Evans Tire & Service Center

took my mercedes in for an oil change and tune up… my car was running better before i took it in!!! horrible horrible service!!! i havent had any problems with my car untill they worked on it!!!
are you kidding me !!! you guys need to be careful screwing people over!!! i would never in my life let evans touch my car!!! ever. o stars

wouldnt give it this. Horrible service, horrible job !!!

Called in the Evans call center, and they were great, the only reason why i gave these guys a star. After that, it all went down hill.
Came in, no one was in the front counter. Understandable, but after 5 minutes of waiting I peeked through the office and asked the acting manager in charge Chuck if I can get some assistance. Oh boy, he looked at me like if I, a paying costumer, was bothering him. He told me that he would be right there and turned around.
After another 3 minutes, got no hi or how can I help you, it was more like «Whats going on»? Chuck was very rude. I will be taking my business down to Discount Tire down on Federal. They are always nice and on top of everything.
Store manager Matt need to get on top of this if they don’t want to loose more costumers.

This is my first time doing business with Evan’s Tires and Service. As a women the car service industry tends to take advantage of you, but I did not feel this way with Evan’s Tires of Lemon Grove.
My BMW needed rear brakes and rotor’s, after 2 outrageous quotes I met with Matt for a brake inspection. I could tell right away he was very knowledgeable, efficient, and most of all honest. He pointed things out on my car to me for personally view, and no other service place had done that. After a affordable quote, and great customer service I decided to have my car serviced with them.
In a very timely manner they completed my rear brakes and rotor change, Calvin the tech was very educated and gave me some tips on how to prolong the life of my breaks.
During the service work Matt the Manager notice my visor was broken. He quickly told me he would take care of me with the best possible price when I was ready to repair it. I had been wanting to repair it, but the quotes were always so expensive. He quoted me almost half the price BMW did (where I purchased my car).I was so happy! I went forward with the repair, and am thankful that they took the time to pay attention to detail and not take advantage of me as a person.
I will defiantly be using Evan’s Tire’s Lemon Grove for all my service needs! I will be needing new tires down the road and I know I will choose this trusted reputable company!
Thank you, Matt and all the professional service tech’s!

We have been taking our vehicles to Evans Tires for many years! The staff is friendly and helpful! Never had a bad experience!

Wow! What a great experience. Went there on Wednesday to get new rims and tires for my Jeep, and couldn’t be happier. The manager Matt was very knowledgeable and gave me some great ideas. Luis did a great job on my alignment. I will definitely be referring all my family and friends there!

Went there today to get my oil changed. Really great. I know where Im going from now on. Thanks

I am so surprised to read about the bad customer service experience other reviewers left. I came here to get my tire patched and I was in and out within 45 minutes. Not only was the service fast but Chuck, the gentleman that worked the front counter was exceptional. Chuck made sure that I was comfortable while waiting and even offered to change the channel on TV for me. He was so sweet! He would periodically check on my car to let me know that it was almost ready. I’m not sure if mechanics usually charge for patching a tire, but I wasn’t charged! That was my first experience here and I will definitely be coming back!

Extremely rude staff. I will not recommend this place to anybody. Stay away unless you want the headache.

The manager named Matt needs to practice more customer service!!! He might be losing customers because he is too busy on the phone trying to fix his sweetheart’s car. He ignored everyone that entered the lobby including his mechanics and customers. Its my first time doing business with Evans tires and if the manager only acknowledge me when he is receiving my money than I believe it should be my last!

Was helped out by Matt and received top notch service. It took a little long but I expected that since I came mid day and was getting my alignment done as well. I usually buy from discount tire but they don’t provide any other service so I gave Evans Tire a shot and I am glad I did. If you are in the area and need to replace some tires give Matt a call.

I brought my car here w/​my husband and was assisted by Junior at the counter, I previously had my car serviced at another shop and felt like I was being taken advantage of, so I came here hoping to get some answers and some help. Junior took good care of us, after inspecting the car he told us what was wrong, we decided to take it back to the shop that started the repairs so we didn’t keep our car here to get any work done but what stood out more than anything was the great SERVICE from Junior. Great Customer Service is so hard to find now a days, thank you Junior for being down to earth and advising us and helping us and even with all your help you still didn’t charge us anything for the inspection and still had a great attitude about it! thanks Junior appreciate it!

Every time I come here, they take good care of me! Fast, friendly, and somewhere I love to come back to whenever I need to. Matt is usually the one who takes care of me but today Tony and Ben had me in and out so quickly my head was spinning lol

I’ve been coming to Evans for years on end. My Civic’s tire blew out so I called for tires before going to the shop. They had no record of me, or any of my cars that I’ve brought there for years. They transferred me to the tire center since they did not have the tire I wanted in the shop. That was on Sunday. I was told it would take a few days to get the tires in. No problem, I requested they call when they are in.
Waited all week for a call, no call. I call Friday to the shop. No ma’am I have no record of your name or of any Falken tires being in. Let me transfer you to the tire center. Tire center says. I show the tires have been delivered and they ARE at the shop. REALLY!!! Really. Yes, what time would you like to go in. 9:30 on Saturday please. Ok, no problem.
Get to the shop guess what… No record of you ma’am. Do you have a reference number? Yes, actually I do. Oh look there you are ma’am. (I think they all need training on how to customer search). Ok ma’am your car will be ready in an hour to an hour and a half. Sure no problem.
I come back in two hours and my car hasn’t moved from when I parked in at 9:30. Excuse me sir. Just looking for an estimate on when it will be done. You’ve had it for 2 hours now. Junior says. Well we’re busy. We’re fixing cars outside because there is no room. I said ok. Just give me an estimate. Most places when they say an hour and a half its done in an hour and a half. Junior says well I’ll pull it back right now. It will be 20 min. Umm ok. So now we’re going on two hours and 45 min. Still waiting for my car. Hoping a half ass job is not done since they are working on cars ‘outside’.
Have to say. Will not be back. Customer service is way lacking. Basic customer search skills are lacking. And even if you don’t meet the service level agreement about when the car is going to be done… Don’t be rude as if it was the customers fault that it’s not done. I get being busy. Just apologize and give a new estimate. Thank you Junior for making my customer experience the least favorable experience ever!

Free tire patch at this location. Fast and friendly

Unorganized but great customer service. Junior helped me.

Extremely rude customer service. I called and asked for a quote and he seemed like he hated his job. Just literally rushing me to answer his questions about my car so the phone call can be done with. i called the Evans in El Cajon and they were extremely nicer and gave me a deal!

Came in to this Evans to get 4 new shoes for my corvair. Matt the guy at the counter was really helpful and helped me choose the best size tires. He really seemed to know his way around the tire world. Job was competed within an hour and I
Was out I there. The tires and service were excellent. I will be back for sure.

I actually had an amazing experience with Evans Tires quoting and this Lemon Grove shop. I have been calling around and getting internet quotes from all over San Diego. Tire Depot on Adams was looking like my best option, but someone suggested Evans to me and I’m glad I ultimately went with Evans.
My online quote for 4 brand new Toyota Celica tires at Tire Depot was $ 302 out of the door price with installation package– Awesome! My online quote at Evans was $ 377.08 for 4 new tires and installation. However, depending on the season/​time of year, Evans has amazing Buy 2 get 2 tires free deals in the mail and/​or online. These deals are also posted in the shop’s lobby. Luckily the tires I needed had been on this sale recently and they honored that pricing. So, my out of the door price for 4 brand new tires + installation was $ 248.72. Amazing deal for 4 brand new tires. Another employee even made a comment on how it was such a good deal. Also, my purchase got me $ 30 off re-​alignment and I also can rotate my tires at Evans for free.
My timeline: I requested a quote online on Monday night. Received a phone call from Scott (who i assume was at an office location) with the quote on Tuesday morning. I was scheduled to go in that day (Tuesday) in the afternoon and I had brand new tires by 5pm.
I only docked one star because I was initially told to go in at 2pm, went at 2:30 but was told that the guy that delivered my tires grabbed one wrong tire so they only had 3 of the 4 needed. No biggie since the guy had already gone back to get the correct 4^th tire. I came back at 3:30 and they started work quickly. Totally not necessarily the shop’s fault.
There were a couple people ahead of me getting tires and I was in and out in about 2 hours. If they get backed up, I think it’ll take a little longer. But from I overheard on their phone, they’ll let their customers know if there is a back up.
I had a pleasant experience getting new tires and the 9 or 10 customers I saw go in as I sat in the lobby and waited were all very happy with their service. Trashy talk-​show TV was on when I initially went in, but they let the customers have the remote, so one woman changed the channel to the Olympics.
Good, friendly guys who have a good sense of humor. They recommended services, but weren’t pushy about it. They also have great «Manager’s Specials» on services that change often.

Came into Evans today because I needed new tires. I always come to this location every time I need them. You get what you pay for. Are they a bit more costly than other places? Yes, Just a bit but as I said you get what you pay for. Their customer service to me is amazing. Rick was at the front counter today and took great care of me. I was quoted two hours to put the tires on and have an alignment done. They were only a few minutes off target. I love how when you bring your car here for one thing ANYTHING they find wrong along the way they write it down and advise you of it. This makes me feel very secure and builds a trust and loyalty to this business. Thank you so much Rick for treating me like such a valued customer!
I paid $ 385.00 for 4 brand new tires as well as the alignment.
This place would have gotten a 5 if: Their bathroom was a bit cleaner and the man that came from the back room would have said Excuse me before interrupting the conversation about my car while I was trying to pay.