Ken’s Taxi of Leominster

The dispatcher seemed impatient when I called (do you want the business or not?). I was told it would be 15 – 20 minutes. When the car showed up, it was FULL. Three people already in it. We drove all over Leominster dropping folks off and getting coffee for the driver (!!). The driver was friendly enough, but the fare was high, and considering I was with a full taxi and had to wait so long to arrive at my destination to boot, I can’t recommend them at all.

Called them from the ER at Leominster for a ride to a hotel in Devens. Their taxis were apparently all out on jobs so the boss, not wanting me to wait, sent out one of their drivers, Sabrina, who only usually deals with railway transportation. She was a delightful person to talk with and has a very pleasant attitude. It was a comfortable vehicle too (2013 Dodge Caravan). Great service, great experience.

Worst experience ever! The arrogance, impoliteness, and unreliability of this company is unprecedented. All interactions via phone with this company are highly unpleasant, both the guy and the lady are rude and don’t keep their promise. In my case, I still have no receipt for my ride paid by credit card. The driver promised me it would be sent out by mail, which never happened. Every bad review seems to be well deserved…

I’ve been a customer of Ken’s Taxi on a fairly regular basis over the past several years.
The dispatcher will let me know if they are really busy and it will take a bit longer to get to me. The drivers I’ve had have all been prompt, courteous and professional. The vehicles are clean and seem to be well cared for. Their prices are competitive with the other taxi companies in the area.

I am very sad to say that I do not recommend Ken’s Taxi. I called over a taxi (take note I live very near to where they are located according to Unilocal) it took them more than an hour to get there. One time I called them over at 5:44PM and asked them to pick me up at 6PM, they arrived around 6:50PM people pick up the phone when I call, usually they are rude, and sometimes disrespectful and unprofessional. The cars smell like smoke and it annoys me very much, but I know that isn’t their fault most of the time. One woman that picked me up, once I got in the car, I greeted her and said «hi,» she was looking in my direction with no response. She then asks where I’m going. This woman also later then asked me how long I waited for a taxi and I told her about an hour. She yelled «HOLY SH**!» note I am a minor, I honestly don’t cuss my self or mind it, but many would find this disrespectful. Usually the rides take longer because we usually have to pass by to pick up another customer and drop them off, and then it’s my turn. Some drivers are very kind and I very much prefer riding with them, even if their late. I’d very much would love Ken’s Taxi, but I just can’t.

Made me wait 10 minutes just so they could pick up a second fare, THEN dropped the other guy off first. Will never use again.

Well, so far it looks like they’ve earned every negative comment. The problem is that there are no bright stars in the area. My daughter was told to call them when her train reached Shirley and someone would be waiting for her. 50 minutes later they have some lame story about how there is an accident on the highway. Except I can see on google traffic that there are no traffic problems on any highway.
She would take another cab, except every service she calls in the area has long waits and discourteous dispatchers. I’ll wwrite more when the story ends.

Either late or never show up, and i live on the same street as the office, ive even called way ahead of time to be sure i got to work i time, also been left places as i watch the cabs drive by. i wont be calling kens again

I called the taxi and they were at my house in five minutes. The person was courteous and asked me if I was a senior because that reduced my fare. I was really happy with them.

Called a cab to be picked up at a rural wedding venue at 10:30 pm. Called to confirm an hour before. On time. Professional. Had bad experience with Classic Cab in the same area.