U-Haul Moving & Storage of Lenexa

This location is huge! Probably the biggest Uhaul I’ve been too. During both visits, they had what I needed and the staff were helpful and friendly.

Everyone is extremely helpful and knowledgeable. And, they have a great selection of moving supplies, which is convenient.

As one reviewer remarked, for the trucks? Sure. Fine. Do it if it’s the cheapest.
But the storage? Stingy, to say the least. Prices keep going up, and they are more than happy to charge you extra fees beyond that without notice.
Here’s my experience…
Fees for my unit went up 20% in the last six months. Okay, fine — puts them nearly on-​par for other facilities (albeit much better, and truly climate controlled — which these are not, and there’s a rat problem).
I was charged a late fee because my credit card expired. They didn’t notify me it expired — just charged the late fee. Fine, my fault for not paying attention. Change the card.
Months later, my new credit card was declining (automatic payments set up through their website). Once again, didn’t notify me, just said they were assessing a late fee three days after it was due. I put up a fight, and, sure enough, suddenly my card was working again (didn’t have to change it like last time, it just «stopped declining,» so they claimed). But I was still assessed the late fee — even though it was THEIR fault. But up more of a fight, only to get some garbage about a 3-​day grace period they always offer to produce valid payment. Only I wasn’t told my card was declining. I was only told that I was being assessed the late fee. Again, for a «declining card» that clearly wasn’t my fault.
So, again… stingy about money. They’ll grab it with whatever excuse they can conjure up. So, new facility it is. This time with true climate control and [hopefully] less of a rat problem. (and better staff, shorter waits, cleaner facilities, etc etc etc)

Fast service when you have a reservation. The trucks are dependable too. The staff is pretty friendly for the most part

Convenient and one of the cleaner U-​Haul facilities. The staff is very hit-and-miss…slow for the most part. Lines are ridiculously long. Doesn’t matter if you have a reservation… still have to wait on a sloth-​like staff.
Loved having a brand new truck… very clean and great A/​C. Price was a bit high but nothing to cry about.

U-​Haul is great for renting trucks and trailers. I have never had a problem with that. They are pretty cheap when it comes to renting a truck, etc.
Now their storage that is another thing. They are kind of overpriced but the were the closest to us so we went with them. We had a storage unit for 3 years and just recently decided to get rid of it. We decided we haven’t used the stuff in storage in 3 years so it is time to donate, trash, or find a place in the house for it.
They charge $ 100 a month for a 10×10 which is high. They have a mouse problem that has destroyed some of our items, but we knew that might me a problem going into storage. All storage places have that issue.
Their staff is hit and miss. Some are awesome and go out of their way to help you, others could care less and just want to stand there and do nothing.
So would I rent a truck there yes. Would I get another storage unit there no.