Aero Patio & Home Improvement

Could not be more pleased. Owners Al and Steve made the process so easy by making critical recommendations for the design and construction of our new patio cover. Their pricing beat the competition and even had the higher quality insulated panels. The actual building of the cover was by Steve’s son Michael. The beauty of that was that Michael’s previous specialty was electrical and that played a critical part in the overall project. He also was good at mid course corrections as most remodels almost always need. Would I recommend this company? Most certainly.

Couple of years ago, Had Al Benson and his buddy, Think it was Steve put in a two wall sun room under a patio cover, They were supposed to balance the windows between the post, so here are three plugs all in a row, so they put it together incorrectly.
There crew used a framing hammer on the finish metal to put in place and dented it up. After I passed this along, I was asked if I wanted the guys back out to fix it, I said no because I really did not want these clowns back on my property. They sent a crew out with all the right pieces bt no one to supervise or be responsible for the out come.
I did ask for some touch up paint since they used, left over used materials from a previous job and it was yellowed and they left marks all over the new wall system. I was told that they would drop some off.
A year later I started to get mold spots on the bottom outside and left a message on their web site after again calling and leaving a message on their voice line, and again was told they would drop some off.
The mold problem has gotten worse and after contacting companies that manufacture these systems was told that all of the exterior sheeting to metal should have been caulked which mine was not, nor never done.
Today I still do not have any touch up paint and the mold problem is only getting worse. So I got some soap and water and washed down the exterior and as I did my partner comes running outside to inform me that as I hose down the outside its flooding out the inside.
So Let me rate these guys for you on a scale of one to ten
Workmanship Negative TEN
Quality of any guarantee they may offer, Again Negative TEN
Quality of products oh boy another Negative TEN
Professionalism Negative Nine point nine, nine nine…

Unfortunately, follow through doesn’t seem to be one of their strong points. They came over twice to look at a job we had and then never sent us an official proposal to have the work done even though they promised to send a few options. We’ve reached out a few times since they can out the second time but never got a response.

When the business was Jackson Stone and Patio they were AWESOME. Then the owner retired and apparently there was some type of sale/​merger with Aero. Now it’s not good. I asked for an adjustment for my window and I was literally told to wait at home until I received a call so they could come by. No call, no visit. When I had my husband call a couple of weeks later not only was the number disconnected even though it’s listed on the website, there was another number we tried and got through. They asked how we got the number and then told us to call the manufacturer for an adjustment. Not sure what the quality of the work is with Aero but the customer service is sure lacking.

I could have gotten my replacement vinyl windows and sliding patio doors from any number of vendors. I found Aero’s quality and service to be the unquestionable best. I am 100% satisfied and would recommend them to anyone. Thanks guys!