Edible Arrangements

Absolutely terrible service!!! Today would have been my brothers 37^th birthday. His life was taken 5 years ago and his birthday is always a tough reminder. I didn’t sleep well last night, had a terrible morning, had to work all day… It was just bad! I got home from a long day at work and my husband asked if I got a surprise at work today… Hmmmm… NO! They failed to deliver by 4:00pm when they said they would (business is 2 min from my work) My husband called and they said they would come to our home within 45min. We waited… Missed our dinner reservations and they never showed again. No manager to talk to, nothing but lies! They did manage to charge his account $ 114.00 though, guess they know how to do something right! Hopefully the money is back in the account tomorrow. Terrible day followed with terrible customer service. Bummer! I wouldn’t call them just buy your own fruit and dunk it in chocolate yourself… Just terrible! On another note… NOT EVEN ONE APOLOGY!!!

On June 1, 2014 I ordered an arrangement for a bridal shower in August via the internet. I called three times in the interim as this location as previously lost another order of mine. Each and every time they could not locate the order, sales people commenting that they would need to check their files. When pressed and given a few minutes they eventually would find the order. The third time I called I requested that the pick up time change from 11 a.m. to 10 a.m. They confirmed this would not be a problem. The day prior to pickup I called once more, the sales girl said she was new, could not find the order and could not have it ready at 10 a.m. as the store didn’t open until 11. I asked if she could make it the night before, she said she was the only one there and didn’t know how to do this. I requested she call her owner and that they call me. They never did. I asked her if she could transfer the order to another store, I would drive there and get it. Geographically she had no clue… I researched, called her back and told her what store to transfer this to. When all was over I called for over 10 days requesting to speak to the owner, She has never tried to contact me.
DO NOT USE THEM!