Mattress Discounters Leesburg

Kudos to Salesman Myles. Great customer service. Very professional and courteous. Provided the up most support regarding the exchange of the pillow I purchased. Not job Myles :)

This is a hard review to post. Our in-​store experience was actually very good. The salesperson was knowledgeable, patient, and helpful.
The one star is for all of our experiences outside of the store. First, we had a mattress to exchange. Turns out it was damaged during delivery. So… they wouldn’t take it back. To make things worse, the delivery guys tried to offer us to sell us the other one at a «special» price. The store needed to escalate things to the district manager, who was finally able to authorize the return. A couple days later, the deliver guys come again, and this time, the new mattress had a hole in it. Same problem. So, we went through this one more time and finally got the mattress we wanted. It feels completely different than the one in the store, so don’t believe what they say about «breaking it in». The ones in the store will never feel like what gets delivered.
We thought we were out of the woods until we tried to pay the bill. Their financing company, Synchrony, is just about the worst thing I’ve ever experienced. Seriously — check out their consumer
rating or anything else on google. One star everywhere. We never got a statement from them, but I did have them blowing up my phones harassing me for a payment. Once we finally got a statement and could pay them, I tried to set up my account online. Long and short — someone input all my data wrong. They wouldn’t let me set up an online account until I sent a copy of my driver’s license and birth certificate to their random PO box in Florida, or to an insecure fax machine. Not going to happen folks. So, we’re paying it off up front instead of taking advantage of the 48 months of 0% interest.
We’ll probably be selling the bed on Craigslist soon, so let me know if you want one!

I recently went in to purchase a mattress and was helped by Omar. He was very knowledgeable and after asking me a few questions about what I was looking for, he was able to guide me to some of the options that best fit my needs. Steve, who was also working in the store, offered some suggestions and they were patient with my indecisiveness. What I really appreciated was the fact that they didn’t make me feel pressured to buy something. There was no pushing and the sales associates were straight shooters who didn’t try to sell me on products that were out of my range. I know I’ll be returning in a few months when it’s time to buy another mattress for my daughter.

Excellent customer service: welcoming, easy to work with, made a recommendation for what we were looking for and worked with our budget! So nice — I would strongly recommend going there if you are looking for a mattress for yourself or your guest room!

We needed a new mattress and decided to look at the closest place to our house to start off with, so we started with Mattress Discounters. We walked in and saw that Myles, the manager, was helping another customer. We tried out a few mattresses and Myles was able to help us after a few minutes. We gave him an idea of what we wanted and he showed us the best options. We ended up with a Beauty Rest firm mattress. It felt fine in the store but after sleeping on it for a few nights, it just didn’t work for us. Thank goodness Myles made it very clear that they have a 14 day exchange policy! After a week of sleeping on the mattress, we went back to the store and picked out a new mattress, paid the difference, and within 2 days, we had our new mattress. The delivery guys are great and showed up early both times. The first time they showed up about 45 minutes early and the second time about 2 hours early. Both times, it was fine with us because someone was home. Very easy transaction and we were very satisfied with Myles!

I came in on Tuesday night towards close and knew pretty much what I wanted before stepping in the door. I suggest researching your brand beforehand and know that the model names will be different but the mattress is usually the same. This will be helpful in negotiating your price. I bought a mattress in the first store I visited because I researched ahead of time and was ready with a price that could convince me to close that day.
Word to the wise, don’t negotiate unless you are truly ready to buy, most salespeople won’t go back to a great price if you reneg.
Service was fine, again I don’t want a saleperson breathing down my neck when I am trying to decide on comfort. There was one salesperson for the store (again it was closing time) and they acknowledge me when I came in but he was helping another customer.
Price: for me it was a great (they beat Sears), be careful of the box mattress swapping to get the price lower. They tried this and I insisted on what was supposed to come with the mattress. This is important of you want a true apples to apples comparison.
Delivery: They delivered within the 5 hour window they set for me and it was fast (ordered Tuesday and received on Sunday)
Conclusion: Good place to do business, just research mattress shopping and products ahead of time and you will be fine.

Just purchased a Tempurpedic Cloud Luxe and was very happy with the service I received at the store from FAIZ, as well as the delivery service. Recommend going during the week when it is less busy to have undivided attention. I highly recommend working with FAIZ. Very knowledgeable, not pushy, and was also helpful at recommending mattress pads and pillows.

After a long few weeks looking for a mattress and tired of the all the sales men attitude and I went to Mattress Discounters in Leesburg as my last ditch effort. I was greeted by Myles Dolinger the Manager and that was all she wrote… I told him what my price point was and what I was looking for… within 20 minutes he found the perfect bed for my son… gave me a great deal!!! We get the new bed today and I am relieved that my last effort ended in complete satisfaction. Thank you Myles and Mattress Discounters for everything!!!

Holy cow, what insane mark ups!
There was a bed here that I wanted. It seemed pretty comfy at the time and was almost in my price range. I asked for the price and he told me $ 775, but I could have it for $ 550 plus $ 75 delivery. Well, that was a little closer to what I wanted to spend. I went across town to another place and found a pretty equivolent mattress for $ 350 plus $ 35 delivery. Unfortunately, it was out of stock.
I went back to Mattress Discounters and told them that, and he was very eager to match it. So, basically I COULD have paid full price ($ 850) for this mattress, but he was more than happy to give it to me for $ 385. 55% off? Jeez, I wonder if I could have gotten it for $ 200 flat if I’d just asked. I don’t think it’s ethical to have this much of a profit margin. What a rip off!
Anyway, the bed was fine for a few years and then got sort of uncomfortable in spots. It had a lifetime guarantee, but I figured that if I brought it back I would have gotten another one just like it and that would have worn out in another couple years. What a waste of time. I threw it out and bought a MUCH better mattress from their competitor.
I wouldn’t recommend avoiding this place, but feel free to lowball the hell out of them. They’ll probably accept any number for any bed.

Have you ever been to a place of business that you cannot wait to leave? Welcome to Mattress Discounters!
1. An elderly gentlemen did not bother to get off his chair to greet us. Instead he tried to carry a conversation from his desk across the showroom.
2. Requested a firm mattress, the elderly gentlemen showed us a few of his available selections, and anything more firm than his selection would be the floor.
3. Once I mentioned that other business was able to beat his price by 50%, the elderly gentlemen speculated that other business was operating in an untrustworthy manner.
Lack of professionalism, disregard for the customer’s need, uncompetitive pricing, these quality or lack thereof transpired within matter of minutes.
I cannot recommend Mattress Discounters to anyone.

We went in to check out the Black Friday deals and were met with a pushy, and rude salesman. He turned out to be the store manager as I could see from his desk showing off his million dollar club sales awards. We already own a Temperpedic mattress and we were looking for a king size. The salesman/​manager, Myles came right over and introduced himself and was very pleasant to start. We had our young baby with us too. When we explained right off the bat that we wouldn’t be buying today, his tone changed. He told us we should take advantage of the deals today and put a refundable deposit down. We told him we would go grab a coffee to talk about this potential $ 2600 purchase and his response was «why would you go away? Take advantage now». From then on my husband and I felt like we had to make excuses as to why we weren’t ready to buy. His tone became patronizing and he was rude. He told us he would like to take our information. When we left he asked if he could expect us back. I told him we weren’t sure. He then said «well I would like to know of you’ll be back today». He was extremely pushy. I felt like I was being sold a used car by a dodgy car salesman. He was treating our potential $ 2600 purchase as though it were mere pocket change, and that we were stupid for not buying there and then. I told him we had to leave because our infant needed feeding to which he kept on pushing for a deposit. I’m sure he doesn’t just walk into a store and spend $ 2600 on something before he has even had a chance to look around. I will definitely not return to this store again, even if there is money off a mattress I appreciate good customer service and this was extremely lacking.

Horrible! We went on a Sunday with our two young children and waited 30 minutes. Finally someone started to help us. Talked to us for under 5 minutes and went to help another couple and left us standing there. Ignored us completely and we were ready to buy. We walked out and no one said one word to try to get us to stay or purchase anything. We went around the corner to mattress den and bought our mattress set there instead. Can not believe how horrible the customer service was here and how we were flat out ignored and abandoned. Never again and we will tell friends to shop elsewhere.

Bought a $ 4500 Stens & Foster mattress here for only $ 1600 in the clearance section for a deal. For $ 70 they delivery to the house.