Central Security Group – Kansas City

The company is not responsive and customer service is poor. They will call to confirm appointments and then they do not even show up. I was promised that after our contract was up we would go to month to month. Well come to find out that was a lie and it is actually another 1 year contract. Skip this company for sure!!!

Part of this is my own fault for not doing more research when choosing a security company for my home. Either home security companies rank at the bottom of customer service with cable TV, telecommunications, etc., or this company is absolutely horrible.
If you have an alarm issue and need a tech, you will have to wait three days (minimum) for one to come out. Personally, if I am paying for an alarm, I don’t want my home unprotected for three days (minimum) while waiting for a tech. This should have a quicker turn around time consider the need. When I first signed up I had repeated problems that would be «fixed» and a week or so later more issues. I tried to cancel being they could not correct the issue, but they refused, offering to fix it again and giving me free service for a few months. Apparently the threat to cancel gets you a tech that can actually fix your problem.
Today I woke up to a power outage. Four hours after the power came on I received a call that they detected a power outage. On the ball there! To reset my system so the alarm would work as required, I had to set off the alarm. Not a huge issue, except that the siren has to sound for 30 seconds. This may not seem like a long time unless you have a dog that is scared of big noises and neighbors that you do not want to hate you. I mentioned there needs to be a better way to reset the alarm signal. I was told it has to sound for 30 seconds for the signal to send. This is BS based on the random times I have caused the alarm to go off accidentally and immediately turned it off, sometimes when the rapid beeping is going and before the siren sounds, or well before 30 seconds when the siren is sounding. They somehow get the notice and call me. Hopefully spring storms don’t cause many power outages.
I can’t wait for the contract to end so I can switch service. I may even buy out my contract if I find a service that actually provides good service. If you are looking for an alarm company, skip Central Security Group.