UPS Customer Center

Besides the drive to get to a place that is inches off the highway (you have to take outer roads around) and the amount of traffic on those streets, my experience here was fine. I was greeted by a friendly face who found my package for me pretty quickly. The person who put the package away put it on the wrong shelf, but she still found it and brought it out pretty fast.
I never have had them hold a package for me in the past, but I think I’ll do it again instead of risking the packages getting stolen from my doorstep since I’m never home when the drivers come.

Had to send a package today. Love that I can print out the shipping label, pay and then drop it off. The first few times I’ve done this there was someone in brown to hold my had through the process. Even during the holiday rush!
They’ve even opened the doors for me at 7:02 when I miss the deadline. I can say enough about how helpful brown can be.

Had a delivery of wine so I had to be there to sign for it (which I missed them). I went to the hub to pick it up and it being Christmas, I figured it was going to be insane, which it was. The two workers there had a huge line but continued to smile and help every person to the best of their ability. Some of the packages were there, some were not as drivers were still on the road. Through the meanness of some of the customers, they stayed helpful and happy. The man working actually ran out and got my package off the truck as soon as they pulled in since I’d been waiting awhile. They impressed me when they could easily have been grumpy, they were nice and went the extra mile.

Ups did not deliver my item, said the address Needed to be verified, so I called them and verified it with them, Then they told me if i wanted to come pick it up I could so I told them I would, after driving 20 miles one way I get there and they tell me it was on a truck and I could not have it, so I told them just to deliver it to the house I was not driving back out they told me it was going to cost me another shipping charge to send it to my house cause it was set up in their system For Will call, Their customer service is bade they are rude to people and treat them as they were stupid I will never have anything shipped using UPS again I rather pay more money for FEDEX


My rating Is 0 stars

Have only had good experiences since «the incident». They’ve won back my love.

I needed a package delivered to me that was a belated birthday gift. I first set my apartment as the delivery address but was not home to pick it up. I grabbed the exception notice and changed the delivery address to my workplace. The next day rolled around and they did not deliver due to another exception. When inquiring, the website stated that the signature for the package was refused. After talking to everybody in the office, they saw no delivery person. When I called the customer service number to inquire, the representative stated that I did not give enough information for the delivery. I did put the suite number for the company on the delivery update, which she confirmed. She then stated that drivers do not have the time to research where the package goes at buildings. I stated that the directory was right next to the elevator. I went ahead and scheduled a pickup for Friday because I have no faith in their delivery methods. FedEx can figure it out, why can’t UPS?
UPDATE: July 1, 2009 11:00 PM
So when I got home the delivery exception from UPS was on my front door. Yes, that’s right, the lady over the phone somewhat scolded me for not having the right information down but the real issue was they didn’t get their updates correct. I updated the delivery status before the package was checked back in. Apparently Brown can’t keep each other in the loop. So yeah, I’m picking up the package. Which is what I’ll be doing from now on.