Loudoun Deck and Fence

Like another poster, I’m rating solely on customer service — and the lack thereof. If there were zero stars, that’s what I’d give them. I called to get a deck request (my neighbor wanted one, too) and was told they were busy but would get back to me within 36 hours. The person who took my call, Mary, said they knew exactly where my address was bc Dan was building a deck a few houses down that very week! More than 2 weeks later, still nothing. I understand being too busy to take on new projects, but please just be honest about it and have the courtesy not to leave potential customers hanging. Very unprofessional, and just plain rude.
Glad there are so many other choices out there, so my neighbor and I are moving on.

This is one of those reviews where I would like to give two separate «scores». I am giving 5 stars to Dan, the company’s owner and MaryAnn, the office manager for their professionalism, diligence and overall customer service. Dan was all about making a customer happy and MaryAnn took care of all the admin requirements. They both communicated with me well and answered all my questions. The deck (overall) came out nice. The design, the colors and material (trex) is what I wanted and I have no issue with it. What I question and what I am not very happy about is the quality of work performed by a subcontractor that Dan used to actually build my deck. After the crew finished the deck, I noticed that caps on all the postings where not fastened down. I called MaryAnn and she sent someone to fix it. A few weeks went by and I noticed that on the steps where they put nails in, they never applied the buttons or caulk to cover the nails. Basically you had black dots very visible on white surface. In most places they did cover the nails, but not on the steps. Again, I called the office and they sent someone to correct the sloppy work. Now, several months after the deck was built, I noticed that the original plastic cover that was on the material used to build the deck was never taken off– so now the plastic is peeling off by itself and it looks just awful (please see the photos). I am tired of calling them to fix their work. I am going to peel the plastic off myself, but I am wondering what’s next?
This deck was not a cheap project for me. I decided to go with Trex instead of wood so that I didn’t have to spent time and money maintaing and fixing it at least for few years. It is disappointing to see that the execution of the deck took away from the company’s great design and good intention.

These guys did an excellent job! Everyone was prompt and professional, they finished when they said they would and our deck looks amazing. We recommended them to our neighbor and they had the same results.
When it comes to contractors, these guys are as good as it gets! Thanks again Loudoun Deck and Fence!

We were not sure exactly what we wanted for our backyard when Dan came to give us an estimate. Unlike some other companies I had spoken to, he was upfront and honest about what we needed and didn’t need. He helped us stick to our budget and gave us several options to save money if we wanted to. (We were deciding between trex and wood for the deck.) He was not pushy and helped us understand what would work best for our space. Because of his non-​pressured and fair estimate, we decided to go with Loudoun Deck and Fence.
The workers were great and put up both our deck and a fence in under 3 days. We had a few non-​standard requests and they handled them very well. Also, Mary Ann, the office manager, was really helpful when I had questions or concerns, and would dispatch someone right away to come to our house and check out the situation.
We absolutely love our deck and fence. Our friends recommended Loudoun Deck and Fence to us, and I would 100% recommend them to others. Great quality work for a good price!

We needed to fence in our yard and got a few estimates. Loudon Deck and Fence was the best estimate with the best reputation. Jason was our point of contact and he talked us through everything. The crew of three came out and installed a gotham picket fence all around our yard with one gate. It looks amazing. We have gotten many, many, compliments from our neighbors and we couldn’t be happier. It was the best decision and the kids love their «new yard.»

Their fences and decks are all over my neighborhood. The owner, Dan, came to my house, used his laptop to construct a model of our deck, made the changes we asked for, and gave us a very fair package deal on a deck and fence. He went into detail on the different types of boards and even met us at the lumber yard so we could see the board colors in a large setting. The only complaints I read in other posts are tied to his company being so popular that they sometimes don’t follow up on requests.
BTW, I got three quotes. Dan beat the others in price and customer service.

Loudoun deck was fantastic! I found them to be responsive, efficient, and flexible. We received a few other quotes, but theirs was definitely the best. He also understood that we were looking to move in a year, so helped us design what we wanted without expensive upgrades. The deck and fence turned out great!

They are fast and professional and their customer service is awesome.