dog is trained and has never EVER shown aggression towards ANYONE. I asked her what do you mean he snipped at you??? She said with ATTITUDE every dog has it’s day and don’t forget HE IS an ANIMAL!!! I was soooooooooooooo PISSED!!! I told her that if he did do that she would have been the first, but I know my dog and he’s around strangers all the time he doesn’t snip at anyone. Plus he’s not just an ANIMAL he’s a part of my FAMILY, a FAMILY MEMBER. If you’re a groomer at a Petsmart it’s your job to be a pet lover! Why work there if you dislike animals or your job??? So I left to pay and came back with my receipt. While I was walking back to the grooming section they have windows you can see through. She was trying to put his lease on him and her facial expression said it all! She was not happy at all! She looked pissed, trying to corner my dog and shove the leash on him. She looked at me like oh your here. Like a deer in the head lights. I just took the leash and walked away. Once we got in the car I could tell my dog was really startled and was acting weird. I’ll never come back here! Who knows what went on while I was away. Sorry just had to vent and hopefully prevent this happening to your dog.

Service doesn’t exist for the shopping experience but the store layout is pretty nice. We just went to the back for cat stuff, got what we wanted and were out of there in a timely fashion. The prices are also much better than Petco so if you can go here instead, do that.
Oh, and if you have a soft spot for animals you definitely can’t go near the pet adoption area. You’ll be tempted to take home some kitty cats.

This Petsmart usually has items in stock and I’ve found them to have friendlier associates than those in other pet stores.

I like coming to this pet smart. When I need help with an item I find someone and they all seem knowledgable. There are not to many people always around but when you do find someone they are helpful. I find Ebbie the dog trainer super helpful. You can always ask her questions about your pet and she is always willing to help and never pushes products on you that you don’t need. Much better place than petco in Levittown.

It’s like a Best Buy for dogs, my friend remarked. We walked in to get a cat bowl, as my wife had called and told me she broke the old one. No one approached us to ask if we needed help, and we headed straight for the kitty bowls. We found one that the furball sniffed and approved, so mission accomplished.