MetroMacs | Apple Repair & Support Specialists

The website terrible. No information. The fact that it links to Unilocal so you can read all the terrible reviews is pretty weird.
No one answered my call. Very glad I read the reviews here before I drive my giant computer WAY out of my way for help.

I put my faith in Shane because he «guaranteed» his work. I’ve now learned it’s ALWAYS better to pay the little bit extra and go to Apple. He repaired a screen crack on my Macbook Air. Within 2 – 3 weeks the whole screen was out. No crack but I couldn’t see anything on it. It was scrambled like an old television. When I got it back 12 days later (promised it would be 4 days) the camera no longer worked. Facetime is a major part of how I do business. In JULY he put me on the waitlist to fix it and told me it would be within 2 weeks. He promised he would fix it. It is now OCTOBER. It’s not fixed and my calls are not being answered. I’ve left messages and nothing. I wouldn’t trust bringing such expensive hardware here ever again. A cracked iPhone screen– maybe. I wouldn’t because of this experience, but you’ll probably be ok.

How does this business remain open? Doors locked at 9:45am when it says clearly on the door that they open at 9am. Waste of time.

This is really a non-​business. They have not answered their phone in over a week-​goes straight to a voicemail with a message concerning closing dates for July 4^th. Today is September 11. I am unable to schedule an appointment online as the entire calendar is grayed out. I drove by the business twice during normal business hours, once on Friday September 4^th at 4pm and yesterday at 4pm. The doors are locked and there is no sign on the door indicating an emergency or temporary closure.
In addition, I bought a groupon for the repair. Groupon contacted the business owner via probably his personal cell phone on Monday, September 7^th. He told Groupon he would contact me within 3 days to set an appointment. Today is day 5 and still no response from the owner.
Unprofessional & irresponsible. If they ever do attempt to re-​open strongly consider their apparent will to close at any time for an undetermined amount of time, with no communication whatsoever before giving them money.

We dropped off an iPhone 5S for repair on Saturday, August 15 before lunch. We were told to come back after 4 pm to pick it up. When we arrived at 4:30, the store was already closed despite the posted hours of being open until 5 pm. Another customer was waiting out front and he told us that the store was closed when he arrived at 2 pm. He had ben waiting outside for two and a half hours, hoping to get his wife’s phone back that he had dropped off for repair.
We returned to the store on Sunday to find that the store was still locked and the lights were off during their posted hours of business. We called the number on the door. It went to voice mail. We have called and left messages. Our calls have not been returned. We have emailed the store using the email address of the owner. He has not responded.
We finally asked the business next door if they knew of some kind of emergency that would have caused the store to be closed and we we shocked by the answer. They told us that other customers have experienced the same thing AND that this is not the first time it has happened. Apparently the owner is habitually unreliable and shuts down the store randomly — for days at a time — while helpless customers cannot get their property returned.
We are now on day 7…

Very irresponsible. No phone answer. Store closed. Brought groupon but not honored so cancelled. Hassle!!!

Wow– what can I say? Called this morning with no return call. Drove all the way out to their location to find the store was locked. Note on door said they were gone until the 26^th– today is the 28^th so why aren’t they open? Also called the phone number on the door and no answer. Not a good way to run your business– closed when you should be open, phone message still references 4^th of July closures. What a waste of my time today!

Not happy. Had my screen fixed on my iPad Air. Now getting glitches and ghost touches. They took it back and had for the last 4 days over the weekend. Got back today and I don’t even think they worked on it? Going to take back to them tomorrow and continue on this subpar customer service journey. Can you please fix my iPad?

Shane did great work on my phone, while providing excellent and timely service. I came here when another shop screwed up my phone and MetroMacs fixed it in an hour and did it cheaper and with great service.
The price was very reasonable, too.

Excellent! So surprised at how quick they repaired my shattered iPhone 6 screen– 30 mins! Highly recommend this place! :)

There is no question Shane at MetroMacs can help you fix a broken screen on your phone. He fixed mine initially over a year ago. Whether or not your phone will work like it initially did when you dropped it off is another question.
When I had another problem with my new Iphone 6 I went straight to Shane. Unfortunately this time was quite different. He replaced my screen and everything seemed to be just fine when I left the store. Later that day I realized my phone speakers would no longer work and the only way I can make phone calls is using my Apple headphones. Not to mention my front facing camera no longer works. Both of these were working fine when I dropped off my phone for Shane to fix a broken screen. After numerous phone calls to MetroMacs and emails that were both left unanswered I decided to go physically back to the store to see why I was not receiving any customer service after my initial appt. I was told the only thing he could do was to take off my new screen, put back on my old cracked screen and he would issue me a refund.
Shane took NO RESPONSIBILITY in the fact that my phone’s speakers and front facing camera were working fine when I initially went in to have my cracked screen fixed. And took NO RESPONSIBILITY in ever returning my voice messages & emails.
I now have a beautiful brand new glass screen on my Iphone 6, but my speakers and camera don’t work!!! So frustrating.
I will be filing a complaint with the BBB.

My husband shattered his iPad screen, and obviously it was cheaper to repair the screen than buy a new one. After checking reviews, I decided to bring it over to MetroMac. Less than an hour later, it has a brand new screen. I like the 1 year guarantee, and 25% off any future repairs. I would highly recommend!

Professional and courteous customer service! I didn’t have to wait but more than 5 minutes! Yay for quick service! And if you write a Unilocal review you get $ 10 bucks off!

Good, speedy service. Got an appointment and they had my phone screened fixed in less than 30 mins. Plus you get a 1 yr warranty on the screen. Two thumbs up.

Highly recommend Metromacs! Excellent service. My phone had a totally cracked screen. Adam fixed it very quickly, I walked in at 8:30 it was finished by 9:00 for a reasonable fee.

Very professional service! Fast repair and high quality. My repair guy, Adam, was polite, outgoing, and very knowledgable on repairing my iPhone 5. Would recommend to anyone!

Had my moms iPad repaired here after it fell out of her car. Fixed promptly and when we had a bit if a hiccup they owned up and fixed the problem no questions asked. Have referred a couple of people to have their apple devices fixed here since. A+

The gentlemen working the shop were very friendly and helpful. I dealt mostly with Adam who was VERY nice and carried on a conversation with me the whole time he fixed my screen.
Very easy website to use and you can book your appointments right online.

I highly recommend this company. They are professional, friendly, affordable and they replaced my iphone screen in less than 10 min.

I feel like their prices are fair for those unfortunate situations when you get a cracked device screen. They are very friendly and it is nice to have your device looked at and fixed same-​day… within an hour, even! I like the 25% discount on repeat business. It’s embarrassing enough when you crack the same $%&@king screen twice in a Summer, even if you do try to blame it on your toddler.

I highly recommend MetroMacs for anyone needing help with their Apple products.
I, along with the help of my two year old, chucked my iphone 5c across the kitchen and the glass was completely shattered. I use my phone constantly for work, so I needed a quick fix.
I got online and found MetroMacs in a Google search. Their website was professional, straightforward and allowed you to make an appointment online, while also giving a cost estimate! I appreciated the quick turnaround and upfront information.
I made an appointment for the next morning and after about 10 minutes my phone was good as new! I will definitely be back if any other issues arise with my phone or home computers/​tablets.

Easy peasy. Shane was very helpful and got my cracked screen repaired as needed. Reasonably priced and friendly service. Warranty is a nice surprise.
Totally recommended.

I took an iPad with a broken screen to them.
They were quite friendly, the terms were simple, and service was very quick.
Unfortunately, the screen they replaced it with was defective in subtle ways I didn’t notice until a couple days later. (Most of the touch-​area worked, but certain parts didn’t).
No problem: They stood behind their work, and fixed the problem.
I appreciate a company I can rely on.