Heavenly Bagels

I’m a regular here because of the bagels. The bagels are very good, the best around in this neighborhood. The service is terrible, new staff is very slow and can’t remember an order. You will always be waiting at least 10 minutes for an egg sandwich and depending who is on the grill will determine if you will enjoy it. The staff needs to be trained in customer service and the process needs to be refined to make the place more efficient, they all seem to be bumping into each other. Only go here if you have time to wait and wait.

Bagels are good… egg sandwich quality depends on who makes it… bagels don’t last more than a day rock hard by next morning… I like places that give half price bagels at a certain time this place does not…:guess they just waste and throw away… customer service not that great! Another thing is I always question a place that does not allow the patrons use of their restroom… not even a small child they direct you to the super market next door my initial thought to that is … What are they hiding?

Been going here for literally years.
The bagels have always been pretty good. Their egg sandwiches, bacon, sausage ect… are good as well.
The customer service has literally always been an abomination. The girls behind the counter are always nasty with customers and each other. No one says thank you, hi how are you, you’re welcome. They lack basic manners as human beings. Leave you drama and attitudes at home ladies, you’re at work.
Cash only

Bagels are good… service is horrendous. H.o.r.r.e.n.d.o.u.s. It’s always the same… monotone, rude, thrilled to be there attitude. I leave annoyed every time. Today when I ordered my bagel & the girls behind the counter called it gross and began talking about it… I got bacon on an everything bagel.

2 stars because bagels are good
3 stars missing because staff is SO FCKIN RUDE
Like I just don’t get it? After a few times of being treated like shit I took my business elsewhere. So stupid to have shitty customer service. Considering that this is Long Island and there’s a bagel store on literally every corner.
Bad customer service as in: messing up my order twice, including me driving home and back twice and then having a cashier laugh in my face. The owner is there all the time he’s a hard worker but he’s not strict with his employees so they talk to and treat customers how they like.

been going here since i was a kid. the three-​stars are for the great bagels only.
i gotta say since Franklin left the customer service SUCKS! awful awful service.

The only positive aspect about this establishment is the location and that is the only thing. The customer service is horrible and the quality of food has good way downhill.
I think the place needs some mild renovation. They have combo deals posted on pieces of paper taped to the wall. You can hardly see or read them, but if you do and you decide to order one, they look at you like you’re crazy. If you don’t want to make a French toast special, then don’t offer it.
I’ve been going here for awhile. Sometimes I order the French toast– and then they do toast my bagel and then we have to wait 15 minutes until the toast is ready… By then, the toasted bagel is worthless. It should be toasted before the toast is ready to come out not before the toast is even made.
The line is always long and the wait too. I think it’s because the place has been around for so long. Seriously not worth the time. I wanted to supported a mom and pop shoppe but we will officially no longer be giving any more business to Heavenly Bagels. After reading other reviews, I feel confident in my decision.

Awful service and awful bagels. Please note, we went later in the day so this was definitely a factor in our experience.
Location and Ambiance:
Location was solid, and ambiance was great!
Coffee:
Average at best
Bagels:
Hard and far from fresh + the grill was «closed»…
Staff:
Not so nice, and not so helpful.
In summary, definitely not worth it!
Thanks,
Connor Brady

Regular customer, live in the area, and go in the morning for bagels/​egg sandwiches for the family. As some have related here, it’s not the friendliest atmosphere but I’m there for bagels, so what. Well, they went too far with it…
One recent morning I ordered my regular fried egg and bacon on a roll to the grill person. I ordered bagels and made coffee too. At the register side of the counter the young lady asks me what is on the roll as it arrived. Fried eggs (she types), bacon (she types), no cheese (no typing), lettuce/​tomato (type type type). I pay, I leave, I get home to find no bacon on my roll. As you all know, forget the eggs… NEVER the bacon! Anyway, mistakes happen and that would never be the reason for my one star… they are usually on point so no worries.
Next visit, same sandwich. Same routine except that this time I mention to the register girl that I was charged for bacon last time but had none… thought we would even the score. Some kooky bagel slicer overhears us, I suppose she is in charge to some degree, and says «How do I know who was at the register?» I reply that what is the difference? Isn’t it the same store? I know I was charged because I related the sandwich info myself. She ignored me and went back to slicing, effectively denying the price adjustment.
Did she think I had been coming there for years to one day enact a scheme to get free bacon for a day? The place was full and I felt embarrassed… how many days of bacon have I put into the tip cup alone? Never going back.
Bagel Town is a little farther away but they are relatively friendly, better selection, and doubt they would ever question a customers word in a circumstance like this. It’s Bagel Town for me.

I’ve been coming here since I was a kid and always loved there bagels and egg sandwiches. The three stars is for the food only the customer service is severely lacking I came in about 1230 1 asking if they were still making egg sandwiches the girl behind the counter said yes so I ordered my sandwiches as she’s making them she very loudly started complaining about making them to the other employees. It made me feel very uncomfortable I don’t need to give your business my money I choose to. You need to talk to your staff and teach them a thing or two on customer service.

The bagels taste good but they’re slacking with the toppings on the everything bagels. They don’t put enough! The texture of the bagel is on point. It’s cash only! You would think for a busy place they would accept cards by now.

What I like here:
— decent bagels with a generous spread of cream cheese
— has a few breakfast options too
— fast service
What I don’t like:
— cash only
Occasionally, extremely salty bagels somehow find me and I wish this place is more consistent.

Be there early for their french toast bagels! Best in town! First come first serve yummy ^_^

Very good bagel place in a nondescript shopping strip. They don’t scrimp on the cream cheese or butter like some places. My daughter loves lox, not just lox spread, and they loaded the bagel with them. Bagels have that nice chewy outside and soft texture inside. What more can you ask for. Only reason why 4 not 5 stars is that they did not give a lot of bacon on the egg and bacon sandwich.

My favorite local spot for bagels. Just a hole in the wall, but bagels are better than other fancier looking nearby spots like Brendel’s and cheaper, too. Only caveat is to have cash on hand — they don’t take cards.

The bagels are the best around my neighborhood. The biggest problem I have with this place is the attitude of their staff and the lack of respect they have for their customers.
I do not mind waiting on the line for ten minutes for my bagel. It is when you get to the front and you have to deal with the attitude of these two nasty girls who never smile, barely talk and don’t listen. I understand it is fast paced, chaotic and busy. The place is small but if I am going to give you business I expect to be treated with respect. When I say light cream cheese on my bagel, I don’t want to come home with enough cream cheese to go on two other bagels as well. This happens repeatedly. I have seen them get orders wrong which occasionally happens, but blame the customer for not listening when they yell out the order.
I actually called once to complain, and was pacified. Reason being they don’t need my business to survive. I can’t believe that I am the only one who feels this way. It kills me to go in there but like I said, good bagels are hard to come by here.
Just a tip Heavenly Bagels: a hello, smile and thank you go a long way with some people. Grunting and snarling do not!

I’m totally disappointed with my bagel sandwich today! First of all, it was so busy they didn’t know who ordered which sandwich or bagel & it was incredibly chaotic. I’ve ordered eggs with ham & Swiss countless times before & it’s been a stuffed sandwich with a good amount of ham & eggs with melted Swiss cheese. Today, it’s as if they literally threw it together & I paid 6.75 for my egg sandwich with a small side of hasbrowns & it is totally not worth it. I’m not even hungry anymore.

It’s mainly about the bagels, which are average. That’s not to say they’re not good, but I can’t offer any raves about them. Average, pleasant, satisfying. The staff is easy going, even during morning rush times. Coffee and tea selections are basic, and there are a few booths to sit in. Décor: let’s not talk about the décor — keep it about the bagels. I’d have no problem with coming back, but if I’m on the road I would be open to alternatives.

if your looking for a fancy bagel shop, this is not your place. But if your looking for good bagels and perhaps a good breakfast sandwich, well this is your spot… The bagels are very fresh and I have to say that when I go down south before I leave I have to stop here and pick up a few dozen for the family. The customer service is pretty good and the place is kept pretty clean when not super busy… which they are on sat and sun so get there early…

Ok I am Jewish, so I know my bagels baby! ;) Of course, you do not have to be Jewish to know good bagels, but I digress…
Some of the BEST bagles I have ever had! A good everything bagel lightly toasted with a good schmear of scallion cream cheese, plenty of lox, capers, red onion, and extra tomatoes with a good cup of joe or OJ (lots of pulp please!) is some breakfast love baby!!!
Their bagles were hot, fresh, lots of good poppy seeds, sesame seeds, kosher salt, pepper, in other words… everything!
The cream cheese was full of delicious scallions and not too much, and the lox was truly heavenly yo! When I’m visiting my grandmother in Levittown, I always have to stop here. It is truly an incredible bagel place, and try one here, you will NOT be disappointed!