Luxury Haus

Purchased a car from these guys on April 4^th, but only now I’m able to leave a review letting others know about my horrible experience. In my lifetime this is the first time I had to deal with the worse scumbags in the car selling business!
At first I almost walked out the door because they wanted almost 11k in taxes and fees. I understand the taxes but 4−5k on stupid fees is unheard of. They force you to buy anti-​theft, etch and stuff that is already part of the car. Salesmen tells me we already did all that to the car so you have to buy it. Anyway, on my way out the door we agree on a deal since I loved the car, so we agreed on 7k of taxes and fees. Now as I drive home I get alerts for oil service and TPMS which was something they told me they would fix after my test drive. Also a spare key was promised but could not be found after my purchase.
Since I’m out of state, the very next day I took the car to my local dealer for a checkup and found a leak in the transmission line, missing tpms in the tires, needed oil change, alignment, etc … Basically these guys didn’t do any maintenance to the car. By the time I got done fixing everything, my total was over $ 800. These are all things that should have been done as part of the $ 1800 Prep fee they charged me but didn’t do. I called, emailed so many times and was always given run around. Multiple times telling me to drive to their shop so they can look at the car, but when you live 2hrs away I would have to take a full day out of work for nothing. They tell me I have to pay for the parts and they would do free labor. All I wanted was for them to refund my dealer repair costs, but instead these scumbags are telling me that now I owe them over $ 700 in taxes because when they calculated my taxes they made a mistake and now I have to pay the difference. After my temporary plates expired they refused to send me my plates until I pay the 700 in taxes. Not only they refused to refund me for the repairs but they wanted more money. Finally after 2 weeks with expired plates, some lady felt sorry for me and decided to send me my plates, registration and the missing spare key. Words can’t even describe the pain and stress they put me trough in 2 months of back and forth. You have been warned so now you know what to expect! To the dealer, please don’t reply with your pre-​scripted message since you clearly know you do this to every customer you get. Reading all these other comments I see everyone goes through this same process. Shame on you!

Scam Alert
Saw a vehicle I was interested in on the web, I called and was told that «in addition» to the advertised price there was other fees; dealer prep fees ($ 1500 or something) and he kept talking. I said beat it and hung up. Who runs places like this and who are they preying on?
This is the type of place that gives car dealers a bad name.

Had a small misunderstanding when I first got there but they did what they had to do to make it right. In the end I was happy & got a real good deal.

Great service!

I went to checkout a vehicle at Luxury Haus but I never left a review until now. In my experience, they advertised a much lower price for the vehicle but when I sat down with them to run the numbers it’s when I realized they add various extra fees like:
1) you either pay for a low jack security feature already installed on the car or you pay to get it uninstalled. Huh?!
2) also some weird dealer prep fee
They try to focus on showing you a low monthly car payment but that’s after they are averaging out a 72 month plan. In my case, when I crushed the numbers I was like, «wait, with the added fees, «special interest rate» for which the «coupon» would expire the next day if I didn’t act now and extended 72 month finance that you tried to downplay – that means I would be financing soo much money that I could instead get a brand new model with that money!
When I got a bad feeling and decided to leave, the guy called over his manager. Forgot his name. He asked me if I could leave a «good faith» deposit to assure I would return to see the car again. Wtf?
Needless to say, they called me endlessly for the next week. Several people in the office took turns calling me to see if we could work a deal. I had to ask them to stop calling me.

Well I guess it would of paid if I had read the reviews before completing 5 hours worth of USELESS driving…
I went off internet pricing, even submitted full price bids on EBAY… I followed up with calls to CONFIRM pricing before the drive. I was pre approved for the finance…
SURPRISE the car was $ 5000 more then listed on the internet… When i complained to the sales manager and said i would leave bad reviews his response was «DO IT, I DON’T CARE, we sell 100 cars a week»
I have written and emailed asking to speak to the «OWNER of the SMALL FAMILY BUSINESS» should I be surprised no answer… 100% SCAMMERS… They don’t care, they LIE and they have ZERO respect for the customer…

Hello,
I purchased a Infiniti G37 from this dealership a few months ago. I worked with the sales person Rich.
I was told I would be receiving a second key fab when I came back to get the car. At that time I was given a second key fab that the car didn’t respond to because it was ‘dead’. After charging the key fab, it doesn’t respond to the car, and the key itself inside the fab doesn’t fit into the lock on the door. Clearly the wrong key. When I asked to come back to get the correct key, I was told there are so many keys, it would be very difficult for them to find the correct one and ended the call with a ‘we’ll look into it’ to which of course I have called back several times without a response or an accurate answer.
Few other things; the car has a leak onto the driver side floor panel, and the windshield has been making sounds that reflect it may not have been placed properly initially.
I am writing this post because I have called several, several times to get a new key and still haven’t had anything resolved. If you care about the reviews this dealership receives, please give me a call and resolve my issue. 732−429−9733. I will put this post up every few days I haven’t gotten a call.

People please just AVOID this place at all costs. The most unprofessional place in the car business I have ever seen so far. The internet prices are nothing but bait and switch to lure people to their showroom and then add all their BS charges that we would’nt have even heard of before. They will jack up the car price by 7k to what is posted on the internet. We drove all the way from Boston to see a Jaguar XF, the test drive was good and the people treated us good but it’s just beginning of the drama. Once you sit for negotiation then the whole story changes. We had our pre approved loan from our bank which did not go well with them and they wanted us to take the loan from them and then the most funny part is they start telling the pre approved check that w had got from our bank is fake so we have to wait until Monday for them to make sure the check is original. That was just a game played to make us buy the loan from them. Doing business with such ethics will only damage your reputation and you will lose repeat customers. Dont just think that its all over if you sell the car and its out the door. Dont just make people come all the way by seeing your internet prices and then tell them the actual price. Be straight right from the beginning. This will add value to your business. Its a sad experience. Wish I could have given them negative stars.

so far so good… ROBERT is an outstanding and dedicated sales person, JOEL was great super professional and made us happy :). i know that soon luxuryhaus is going to be a 5 star dealer. very soon !!!

SCAM
SCHEME
whatever you want to call it.
the price is always higher than whatever you see in newspaper or internet
there fees are stupidly high
the manager told me
«HE RATHER FINANCE ME THE CAR THAN LET ME BUY THE CAR OUT RIGHT» BECAUSE «HE MAKES MORE OF A PROFIT ON FINANCING «**********
beautiful thing to tell a customer lol

Going to purchase a new used car, pre-​owned, only few yrs, old low mileage for 19grand, a great deal i am getting with LUXURY HAUS, in a residential area of linden, cranford roselle section, i think its right in LINDEN, NJ and i have heard nothing but great things from google real people reviews, and few on facebook that:
1.)a really great (Caring + Professional sales agent, sales expert named SEBASTIAN is a good guy, he is reasonable i am told, and really DO listen to YOUR needs, and then he make it happen.
2.)I hear he allow as the dealer very low to reasonable down pymt. and i have about lil under 1000 but putting five hundred down so i can have enough within 1 week to procure insurance.
3.)I appreciate a great sales woman or man, who can listen and not BIAS, and sure is not going to strong arm me. So i am looking forward to purchase as my brother has done at the Linden, NJ Luxury Haus, sorry you all had difficult times there, but i am disagreeing with the linden one anyhow, can’t speak for LEONIA as i know my bro went here first, but since we have friends in linden, nj (from south jersey/​philly pa) we will be both soon car owners thanks to luxury haus.

I bought a car from them, and it turned out the car had an accident before. They never told me what happened with the car. Terrible experience. Try to avoid this place.

This was absolutely the worst car buying experience in my life. We called them few times about a specific car and they said all was ready for us. We drove from Illinois to pick it up and after sitting and waiting for over two hours, the car was not even shown to us. Ridiculous and unprofessional. These guys don’t deserve to be in business. Stay away from them. We left and went to buy similar car at the REAL dealer and could not be happier.

Nothing but a nightmare. Stay away from this place. 1^st car we purchased here had issues the next day. lost our entire deposit and returned the car and was told we could pick another one. Now having issues a few days into the new car as well. Getting the run around from everyone at this place. Wish I would have looked at the reviews here first before even going to see the car. I was patient in writing a review because they kept saying they would fix the issue… but nothing has been fixed and most likely we will be losing alot more money in all the repairs. Biggest car buying mistake I have ever made.

Made an appt. at 11:45 for 12:45 which gives an hour to see a car. Was told it was at their other location so I waited until 1:30 with my father.
Linden NJ is no more than 25 minutes away. It should not take almost 2 hours. While I waited in the area I looked up some reviews and saw the boatload of negative ones.
I wanted post an honest review. The salesperson seemed very sweet but this place did not have a professional atmosphere… Ended up going to town Audi instead and got a brand new a3 the same day and in HALF the time without an appointment.

DO NOT I repeat do not get a car here.
Just like the comments below, the internet prices are different from the actual prices at the ware house. They jacked the price of my car about 10k more. They also didn’t provide me with spare keys…
I mean that was ridiculous, but tolerable because I fell in love with the car. However, what really ticked me off was when I got the car there were some defects on it that they promised they will fix. Louis was the sales associate that assisted me. He told me that they would DEFINITELY fix it because the car came like that and it was their responsibly to repair it. However, its past 2 months and they still have yet to do anything about it. Now they are telling me I have to pay and repair it on my own because it’s probably my fault it happened! Meanwhile I have pictures with dated proof I got the car this way. I am beyond disgusted with the scheming of this business. I can’t even be completely happy with my car because I feel like I have been cheated. They don’t pick your calls up once you have the car. They just forget you ever existed once they steal your money. Completely unprofessional. I hope this review prevents you from getting your car here.

Ok so, they have beautiful, beautiful cars here. There is no denying this. BUT, try making a legit deal here. I don’t think so. After you «negotiate» a deal, here come the «additional» fees. I’m not talking about a couple of hundred either. I mean like $ 2000 here, another $ 2000 there, $ 1000 prep fee. PREP FEE??? Don’t waste your time. Seriously. Salesman are indeed cool, but they have their expected hustle. Just pass the pretty cars and keep it moving.

I went to the dealership named Benz and Beemers that is located in Little Ferry, NJ that operates under the umbrella of this company. The prices listed on line are $ 4K-​$ 5K less than what they expect you to pay. I was shocked to learn that there is a dealer fee, a fee for skylink (a lojack type device) and a prep fee. If you dont want to pay the $ 1300 for the skylink then you have to pay a $ 500 fee to have it removed. I was «interviewed» by the banks underwritter on the phone in a very public area. Very strange to me because I bought a house and did not have to be interviewed. To make matters worse when the «banks underwritter» asked me what my title was (she could have just looked at the app, it was right there). I said Executive Assistant and her response was what does that mean. In any event, I did not get the car because according to the manager I needed to get a cosigner or put money down. My salesman Nate worked hard for the deal. He gave me the keys to every car I wanted to see, touch and feel and he even suggested a couple. It is a shame that it did not work out. I went to another popular used car dealership in queens the next day and was able to secure a loan and a vehicle that I love. Will do a review on that dealership shortly.
Lastly, do not under any circumstances believe them when they say that they will not shotgun your application to a bunch of banks. 8 separate bank inquiries on my credit because the finance manager Orlando sent my application to that many banks when he PROMISED he would only send to two.

Bought a Mercedes Benz at this place August 2013 and now the car has been in the shop for over two weeks now with multiple problems. Mercedes Benz and the 3^rd party warranty company said the car should not have all those problems and are requesting paperwork from Luxury Haus and they are not responding. I have contacted a lawyer.
This dealership is the most corrupt car dealership ever. We were over charged and lied to plus to add got a $ 60 000 lemon.
Avoid this place at all costs

***PLEASE READ THIS FOR YOUR OWN GOOD***
I waited patiently to write this review and today was the final straw that really pissed me off. I purchased a vehicle from Luxury Haus back in June and had I known earlier how terribly they treat their customers AFTER purchase, I would have NEVER bought it from them. Let me list few of the things they really messed up on:
1. They automatically paired me up with an old asian salesperson because my name was asian. Coincidence? I think not. This salesperson was very pushy and did NOT follow thru with his promises.
2. During negotiation, they offered to pay off my early lease termination fee, but after I signed the papers, they acted like as if I misunderstood the situation. After fighting with the management, I received my check a month and a half later.
3. I was also promised a tow hook cover, wheel touch-​ups, front bumper repaint, as well as new wheel locks because my car was missing the key.
— I received my tow hook cover TWO months later in the WRONG color, after I CONSTANTLY reminded them about it. I took the liberty of fixing the paint at my own expense at this point.
— I made an appointment to meet their «wheel guy» for the fix on the scuff, only for them to send me to another location to wait two hours, then back to the original spot to tell me that their «wheel guy» was not going to make it because of traffic. This was a total waste of my time and my money. I told them to just forget about it.
— Front bumper repaint? YEA RIGHT, they said they never agreed to it. Seriously?
— New wheel locks — because the car had no key, they promised to send me a new set. But after weeks of no response, they negotiated that if I replaced them myself, they would reimburse me right away. It has been almost two months since I submitted an invoice for the reimbursement, and still no response. When I call them back and am LUCKY enough to get a hold of someone (because they are SOOOO busy) their response is «accounting is closed today», «I’ll follow up with it», «can you re-​send the invoice».
4. Once you walk out of their shop, you are NOBODY to them. They will treat you like crap, NEVER responding to your calls, and putting you on hold until you are forced to hang up in frustration.
I have NEVER, NEVER dealt with such incompetent people in my life. After I called them several times, the new «manager» promised to fix the situation but as you can see, simple things couldn’t even be resolved. So this is how I will respond. And this is not even half of my rant: I did not tell you about their lateness of plates/​registration delivery, pressure me to buy extended warranty, and almost $ 10k of extra fees that they don’t tell you until you sign the papers.
Please do yourself a favor as a consumer and purchase your car elsewhere. This place is terrible and should not be supported.