Lemon Grove Family Health Center

This place is disorganized and dirty. I dont feel take care of. Ive been ere tree times and have yet to see an actual doctor for my pregnancy. Im certainly not stayin here much longer. I just wish they had a waiting room for pregnant ladiesaway from the sick people and screaming children.. . Ive yet to see sanitation on any furniture… gross. I can see boogers an oily marks on the chairs and the floors are fillthy

Dr Kim is terrible, rushes you in and out and truly doesnt care about anything you have to say… but I requested a new Dr and I LOVE her, Dr Kathryn Mccloskey!

Lab room ladies are very nice and the only good part of my various experiences. The below comment is spot and based on. Dr. Kim. She is very rude, condescending, makes you feel like your pain is an inconvenience to her, she does not listen to what you have to say and is very hard to understand. She wants you in and out. It was like pulling teeth just to get an ultrasound and it was only after the fact that she was mildly concerned when my blood work came back suspicious. I was also prescribed a medication that made my symptoms worse. I will NOT be returning.

Lila Rodrigues the lab tech SAVES the day!
She is kind, efficient and listens to you. I told her about a horrible experience I had with Dr. Kim and she was empathetic, assured me that Dr. Kim is a good doctor and didn’t over poke me given my shallow veins. A GEM. Give her a raise and promotion!
She is the reason I gave three stars.
Otherwise, only ONE STAR worthy is the «service» given (or rather NOT) given by Dr. Kim. If you are one who likes to be TOLD things and given unnecessary drugs, she is your gal. I was in for a specific complaint and and she nearly refused to run a specific panel of tests. She tried to shove anti depressants on me when I asked her to check my THYROID. She was rude and seemingly offended when I turned down a completely unrelated questionnaire and a worthless flu shot and left without checking my mole or hearing all of my symptoms.
It was like driving a car with 2 blowouts, she just wanted to tell tell tell and not hear a word I was saying. I had several other clues and questions that went unanswered. I left with a mole that is changing and was told nobody else could look at it as I had my ONE appointment that day. I told the receptionist that my exam was NOT COMPLETED as Dr. Kim simply stomped out early.
Dr Kim is c completely DEVOID bedside manner and rude. A POOR LISTENER. I took the time to go to the other office and inquire how I could quickly I could be assigned a doctor that listens.
And she was 45 minutes behind too. Reception might do well to notify the patients of such a lag time. We do schedule in between school hours, after all.
D. Zehr
La Mesa

this is the worst place that I’ve ever been to it was like hell never ever ever go there they’re not actually doctors they’re just doctors assistance they don’t know s*** there just trying to pass a word along and to actually get to see a doctor you’ve got more than a month or two I thought that a doctor’s assistant was called a nurse

My mother made an appointment with her doctor about a month or so advance. The day of the appointment we come to find out that the doctor decided to take the day off because it was her birthday. We never received any prior notification. One woman at the front desk insisted that she had called and left a message the previous day letting us know that the doctor wouldn’t be in that day, however, we never received any messages nor are there any traces of missed calls from the clinic on our caller ID. This shows a great lack of unprofessionalism and poor organization on behalf of the staff. In the past, we have experienced having to wait more than an hour to be seen by a doctor several times even with a scheduled appointment. However, having to postpone a visit and having to wait even longer to be seen by a doctor because of careless mistakes like these, even with appointments is truly concerning. Patients should always seek the attention that they deserve, even if it’s as simple as calling a patient well beforehand to reschedule an appointment when something comes up.

My second time here this place has horrible customer service. You make an appointment and even if your there on time you still have to wait an hour or more for me this is very inconvenient especially when you have a toddler with you. The people in the front desk are not friendly at all. I seriously will not return here and I do not recommend this place they need to get it together.

Staff their suck! Not helpful at all. They look at you like you ain’t crab do to the clinic being for low income. The doctor even sucked.

I came here and honestly the front desk is no help at all let alone I think some of them have rude attitudes.

I normally don’t write reviews, but I have to in this case. I went to FHC for high blood sugar, Maria Brasil-​Delgado NP treated me with respect and compassion. Throughout the years dealing with medical professionals I felt like just a number or just another patient, I felt she was truly empathetic She went over my results of my blood test, explaining things in ways I could understand. She went over all my other health concerns and suggested ways to improve on my overall health. Also the front staff were very helpful and friendly.

This would be a 5-​star rating except I had to wait a long time for an appointment. However, when I did show up I rec’d the best treatment from the receptionist onwards. Got in quickly to see the medical assistant; the doctor followed right away. He diagnosed my high blood pressure and called in a srip to my pharmacy, checked most other body parts (including a prostate exam … he apologized for not taking me out to dinner first). Everyone was friendly and attentive to my needs. After the Doc checked my ears he said I needed to have a wax removal. His assistants took care of this right away, flushed ‘em both out … and all at no extra charge.
And at $ 35 for all this service I felt I got my money’s worth …

This post is on behalf of my Grandma, who lives out in San Diego and has had quite the opposite experience as others on here. This little old lady can’t type one key on a computer, but she sure can say a heck of a whole lot! She has no insurance, nor has the means to afford any, so she went without a doctor for many years. My Grandma had trouble seeing last year, not just in the sense that her vision was bad, but her eyes started to hurt. We watch our favorite sports on TV together on the weekends when she was visiting in LA, and when she was right up at the big tv screen and still complained, we knew she needed help (yes, we ladies love ESPN).
She heard about this clinic, and it takes a lot for my Grandma to ask for help. She is the one used to giving it to everyone else. Relatives took turns bringing her there to see a doctor. She went multiple times for several months, and they helped her with affordable meds. The doctor even picked up the fact that she had a heart issue. I called my sister who is a nurse about this, and the issue could have caused a stroke. She is fortunate that she got treatment for this, too.
We had no idea she qualified for assistance. She eventually had surgery for the cataract in her right eye through some special program. Such a blessing! She liked her doctors so much, that she saved up her change to buy one of them a pair of slippers. Slippers in some cultures are a symbol of protection. In others, it’s symbolic of travel. I asked her why slippers? She said, it was because it was all she could afford. Grandma can now see her boxing matches and Laker games from the couch without a problem, but more importantly, she can see her grandchildren and great grandchildren grow. Everyone is entitled to their own opinion, but for what this clinic has done for my grandmother, I am grateful.

Worst health care experience ever! Went in for possible gynecological infection … had to wait 3 ½ hours! Told me my lab would take 3 days and to call back by doctor for results. Waited the time then called back only to be told that they didn’t give results over the phone. I had to make an appointment for that and it would take another 2 weeks before I could get appointment and lab results or prescription for antibiotics! Unacceptable… I’m suffering and they want me to wait two weeks for meds!!!

When Cindy Mangene was filling in for the nurse practitioner when she was on maturity leave, things were great and got done. Now that Ms. Mangene is at Chase, I will be following her. The nurse practitioner is cold and completely unorganized. I went in to the clinic and she said she was going to order a referral. For 4 weeks, I have called Melissa, she didn’t even return my phone call until I left a bit of a nasty message. Then when she called me back, she called my emergency contact. I left a message at the nurses station, the message says if you call before 4 they will return your call that day. It has been 5 days and I am still waiting. Don’t waste your time going to that clinic! They want me to come back in to see the doctor again to get a referral. It is only so they could charge my insurance.

Wow I have been to all the family health care and lemon grove was horrible due to the rasest frount desk person lizabeth she is so rude! She told me I couldent be a walk in when I could and I did and kept convincing me to make a appointment at chase insted (the chase staff are amazing people so nice) my second visit with appointment lizabeth was there again still being a rude bitch! I feel like im treated like low class crap when she asked me questions and she is slow and to buisy with her social life to get anything done to buisy to answer my questions it fustrates her this will be my last visit here!