Rituals Salon & Spa

Friendly, professional and quality!
I’ve had massage and haircut — VERY happy!

My girlfriend and I had our second visit to Rituals today. We get pedicures here and we had the same two techs today that we had last time. They remembered us which was nice, and after today we will now request them every time we come in. They are so attentive and thorough. My feet and legs feel amazing! and they look great too! Normally I do not want to hear about the products and the sales pitch, but our conversations were so fluid and comfortable that were actually asking to hear more about the products. My girlfriend and I are making our wish list! The only thing that keeps this review at 4 stars and not 5 is the presence of the owner at the front counter. There was no «Good morning» greeting, no «how can we help you?’ just a woman with a blank look and no expression waiting for us to walk up to her to tell her why we were there. I could have done without her rude dismissal of one of our nail techs at the front counter as we were leaving too. After our Pedis our techs walked us to the front counter (which I thought was awesome) and thanked us for coming. Maybe they knew if they hadn’t no one would have thanks us for coming in at all. I’m sure they were right. The owner interrupted one of them as she was speaking to us and said «you have a client waiting» and shooed her away in front of us … you know what Deb… she had a client standing in front of her too and she was saying goodbye, you interrupted both of us. The other client was not being neglected as she had just walked in with a friend and the other nail tech was getting their foot baths ready. Happens everywhere we go. Nothing wrong with that. I worked in high end gift retail for 17 years and good Customer Service is key! When you charge $ 45 for your basic pedicure good Customer Service is not only key, it’s mandatory! If it weren’t for your employees Ashley and Kat, we would be moving on. You need to lighten up and enjoy your relaxing surroundings a bit. If you’re having a bad morning, recognize that, and stay away from the front counter, until you can muster a smile for your customers. You’re not even smiling in your profile picture. Maybe you have a condition that I don’t know about, if so, I’m sorry for that. But you should still recognize that your unfriendly demeanor at the front counter is not inviting or welcoming. But your techs and their skills are, so we will be back. I look forward to seeing your smiling face on our next visit. :)

I had a pedicure and it was nice however the young girl who did mine seemed a little unsure of what she was doing and had to fix a couple toenails afterward. For what I paid off expect more professional.

What a wonderful salon. I only patronize Aveda salons as I swear by their products. My son and I recently went here as they were able to squeeze us in right before the 4^th of July. Our stylist cut my son’s hair first and he was thrilled (he’s 4) that it was the perfect length for a mohawk — which he fancies. I wear an undercut (shaved on the sides and back and long on top) which can be a very difficult cut to pull off exactly as I like it but she did it with ease. Excellent place — very happy.

I started seeing Brooke at Rituals about four months ago, and I have been religious with my appointments ever since! Everyone at the salon is friendly, accommodating and knowledgeable, and I’ve never had a better haircut or manicure. Truly a gem!

I went to Rituals because I needed my hair colored and Sarah had gotten good reviews on Unilocal.She did my color and my hair looks beautiful. She did an Ombré on my dark hair with a very subtle auburn. I love it! I’m new to MA and Sarah is now my go-​to hair stylist… and I will recommend her for sure.

This is the only place I will go to get my nails done. I’ve tried getting Shellac manicures at other places in Leominster, but by day two they would already be chipping. This is the only place where it lasts at least two weeks and I think it’s because of how much attention to detail they take when doing your nails. Manicures take a good hour there, but it’s worth it.

I’ve been coming to Rituals for many years for haircuts and highlights. I have a crazy schedule and almost always have to call on the same day that I want to come in. They’re always gracious and accommodating of that kind of request. I ask for Kaycie, Katie or Jess — whichever one is free, because they are all wonderful. It’s an Aveda salon, and that makes even a basic haircut feel like a treat. I’m confused by the negative reviews — I have never had anyone at Rituals be rude or discourteous to me. In fact, I’ve never left there feeling anything less than pampered and indulged.

Went for a spa day with my 16 y/​o daughter. We had a sizeable gift certifcate. Daughter had mani/​pedi, I opted for facial and pedi. Daughter was pleased with her experience. Her tech was friendly and funny. If I could give her 5 stars, I would.
My aesthestican may have been brand new. She kept coughing (I am hoping she wasn’t coughing on me, but since my eyes were covered, I couldn’t tell). She seemed very unsure of herself and what she should be doing next. I couldn’t relax and enjoy the experience no matter how hard I tried. She kept apologizing (especailly when she dropped the lighted mag mirror on my forehead!) All the apologizing was more uncomfortable than the coughing and dropping things on me.
My nail tech who did my pedi was good. Fresh out of school. I am pleased with the way my toes look, but my feet are still too calloused – and she didn’t speak much. Even though I tried to engage her in conversation.
Their prices are very high. I think they are trying to be something more sophisticated than they really are. Oh, my favorite part of the whole experience was when I was waiting for my pedi, and someone asked me if I would like some water. I said yes, and she brought me a DIXIE CUP full of water!!! I almost laughed outloud. For the amount of money we paid for these services, the least they could do is offer us a bottle of Poland Spring Water. A case costs $ 3 at BJs!

Very nice spa & salon. Good products reasonable prices. Would have given 5 stars except the massage room walls are paper thin, you hear everyone. Also the manager or owner needs to brush up on her customer service skills. Smile and greet yours guest as if you are happy we are there.

I have been going to Rituals for several years now. Sarah is my hair dresser and she is amazing. I highly recommend Rituals and Sarah.

I have been going to Rituals for years whenever I come back to the area from travelling and living in other places. I always appreciated their serene environment and professional services. My experience last week was not so pleasant, and I must say that I will no longer use Rituals as my go-​to salon in the Leominster area. I went for a package that included a manicure, pedicure, facial, massage, blow-​dry and «natural make-​up». When I called to book the appointment I was told that it woudl take at least 4 hours, so I booked my time accordingly. After my mani/​pedi, they had me sitting their for 30 minutes waiting to go in for my facial, and I realized that this would cause me to be late for my evening plans. I asked if I could not get the massage done that day, and schedule it for another day; Maria told me that the owner (Deb) doesn’t like when people do that; however, she came back 5 minutes later and said that I could schedule it for another day for an additional $ 5 dollars (really? $ 5?). I agreed because at that point I had no choice, and I went in for my facial. The woman was sweet, but like one of the other reviews, the room was cold and there was no heat pad in the bed. When I asked about this, the woman said that it was the only room without a heat pad. Why would they even think to give someone a facial in a bed without a heat pad? And not even ask about it? The facial was okay — it was obvious that the woman was inexperienced. I went for my hair blow-​out and make-​up after; again, the girls were nice and friendly but it just felt like they don’t know what they’re doing. The best part of the day came when it was time to pay. While the receptionist was tallying my services in the computer, Deb came over and made an adjustment without saying anything to me nor smiling nor being friendly (it was obvious she was angry about something). I was surprsied when the receptionist told me a price lower than the package amount — I thought that I’d be paying the whole price and I would book a massage later. When I asked about this, the receptionist called Deb over to explain. Deb came over and said to me very rudely that I had violated the «rules» of the package deal and therefore had to pay for everything a la carte. She was so unfriendly and not concerned about my experience that day. When I told her that I was confused because Maria had not told me this information before going in for my facial, she didn’t seem to care. My mother was there with me, and we both agreed that she had acted completely inappropriately. And for $ 5! So Rituals lost my business that day, as well as my mother’s. Hopefully Deb will learn to be more friendly, welcoming and concerned about what happens in her salon. There is another Aveda salon in downtoan Leominster — I will try them next time.

Came in with a friend for a spa treatment which included a massage, facial, and mini mani-​pedi. We had the massage first, although it wasn’t so much of a massage as it was just a rub down.
Overall it was rather underwhelming. The room was freezing, which made it difficult to relax. The oils the masseuse used were cold as well; this was the first massage I’ve received which uses cold oils. I was also disappointed in the quality, or lack of, of the beds + sheets. The sheets were very thin and the beds were pretty hard.
After the «massage» the estheticians came in to administer the facial. The girl who did mine was very nice, but the products used on my face were also very cold. A warmer room would have definitely helped make the experience more relaxing and Spa-​like.
After the facial, my friend and I moved on to our mani-​pedis. The nail techs were a bit distracted? I had requested a neck warmer, but my tech forgot it. She was also very very rough pushing back my cuticles and filed my toes very unevenly ;(
When it was time for the manicure, I was surprised that there was no bowl to dip my fingers in for cuticle softening. I’ll admit I was scared.
My major concern was the fact the tech did not open new a sterile pack equipment in front of me. I have never in my file seen a tech use just a jar of, what I hope to be sterile solution. EW.
She again was very rough pushing back my cuticles, as they were not softened at all. My fingers were red and stung afterwards. I asked her to file them square-​ish, which she did, but unevenly again. AND she filed them all the way down :{ I had spent forever growing them out. Sigh.
After it wall all over, i synced up with my friend who had finished before me. Her tech had filed her nails way to short as well. We left very disappointed in the whole experience.

Had a girls spa day and our Massages, Mani & pedis were great. I had deep tissue massage done on my upper back and she did a great job working out some knots. The other girls also thoroughly enjoyed their massage, and one got a facial which she said was relaxing and wonderful. Our manicures and pedicures were a lot of fun. The nail techs were fun to chat with. The staff really went out of their way to make us feel comfortable and pampered. And then… this is where our ‘Ritual of Comfort’ package went downhill… We were suppose to finish with a wash/​blow dry and natural make up, but my stylist started what appeared to be an updo. Proceeded with an entire can of hairspray. She had no idea what she was doing. She told me that she was going to show me how to style my hair, which turned into taking sections of hair she curled and hairspraying it to my scalp. She gave me some lovely 90s bangs and i couldn’t move my head without every piece of hair moving with me thanks to the spray. We tried hard not to laugh. I couldn’t make eye contact with the others I came with or I would have been in a fit of laughter. My natural make-​up refresher turned into clown make up. Foundation line ended mid-​cheek. Gobs of eyeliner well out to my cheekbones. I had to look at her to see if this woman was for real, and she seemed to be in her own world. Repeatedly she asked what my plans were for the evening or if I was wearing anything special that night and i had said ‘girls night in and wearing jeans and a hooded sweatshirt’. She must have interpreted that as going to a prom and Halloween combo. I don’t know if her name was Maureen or Maury, but I had to leave the place and rewash the can of hair spray out and scrub my entire face. Worth going for other services, but skip the wash/​blow dry and make-​up if you can.

I love this salon! It smells so good and has a totally earthy feel being an Aveda salon. I gave Maria a a huge project (I went from blonde to brunette) and, although I was pretty nervous, she did an absolutely wonderful job. She gave me lots of support as I patiently waited for the color to fade and become my own. I Just came back from another wonderful visit for a trim and a couple highlights tonight. My hair feels so soft and super healthy! Thanks Maria!

Went here for a «mommy to be» massage and pedi. Great massage and the fact that the massage rooms are separate from the salon and nail area is a plus. Pedi was okay

I received a note of apology from the owner, Deb, in the mail today — along with a refund for the $ 15 they charged me. Ultimately a nice gesture… it’s just too bad the whole relaxation benefit of the facial had to be ruined by such poor customer service to begin with.

I visited Rituals for a Brazilian wax and a haircut this month. The wax was great, Kelly kept me talking the entire time. And she was really good with the details! I saw Maria (I think) for a haircut yesterday and I really like what she did. The only thing I am frustrated with is that I can’t style it as cute as she did yesterday… but isn’t that always the problem? :o)
Overall I’m really a fan! Their prices are very reasonable ($ 38 + tip for the haircut, $ 40 + tip for the wax) and they really put you at ease. They aren’t all scary and intimidating like some salons. They just moved today to a new loction at 646 Central St. I can’t wait to check it out!