Public Storage

The customer service here is excellent, the lot is secure and the units are pretty straight forward.
The guy who initially set me up with my unit here was really nice and professional… I wish I could remember his name.
The real star behind the counter is Kanisha. I’ve seen her deal with difficult customer service situations when I’ve happened to be in the office behind difficult people. She clears communication up really easily and has made at least one upset person I witnessed who was really behind on their rent feel at ease.
Today I happened to get carried away organizing my storage stuff in my car, listening to tunes in the lot, when my car battery died. I wasn’t sure what to expect when I went into the office to ask for a jump but Kanisha was there with a smile and without hesitation drove around the lot, gave me a jump and got me going again. It was so awesome not to be met with my request for help begrudgingly or with any kind of resentment, but with quick and unquestionable help. Thank you Kanisha, you made my day! Keep smiling!

Kayveon and Robin made my day. I recommend this location. It was a pleasure to have their assistance this morning. You never know how God will bless you…

If you plan on renting long-​term, beware that they bump up the rates fairly regularly, and pretty steeply. We started in 2013 paying $ 147 for a 10×10 unit. In a little less than a year, it went up to $ 161, a 10% increase. 7 months later it went up to $ 178, another 10% increase. One year later, we are now paying $ 197, another 10% increase. So from 2013 – 2016, our rent went up a total of $ 50, a 34% increase, way more than inflation or the cost of living. Plus, they never give you any advanced notice that your rent is going up, the increased amount just shows up on your invoice. I wonder if a lot of customers on autopay are oblivious to the increase. I’m going to look into moving to another place. You would think they would value their long term, regularly paying customers better, but I guess they don’t mind the turnover.

Excellent customer service and staff are very attentive to customer needs. Fayveon and Alex was very helpful to all our needs.

Excellent Customer Service! Patty the store manger was great and made the process easy and fast. There were some charges I didn’t expect to pay but overall I got a great deal at a great price. I would recommend this storage facility to anyone! :-)

This was my first time renting a storage unit. The moment I walked in the customer service staff (Javier, Jacob, Kanisha) were very welcoming. I was surprised by the range of units, and was able to rent one for a very good price. I will highly recommend this public storage to everyone.

Alex & Javier are pretty cool. Javier is a very honest person-he’ll give it to you straight. pretty decent deals. no surprises or hidden fees UPFRONT. after six months I got a increase :(. I paid it. I decided to leave… NO TRASH BIN on site? ol’rite. I asked about renting a bin from them. she said they don’t do that. she had no referrals or even a how to. she repeatedly just kept tell me I have to google something. I said well I’ll just leave it there. she went into if I left something it would cost me $ 100-​$ 350. I replied well what’s their number (the people they get to haul it) so I can call them myself!!! she said «they didn’t handle that»?? HUH? IS SHE SERIOUS? I asked who handles that, she said the district Mgr. I said will can I have that person’s number. the four stars are for Alex and Javier. they have great customer service, friendly, clean property, no bugs of any sort THAT WAS IMPORTANT TO ME «and air conditioning » ;). you should have more «knowledgeable» personnel handle calls! I’ll miss u Javier & Alex!!!

Javier and Alex were very professional and quick. They help in whatever I need it. Alex gave me a good deal and helped me save a lot of money. Javier is always there and answer any of my questions. I really appreciate their help. Good experience, and If I ever need help storage again. I’ll be back here.

This storage unit is great. The service is excellent and the person that helped me is Jacob. He was excellent in assisting me. I was also helped by Patricia. She was very useful. Jacob makes every customer feel welcomed and safe.

I don’t like how this closes early at 6pm. I think the office should close but not the gate to go in the storages. Also the carts are not enough they are always short handed.

It’s the old bait and switch method.
If I could give less than one star, I would.
A friend and I went to this particular public storage after hearing of the low rates. We called and were told the price would be $ 35. Once we got there, we signed the paperwork, they took the credit card and swiped it, and THEN told us the price was actually SEVENTY-​FIVE DOLLARS. All of a sudden, they included a number of fees and surcharges AFTER they scanned the card.
This place is a rip off.
We then decided this was unethical business practice and asked to cancel our account then and there and wanted a refund. They said they do not give refunds and we’d have to call the district manager. We did but he declined to answer, nor did he respond to our messages and phone calls.
We were fortunate enough to have the bank investigate and reverse the charge to the account. However, public storage didn’t stop there. They added another charge and then sent a letter threatening to report us to a credit collections agency…
… Even though we have the evidence of their horrible business practices.
This is unacceptable.

Easy, clean, secure, and reasonable price. Alex was super cool and helped me make my first experience storing my life in a 7×10 room. It may be more expensive but it’s better than anything comparable and you get what you pay for. None of the cheaper places had a fire sprinkler system.

We recently moved storage lockers at this location.
We had a great experience. Adrianna was awesome! She located a new unit right down the hall from the old one and made the whole thing extremely easy for us.
Thank you again Adrianna
Looking forward to seeing you on our next visit!

This place has roaches. When I notified the staff, staff member went and got raid and we proceeded to my unit. She killed a roach in the elevator and more on the third floor. There were dead bugs in the hallways. When we arrived to my unit another bug came from out know were. There third floor is infested with bugs. They have a company that will come out and spray once a month. Apartment communities I have lived in come out once a week. I proceeded to notify thr district manager, I left a message. I called him again and finally got a hold of him and advised i need to get to my things and bring them home, and I can not because i do not want to bring bugs home, his response was I should contact my Insurance company WOW! He did not know I am insurance agent and have been for 9years. I told him slowly, my items have not been damaged. You guys have a bug infestation problem and it needs to be addressed. He clearly was trying to push the issue off to someone else instead of manning up and taking care of business to satisfy a customer. I am writing a letter to their corporate office and requesting a free month of rent for the inconvenience

First, let me say I do like Public Storage.
I called this location because I had a policy question after seeing a unit I liked online.
I spoke with a gentleman named Kevin who was able to answer those questions.
However, once I made it clear that I was reserving online (the online deals are way better) he aggressively told me most units would not be available and that the one I wanted was unavailable.
He then tried to price me for a smaller, more expensive unit. When I said I would go online later before making any decisions, he then wanted me have me check the unit he told me was absolutely taken with him on the phone…
I called a different location and got the unit that was larger and a better deal in a matter of minutes with the Public Storage on Rosecrans. The manager was sweet and let me know that the units in their facility reflecting on line had no issues.
I tend to steer from writing negative reviews, however, if a store lies or misleads its customers for a «sell», I think people have a right to know what they are getting into.

It is what it is. Renting a box to put your stuff in, while you try to find a place to live. The people here are nice and friendly. The location is clean and easy to get to. Thanks PS.

This place is a complete rip off. My items were put in storage and then someone at the facility went in and stole a flat screen out of my locked space and the locked it up again. When approaching the front desk about it they were rude, unhelpful and obviously involved as they were of no assistance. This place should be shut down and never allowed to be in business. They started off so nice but once the thief happened they turned rude and disrespectful. They are a complete ripoff scam!!!

I’m not really a complainer but some things should be brought to light about Public Storage. First of all let me preface this with the fact that this location is pretty clean and the staff is usually in decent spirits. Most importantly the location, right off the 405 ROCKS.
That being said, the bait & switch slogan, «Your first month only costs a $ 1» is TOTAL BS. You have to pay some admin fee and another BS fee which takes the price well above that dollar. What are you gonna do at that point, take your UHaul full of your life’s possessions and tell them to go suck an egg because they advertise a dollar for the 1^st month? What a pisser.
Second issue: the hours on the website say «Open till 9pm» HA! That’s also BS. I went to drop some items off after work (8pm) and they were CLOSED. Oh. What? Yep, they close at 6pm Mon-​Fri. Damn, guess I’ll have to come back another day– what waste of my time! Gitcher (yeah I said gitcher) hours straight Public Storage. I’ve got better things to do then go on pointless drives to your property. Thaaaaaaaaaaanks.