Levittown Ford

Greatest service! Love our new van and Vincent Visceglia!

I had a great experience buying a used car here with Vincent as our salesman. I knew going in what the price would be from
so there was no negotiating. I made an afternoon appointment and drove home with the car by dinner time.

The dealer is wonderful but the service dept has to improve on their «express lane» which takes 2hrs for an oil change

Well, this is my FIFTH Ford in my short life… Lol
I came in to return my Edge from a 3 year lease. I love dealing with Ford and I loved my 2013 Edge more than any car that I have ever owned. Today, after pleasant negotiations with my favorite Levittown Ford salesman Frank Monteforte, I am once again walking out with a stunning new Edge.
Last one was a burgundy red, this one white. With the door code that I love so that I can never lock my keys in the car. Great experience, in and out in a fairly moderate amount of time. Normally I detest having to go in and haggle for a car, but Frank is pretty mellow and actually makes the whole process «not too bad». I also really like the Ford product and find their Levittown service center over in Hicksville to be the best dealer service that I have experienced. The first year of oil changes are free and then it is BOGO which is nice. Also included is roadside assistance which I never use because I have AAA, but it’s good to have. I think that they even do the NYState inspections for free. A shout out to Darnell who greeted me on NY Eve and always seems to wear a smile !!!

Ok so I went to Levittown ford and got my car, I’m quite proud of that. They were amazing. The process was quick and mostly easy. My sales rep Chris B. Was great. He answered all of my questions and helped me find exactly what I was looking for. I pretty much new what I wanted when I got there, but I needed help with options. My finance guy was awesome too really worked with me. I give them all the stars. I love my new Ford Escape. Thanks Levittown Ford!

find another dealer, they absolutely do not care about their customers

Ive been dealing with this service department for 3 ½ years and for the most part, have had good experiences. This time was not one as I arranged in advance for some work to be done and a loaner car to be used for what was to be at most, a half day work on my car. I came in at 7:15 am and went of to work expecting to hear back from my service advisor when the car was ready. By 2:30 I hadn’t heard anything so I called and after checking with the shop he suggested I hold onto my loaner car for another day as the shop was backed up. I asked if there was something wrong with the work on my car and he admitted that they hadn’t even started it. They had it for 7 hours, hadn’t started it and he never called to let me know. I was not happy. I asked if I kept it overnight when would he guarantee my car would be ready and he said he could not guarantee it would be. I was now upset at this lackluster response and asked for the service ma

Walked around showroom for 20 mins. Not one salesperson asked a word, I went in the garage and looked at black and the grey Rousch Mustang GT I was interested in. Still no questions asked. Lol didn’t have the recaro seats I wanted. But really? Not one salesperson? Guess they make too much money. Oh and thank you Tower Ford for my new MUSTANG GT ROUSH edition…

Always fast, courteous, and dependable. The loaner car program is a huge plus. The service technicians are knowledgeable and attentive. I know when I drop my car off, it is in good hands.

They didn’t have the Ford Escape 2015 that was advertised for $ 199/​month. I ended up leasing a different model S for a fair price. They tried to add all kinds of fees to jack up the lease price which I refused. All dealers pull the same stunt.
The wait time could and should be improved. It took me more than 2.5 hours to finalize the deal.
I would probably lease from them again.

Levittown service center is the best! They always fix the issue if any and in a timely fashion. If they can’t they even get you a loner until they can. I will continue using them for my Escapes needs.

Got my new Ford Escape from here and one of the best experiences with getting a car that I have ever had! Being a woman, there seems to always be a need to bring a guy with you to get the best deal but not here. Although my husband was with me, all the reps were friendly and spoke to me (it was my purchase after all). They were knowledgable and respectful and gave me the best deal on my lease. It was also fast yet they were able to slow down and give me more information whenever I needed. A dream experience and worth the drive there! If you go, ask for Eric M. He even sounds like the actor Michael Rappaport. A true celebrity experience! :-)

I have leased a FORD Escape SE for 24 months. Ford dealership has sent me vouchers, coupons from 3 – 4 months before the lease ending period to get me down to make a new deal, that deal never existed. Each time I went there dealt with different salesmen. Last one was Bob we made the deal on a car they could not locate for over 4 hours. We went from their lot to another then to service lot they have no cars there! Two days ago Bob calls me up telling me they have located the car, I get suckered in to go to wrap up the deal. Turns out he never had the mentioned car BAIT and switch, does not work BOB!
Walking over to manager thinking he will listen to our situation was a waste of total time. I walked over to him telling him I am sorry to ask for your help but got the lousiest treatment. I will NEVER BUY OR LEASE A FORD from THIS PLACE. At the end I told them be little more polite, in retail we are always told customer is always right! Your clients pay your salary, he goes no you don’t, can you then tell me how you get paid from FORD? If no buyers how will you get paid I wonder? Rebates from Ford are NEVER honored in this place, there are tons of dealers out there your loss is another dealers GAIN!
Just like the comment written before the person wanted to give 0 star! if there is - (Minus –1) STAR It would be what this case deserved!

Great staff, friendly and car is ready on time. So as far as service goes they are very good.
However, my car should not have the problems that are occurring. I need a car that I can trust without having the car shut off, the car start hesitating, and the check engine light come on. They always get me a loaner while my car is being worked on, but my time going to Levittown and back with the loaner and then back again to get my car is getting annoying. I have to return the loaner with the gas tank filled to where I received it. Who pays for my gas to go to Levittown & back with my car — you guessed it — me.

I brought my car in for service and new tires and was extremely disappointed with the service and workmanship. I picked up the car drove to work. I arrived without a problem and was happy. The drive home was a different story. As soon a I got on the BQE the brakes began to fail; pedal to the floor, barely stopping and finally used the parking brake to stop. Got the car off of the BQE and checked the car. Brake fluid was leaking out of the rear driver’s wheel. I called Ford Roadside Assistance and they came right away. They towed the car into Levittown Ford and they determined that the «problem» was caused by a seized caliper on the driver’s rear wheel. They replaced the caliper and told me I had to pay for the work. I refused to pay and they didn’t charge me! So now I am happy again. Until I drove it home. Getting off of the Seaford Oyster Bay Expressway, guess what; no brakes again. Got the car to a safe location and called for a tow. This time service told me they can’t figure out what is causing the problem and that they would look at it over the weekend.
They called and told me that the car was fixed and to come pick it up. I didn’t even get to Hempstead Tpke and the brakes failed again. This time I went back to the dealer and they began to look at it right away. They still could not figure out what was wrong and they said they would work on it over the weekend. I needed a car so I rented a car from AVIS and waited… On Monday they called to tell me I needed master cylinder and that it would be another day. I was relieved to know that they found the problem an that it was covered under the warranty.
In a few days I picked up the car and drove home without an incident. My son was going to take the car and when he started to drive off the brakes failed again. This time I had it towed to another Ford dealer because I was NOT going back to Levittown Ford again. Oh and by the way we had a terrible experience with my daughter’s Focus but we gave them a second chance.
The new Ford service center called a few days after we had it towed and explained that they would diagnose the car and fix. It would cost 100 dollars to diagnose and it would be put toward the bill. I gave them permission and they fixed the car. It needed to be vacuum tested and power bled but it was fixed. The service mgr. and folks at the new dealer were great and gave me a break on the price but it still cost me $ 235.00. I understood that they didn’t do the work so I gladly paid the bill. I figured complaining to Ford Corporate would resolve this.
So now I am out over 400 dollars for a rental, 235 dollars for repairs and 75 dollars for a tow (Ford is reimbursing me the 75). I have been a loyal Ford owner since 1981 and never had problems like this before. We have owned or over 20 different models since 1981.
When I called Ford Corporate they instructed me to discuss the issue with the service manager and see if they will reimburse me. I have composed a letter and will be sending it in a few days. I will say that everyone was polite and courteous throughout the experience, however their work quality is terrible.
We will not go there again!

My experience with Levittown Ford was a great one. I live in NJ, but prefer having my car expert friend with me whenever I’m car shopping (and he just so happens to live in Long Island). Ironically, Levittown was our first stop and we received an excellent price right out the gate. I, nevertheless, insisted on shopping the area to see what other lease offers were out there before deciding.
After two full grueling days of shopping and dealing with the stereotypical car salesmen «shakedown», we ended up back at Levittown, worked with Chris Benson (he’s very accommodating) and I got exactly what I wanted on price and miles.
There was a bit of a debacle regarding the vehicle I was returning, but in the end it all worked out and Chris even returned my previous lease back to Sarant Cadillac personally.
I am very happy with my lease and the service I experienced! Highly recommend these guys!

This concerns the service department for Levittown Ford, located in HIcksville: I feel very sorry for anyone that falls for that «VIP» hooey, because I’ve never seen a service department like this one. «Service advisors» sit hunched over their desks as if they’d rather be anywhere else; which pretty much matches what you can expect as an experience here. I used to use this place for regular maintenance, but I’m never walking in there again.
So I make a «service appointment» through their website for today at 3 pm. So I arrive at 2:30 pm … sit down … and am promptly and without apology told it would be about TWO AND A HALF HOURS before my car can be serviced (just a routine maintenance/​inspection appt)! «Ya wanna wait?»
No, I didn’t wait. What’s the point of making an appointment if appointments don’t really mean anything?
Lucky for me, I’m not a professional sucker — I bought my car through a private car buying service in Massachusetts; I don’t play the extras fees/​poor service game that others who have posted here obviously have gotten. Levittown Ford is everything that’s wrong about the auto business, all conveniently located in two poorly run locations. Good luck, Nassau County Ford owners.
UPDATE: Hey, gang — dig the comment from Levittown Ford below! Nice parsing of language; what they’re trying to say is when you make an appointment, you get «first come first serve» service — so, in other words, making an appointment is the same as just showing up — or, in other words still, the «appointment» really means nothing. Oh, I see — it was really MY fault for making an appointment that the «service center» couldn’t live up the terms of. Gee, you really made me feel better!
Wow…thanks for taking a bad situation and making it even worse!
Here’s what really goes on there: Levittown Ford can’t get it done. It’s really as simple as that.

Update: After waiting such a long time to pick up the car two weeks ago. I received a phone call today that they made a mistake on my lease. Yes, it will save me some money but it is yet ANOTHER inconvenience.

Stopped at Levittown Ford a few weeks ago while my husband and I were shopping around for a new SUV to lease. The facility is very shiny and clean and had the nicest restrooms I’ve ever seen in a car dealership. Unfortunately that is all the positive feedback I can give.
Despite a long row of red and ‘sunset’ Ford Escapes, they did not have a red 2015 Escape Titanium to show us. The 2014 Escape we did get to test drive was nice, but felt cheap compared to the Mazda CX-​5 Grand Touring we’d driven earlier in the day. They low-​balled us by about $ 2000 on the vehicle we were trading in and gave us a condescending answer when we told them what other dealerships had offered. The salesperson we worked with was nice enough, but he did a lot of running back and forth to «check with his manager» and eventually brought the manager over to us so he could pressure us into leaving a deposit, even though we told him repeatedly we weren’t making a decision that day because we weren’t done looking at all of our options. They also talked up their VIP maintenance package, but it sounded a little too good to be true. I see from other Unilocal reviews that it really was.
We ended up leasing a 2015 Mazda CX-​5 Grand Touring from another dealership because somehow the top-​of-​the-​line 2015 CX-​5 was more affordable than a 2014 second-​best Escape. The prices we were quoted on the Escape were way over what our research suggested and when we questioned the price, our salesperson couldn’t give us a reason why. («Well, it has a towing package!» «Is that really worth $ 8000 more?»)

My husband and I bought a SUV here in June 2014. Why the low rating, Here is our story:
On a Friday AM we came in because of an internet ad on Car Gurus. Sales guy, couldn’t find the car on the lot. I, not him, found it after 15min of walking around.
He only honored internet price because I had a PRINTED copy of webpage. Than we are told dealer will only honor price IF financed through Ford Credit. WHAT? When I start to walk out he relents after dicking around back and forth with a manager.
We decide to buy, left deposit and agreed for them to TRY to beat my Credit Union on financing, made appointment to return and finalize deal Monday 6PM (we could have come Tuesday but sales guy asked if we would do it Monday so HE could have it count for the end of the month, SURE, we’re nice people) Saturday afternoon I called to get FC rate offering, we’re told they didn’t even TRY to check, the finance guy was going to do that Monday could you wait? Ah NO, we got loan from my CU.
Return Monday 5:50, waited 1.5 hrs. Remember we HAD an appointment. We are told they are very busy, only ONE closer available, we are VERY patient. Chatting with sales guy, Artie Pastore, we are told of COMPLIMENTARY vip service with free lifetime oil changes, he even CALCULATED the $avings over lifetime of vehicle. Then-​FREAKED OUT when employee decides to move Lg SUV in showroom while we were sitting 2ft in front of it WITHOUT NOTICE! THAT IS IT! There are no apologies and «business as usual». To the manager Eric Rivera, I calmly said «If we don’t get this done now Im going to GET REALLY LOUD». Magically we are next with the closer.
We let them know that we were very unhappy with situation. Only Eduard seemed sincerely apologetic.
Cut to today–
Husband takes SUV in for first of free oil changes only to learn it is NOT for the lifetime of the vehicle, but only first year and does he want to BUY extended vip for life of vehicle? Remember when I said sales guy worked out savings for LIFE of vehicle???
I wash’t going to write a review but this last screw up was IT.
Needless to say NOT happy campers.
I LOVE Unilocal and hope this helps others. It’s going on FB too :)