Timeless Closets and Cabinet Makers

Lots of drama when I subcontracted my kitchen cabinets to this company. I didn’t use Timeless for installation and this may have caused some issues. The owner offered to assist when my general contractor ran into problems, but then never followed through! So I was caught between the Timeless owner and my installer trying to calm everyone down. It was like kindergarten.
As others noted, the owner did a nice initial design, however, the end product did not match the design. When I mentioned this to the owner, she offered to make changes but never followed through. I sent pictures and she kept promising she would come over to take a look, but never followed through — very unprofessional. After 4 – 5 reminders and pictures and asking her to just send a spacer or shelving pieces, I decided to buy a wine rack on Amazon and install it myself to fill a big gap.
Also, the cabinet doors (maple) appear to be a different wood than the front of the box. I understand the box usually is a different material, but the front face/​edge should match the door. It’s a small detail, but enough of a difference to bug me. I have a feeling a cheaper wood was used to cut costs.
If it had been 1 of the issues above, I’d have let it go. But all 3 together and the fact that I was told one thing, then just waited out led to a 1 star rating. It’s been over a year and I’m still kinda pissed…

The owner of this business is quite difficult to work with. She did not have the correct measurements for our closets, she did not have enough people to work on our project, and after already paying her half of the contract price months before beginning work on our project, she then asked for more money up front one week before she would even begin work (she was running into cash flow issues). She told our foreman she would complete the work in three days and it took her over 4 weeks to complete and install our closets. Although she initially seems friendly, chatty and outgoing, she was extremely unprofessional in demeanor and in conversations. The quality of work done by her carpenters is good, but working with her was a nightmare.