Frilly Frocks

Don’t do it… This is a warning… They are a total rip off scam. I took over 30 pieces of very nice Ann Taylor suits and separates… At the end if I took my clothes back I would have owed them money. Take your clothes to the Good Will or the Salvation Army and you will earn more by writing them off as a donation on your taxes. The owner of a Frilly Frocks should be ashamed!!!

I’ve found some great work clothes here. The prices are a bit high, but I can’t even imagine the rent in this little shopping area, so I’m okay with it. Her sales are excellent –a Faconnable shirt for $ 9 – swoon! Super friendly staff! My only complaint? I do wish they had a higher turnover of merchandise.

I have been to Frilly Frocks a few times, it’s often hit or miss whether I find anything to buy. Usually I buy blouses, sweaters, and skirts in the $ 10 – 20 range. I’ve heard good things about their children’s clothing too. The employees have been friendly when I approach them with a question or ask for a changing room but they’re pretty «hands off» while I’m shopping which I like. They often have weekend sales for 15−20% off.

I have occasionally found good buys here. Not too long ago they listed a Gucci bag and it was a reasonable price I thought of $ 300. The strap came loose in less than three days. I called in and spoke to a very nice sales lady she agreed that for the price at their consignment shop it shouldn’t fall apart in 3 days. She very appropriately said she would have the manager call back to not credit my account but to provide a store credit to buy other items. I felt that it would be fine. Needless to say I never received a call back. I ended up calling explaining my situation to the manager and being told there was nothing to be done to accommodate me. I would say I’m hesitant to return and if I do I would not buy any luxury/​designer handbags… Only I terms maybe under $ 30 – 40 dollars or whatever you are willing to gamble with. Wish they could have provided better service.

Rude rude rude. Best case scenario you spend all your energy telling them you don’t want their essential oils. I’ve never been in a store that pushed products like that.

One star for my being able to purchase clothes at ROCK BOTTOM PRICES on clearance, BUT that is completely at the consigner’s expense! Buy there, but do not consign there unless you would just donate anyway in which case you MAY get a small check. Yes they are rude, yes they are erratic and weird in general. Even when I go to buy I leave creeped out and fuming. I had my daughter with me recently (17months) and she was walking around about 7ft from me and an employee almost tripped over her and made a blaming sort of exclamation at me instead of apologizing to me or her for nearly trampling her. Used to be a nice place when it was back on Hay st in Ashburn, not sure what happened to them:(it’s clean and an attractive store as a plus. There is an occasional nice clerk but they seem to disappear and the nasty ones stick around. I will never consign there again!

I will never set foot in this store again. The first time I went in there a few months ago I wanted to see a piece of jewelry in the case and the woman behind the counter seemed annoyed she had to walk from the cash register to a display cabinet. I ended up buying the piece.
Fast Forward to last week. I was getting my hair done and was early for my appointment. I was leaving for a vacation the next day and decided to run in there to see if they had any cute tops. I walked in and there was no other customers in the store. I started looking around and grabbed a few items to try on. I had been there for a bout 10 minutes and there were 2 women behind the counter. I walked up to the counter to inquire about a fitting room and neither one of these women even looked up. Another woman came out of the back and started talking to them. Still no acknowledgment as I stood there. I finally asked if I could try my items on and it really felt like I was bothering them that someone had to walk the 2 feet to unlock a fitting room. When I was done and came out, still nothing said to me. Its common courtesy to ask a customer if everything is ok. Or maybe, maybe if they could help me find something. Instead they stood behind the counter. I was contemplating buying a top but decided not to spend my money there. As I walked out I said «thank you,» and one person said good bye as the door was closing behind me.
The clothes there are nothing special. I would not call them designer at all. They carry mostly gently used mall store stuff with maybe a few higher end pieces if you consider Coach or Juicy higher end, here and there but not many. Its not the kind of place you are going to get a great find. You are better off going across the street to Charming Charlies if you want inexpensive stuff and to be treated well.

I had read the poor reviews of Frilly Frocks and thought about not bringing my designer jewelry & handbags in for consignment. But I didn’t think it would happen to me-​but I was wrong. I had a horrible experience just like all of the others. When my month consignment period was over, I went to pick up my items and noticed 2 bags were missing. I was told one sold after my check was cut & would get it later when checks were written again. The clerk looked up the status of the other bag & said it had been donated because of a stain. I questioned her about it because they had accepted it for consignment 4 weeks ago and didn’t say anything about a stain. I had not received a call to pick it up however I had received a call to either put a battery in a watch that they had already accepted for sale or pick that up. A choice on that item! I choose to pick the watch up and chatted for a bit about my items that had sold-​still no mention of a stained bag. I called the manager about my bag & she said she honestly had no idea why it had been donated-​even mentioning that they had «no rookies» working there. I said that I was sure that they would make it right on this error on their part. I was asked to call back on Monday. I did and was told to call back on Tuesday. I called on Tuesday and asked for at least $ 25 on this bag. I was asked to wait until she could call the owner. I had a voicemail in a few days that said I would receive store credit on both of my designer handbags. I called back & said that I would prefer a check-​she said she would ask the owner. Well a day later I had a very terse voicemail that I would «only be getting store credit.»
When I went in to get that credit it was only $ 36! For 2 beautiful designer bags. That and the $ 10 consignment fee & very small percentage of the sale price and the 50 cent per item pull fee equals a really big rip off.
I cannot recommend that folks ether shop or consign there. And there is a very strong odor in the shop-​like you would have in a thrift store.

Very cute clothes of a wide variety. Teens and women must come and check it out. There are also clothes for kids too!

If I could rate them less than a one I would. Absolutely horrible.
I have been selling to them for about a year now, and everything that I have brought in has sold so far; because I have name brand items that are hardly used. They are extremely unorganized and rude… very unacceptable. You bring in your clothes on hangers and you wait for sometimes up to a half-​hour in the store for them to sort through. They then bring out the clothing that they aren’t accepting and don’t tell you why they aren’t accepting it. So today, I very politely asked why, and the associate very rudely brushed me off and said that they were all stained. So I asked for her to show me the stains. She then proceeded to yank them from my hand and go through them in front of me. She could not find ONE thing wrong with my Lilly Pulitzer shirt. Obviously I was getting irritated. and she said «I’m not going to argue with you, you can take your clothes and leave if you want».
What kind of customer service is that? As a former employee at a high-​end retail shop I would be fired on the spot if I spoke to a customer like that.
Not only do they give you little to nothing for your items, they are rude and disrespectful. To this day, all of my items have sold there. Obviously I am making them a ton of money. and I expect to be treated with respect.
I would never recommend going there to consign or shop their awful clothes.

If I could rate this shop, it would be less than zero! A colleague (who shops there) referred me, so I was thrilled to consign. I had a HORRIBLE experience as a consigner! Frilly’s is disorganized, unfriendly and dishonest, and do not seem to have a flowing clientele.
First, you pay a fee to consign (that might be ok, but…) then you have to leave your clothes for the staff to sort and «accept and price» (they never tell you the price, even if you call). If they do not accept your items, they are supposed to call you to pick up your items, which they may or may not do. I have been diligent about calling to find out which pieces are accepted and which are not, to make sure I can pick up what is not accepted, and perhaps consign elsewhere or donate to the charity of my choice. Twice I have gone to pick up the unaccepted pieces, and they were not there. I was told they were «donated» even though I came within the agreed timeframe of pick up.
They refuse to tell you what your items are selling or sold for until you receive your check. You have to provide your own envelope and stamp to receive your consignment check, so why am I paying a fee?! I was in the store one day and asked what an item sold for, and after huffing and puffing, they told me one price. When I received my check, the item was listed at a price of less than what I had been quoted in the store (mind you this was not the discounted price after 30 days… some random amount less). You will never truly know what your items sell for, because they do not tell you the originally price. I should have known better!
If that is not enough, I had two items that did not sell during a consignment period, and I called to say I would pick them up. When I got there, I was told they had sold, however, it was after the agreed consignment period, therefore their property. I was livid, so they agreed to pay me. I never saw the money.
They take several days if not weeks to display your items in the shop, yet they keep to the consignment period. This means your clothes get discounted sooner than they would, if put on the floor the same week you dropped them off.
I have consigned with two other local shops who look at your items when you are there, price them while you are there, are incredibly organized and gracious, give you information anytime you stop by or call (a privilege I do not abuse), send you a check in a timely manner and have a great clientele! That is great partnership.
Needless to say, I will not consign with Frilly’s ever again! Nor, as a buyer, since this is how they treat their suppliers!

I am a one-​time and last time consigner at this store. Although they have decent deals as a buyer, not so much as a seller. Here is my experience… I brought in a lot of items to consign. You have to take everything in on a hanger which took some time and scrambling for hangers that I did not mind losing. The experience dropping off was not exactly what I expected. They were not we friendly at all, basically curt. When I came back later to pick up what they did not want at all or not until later, they could not find my things. When I went to the back to help an associate find it, another lady looked at me like I was breaking and entering the place. She asked what I was doing in the back and I told her that I was trying to find my lost items. We did find them eventually. Then, after not hearing from them for over a month, i called. What I found is that the clothes that I dropped off, most of them with tags still on them (one dress stil had the tag and it was over $ 200) only amounted to a check under $ 50!!! What??? And if you want your clothes back (the ones that did not sell), you have a short window to pick them up and they charge you per item to pull them. What??? So… shame on me. The red tape that creates a multiple page contract with them does indeed spell this out. I honestly did not think it would be as difficult doing business with them as the contract sounded… but it is worse! So even if I move past the fact that I maybe made 1% of what i brought in, the service there as a consigner is very different than a buyer. As a buyer they are mediocre at best. As a consigner it is not customer friendly at all… and regardless if I am buying or selling, I am still a customer. I also do not like the fact that they do not contact you about ANYTHING. You have to contact them for updates, time lines, what you grossed (I can’t resist… what I made was indeed gross!), etc. So, moving forward I will donate my clothes myself or simply give them to friends. I like my customer service better as well as my friends!!!