The Dunes at Falcon Valley Apartments

Worst ever. Bugs on carpet. Management is a joke. That lady is nasty heifer!!! They need to get a life and reality check!

Clean & aesthetically pleasing units, facilities and landscaping.
Mostly friendly and helpful staff!
They provide an enclosed trash compactor so there isn’t trash everywhere and there are separate recycling units which are nice!
24 hour gym facility. Nice salt water pool, only goes to 5ft though.
Can pay rent online, again a nice option!
I have the smallest unit available but the way it’s laid out utilizes the amount of space very well and I have no issue with not having enough space.
Very close to most amenities needed or wanted… cvs, grocery store, liquor store, vet, coffee, fast food, Etc.
Only things I see somewhat of ‘issues’ with… is yes there is a large hill that I’m concerned about during winter snow fall (haven’t had to deal with this yet), I live close to the pond which is nice but the frogs get a little loud sometimes and there are more bugs I feel in this area. Overall I can certainly deal with it though!
Hope this review helps,
–Brittany

I lived here for almost 2 years. In all honesty, the first year I lived here I had no major issues. The last year, however, was a mess and completely due to terrible «customer» service. I put quotes around customer because that’s not how you’ll be treated. Gina in the office will instead treat you like a child that is out of line with any issues that may arise. Here is a rundown of my last year at the Dunes:
1. I had my satellite dish installed in August of 2010 after clearing it with someone in the office. In March of 2011 (8 months later) I was told I needed to remove my satellite dish from where it was located on my deck despite the fact that an employee in the office told me where I was having it installed was just fine. She no longer worked there, Gina didn’t like where it was, and forced me to remove it. It wouldn’t have been an issue had I not already executed a 2-​year contract with the dish company. She did not care and I had to pay the penalty on my contract as a result.
2. I had to call 911 in the middle of the night because of a domestic dispute above me. It was terrifying and they took the man away in handcuffs. Don’t get me wrong, something like that can happy anywhere and it’s a very sad thing for everyone involved. But the man was back 2 weeks later and needless to say I didn’t feel the safest being a single woman living alone there after that.
3. My car was then keyed in the middle of the night a month later. The cuts were too deep to repair without getting my whole trunk repainted.
4. (The icing on the cake) I killed (what I believe to be) a cockroach in my kitchen a month before my move out date. After bringing this to the attention of the office, I was told that the pest control people would not be there until the end of the month (a couple days before I moved out) and they would look at it then.
Now tell me, even if it wasn’t a cockroach, would you want to live somewhere that takes even the speculation of cockroaches in their building as lightly as that’
These are my 100% true experiences.

Only apartment complex I’ve ever lived in with no problems. Very clean, quiet and incredibly nice staff. The residents are all very friendly and the pool is AMAZING!

Fail # 1
Why do you have an email system set up so that people can email you on your site with questions and you never reply? Seems like a CLEAR indication that all those reviews on google about your customer service smelling like a skunk’s rear grilled on a skewer are true indeed.
Fail # 2
No carports? So my ONLY option to protect my car from a Kansas Hailstorm is a $ 100,000 garage?
Fail # 3
So there’s this ridiculously steep hill that has about a 40 degree pitch just to get into the community. We didn’t bother to go down when it was covered in snow, but my wife and I had a BLAST watching all of the residents in all of futility try to get up the hill covered in snow that you FAILED to have plowed properly. Funny how the guy in the Subaru WRX was the only one to make it out of there.
And we haven’t even begun to discuss the two voicemail messages left inquiring on prices.. .. .. .. ok, let me just end the torture here. But it is easy to say that even if the rent there was ¹⁄₃ the price, it wouldn’t be worth the obvious customer service failures you consistently deliver.